For example, an ID check screen appears on a robot. You saw it, you clearly heard it, "ID check required, help is on the way." And before you even begin walking, some cashier walking by bumps you on the arm and says "that guy needs help."
And it's always the same cashiers too. I could understand if this was my first week of doing Uscan, but these cashiers know I've been doing this for months.
I'm always walking around. Always looking at the customer's screens, looking at their faces, seeing what they're doing. None of my customers go more than a few seconds without being helped. And if I can't help them because I'm busy helping one customer, I tell them that I'll be right there.
Unlike the other cashiers I've seen doing Uscan, who just stand there at their attendant station, texting on their phones or chatting up the other cashiers and baggers. Only relying on their handheld to alert them when a customer needs help.
For example, an ID check screen appears on a robot. You saw it, you clearly heard it, "ID check required, help is on the way." And before you even begin walking, some cashier walking by bumps you on the arm and says "that guy needs help."
And it's always the same cashiers too. I could understand if this was my first week of doing Uscan, but these cashiers know I've been doing this for months.
I'm always walking around. Always looking at the customer's screens, looking at their faces, seeing what they're doing. None of my customers go more than a few seconds without being helped. And if I can't help them because I'm busy helping one customer, I tell them that I'll be right there.
Unlike the other cashiers I've seen doing Uscan, who just stand there at their attendant station, texting on their phones or chatting up the other cashiers and baggers. Only relying on their handheld to alert them when a customer needs help.
Well, you're the exception to the rule. Most of the time the U-Scan attendants are just staring off into space.
As arrogant as it may sound, I am much more perceptive than most of my co-workers. I know when someone needs help at U-Scan and if I am already helping someone else or quickly completing a small task a couple of feet away, I find it extremely annoying when co-workers make it seem as though I am not doing my job and pester me to help someone else.
The other day I was helping someone on one terminal and a manager shouted at me to get my attention to help someone else. Turns out the customer didn't hit "Pay Now" and didn't see their deal on a particular item. Manager could have done it but no, they decide to have me do it when I'm already preoccupied.
I tell you. Working in customer service, you realize that a lot of people, (customers, co-workers, managers) are either stupid or lazy as all hell.
