Every month the front end managers go on a two day rampage where they pester every cashier to greet customers and tell them about the survey because the store's rating is in the toilet "Are you greeting customers?" "Are you greeting customers?" "Are you greeting customers?" like they ask you that every 5 minutes.
And then after the second day, it's like they forget. No more hounding. And no cashier sticks with the greeting customers thing. I've tried it myself and I've found that 90% of people don't give a **** about you, some random employee, saying "have a nice day" as they walk out the door.
Every month the front end managers go on a two day rampage where they pester every cashier to greet customers and tell them about the survey because the store's rating is in the toilet "Are you greeting customers?" "Are you greeting customers?" "Are you greeting customers?" like they ask you that every 5 minutes.
And then after the second day, it's like they forget. No more hounding. And no cashier sticks with the greeting customers thing. I've tried it myself and I've found that 90% of people don't give a **** about you, some random employee, saying "have a nice day" as they walk out the door.
Well then you cannot do something simple as to say how are you? Did you find everything you need then.
Now get out of my store and do not come back. Don't even come to get your check. We will mail it to you.
My store does that too.You can't force customers to fill out a survey unless they want to.You can not be held responsible for their decision not to do the survey.I do not even mention it to the customer because I'm tired of the management harassment.Customers hear the same messages over and over again.Most could care less.People in a hurry just snip and nip at us rather than hearing the same sepal fifty times.
I don't literally mention the survey to *every* customer, but if the particular customer is praising me or the store in general I will point it out to them.
Our store does that too. Once a month, the store gets it's "period goes bugnut for 2-3 days, then calms down. I be even started likening it to "Mark your calendars managers, employee harassment for surveys is xxx days away"
I don't see why they need the customer surveys anyway when they have all the data they collect. They know how many customers they have. They know the average sale per customer. They know their sales per department. There's only so many customers to go around and they can only buy so much. As long as the numbers go up or at least stay consistent, corporate should be satisfied. But we all know that's not going to happen.
