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Post Info TOPIC: They're closing the store
Anonymous

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They're closing the store
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Our back room is a disaster.  There is stuff piled everywhere.  However,  the shelves on the salesfloor are empty because the stock crew can't get the product out.  So they're going to close the store from midnight one night to 7 AM the following day for a total of 31 hours in an effort to put things right.  I'm afraid it won't fix the root of the problem though.  I'm not even sure how many people are on our stock crew.  It might be less than a dozen and of course you can't have everyone there every night.  It's alway been bad but the problem escalated when they split up the aisles from 32 long aisles to 60 short aisles. Whoever designed the new store layout obviously never did any grocery shopping.



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Anonymous

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Almost all the stores here close at 12a and open at 5



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I'm thinking your mistaken, closing a 24 hour store overnight one evening isnt a big deal....closing for a whole day will never happen!

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Anonymous wrote:

Our back room is a disaster.  There is stuff piled everywhere.  However,  the shelves on the salesfloor are empty because the stock crew can't get the product out.  So they're going to close the store from midnight one night to 7 AM the following day for a total of 31 hours in an effort to put things right.  I'm afraid it won't fix the root of the problem though.  I'm not even sure how many people are on our stock crew.  It might be less than a dozen and of course you can't have everyone there every night.  It's alway been bad but the problem escalated when they split up the aisles from 32 long aisles to 60 short aisles. Whoever designed the new store layout obviously never did any grocery shopping.


What state are you in?

I agree with EUID.  I do not think they would close a store for 24 hours.  They would tell the Day managers, night managers and leads in the area to show up and help put the store in order.  I think Kroger would pay OT and cancel a truck before they would close for 24 hours.

The store manager and district manager could send out an email and get volunteers for ot.



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Anonymous

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I have been in this situation three times (twice in grocery, once in frozen). Blitz with 2-3x people you'd normally have on your largest truck night (more if you can spare) plus an ASM or Manager or two if possible should get the clutter fixed. As far as the other stuff, this falls on management and your Grocery Manager and Assistant/Backup. Poor personnel, poor training, poor ordering, poor schedule management, the issue is somewhere. Granted I don't have 32/60 aisles but hell, I've worked a Peyton truck by myself before. If you have to, dump the CAO and ISO/handorder every item for a few trucks. It's not a permanent fix but it can give you buffer space to fix numbers and assess your situation. Sales items, key items, etc.

I agree with EUID.  I do not think they would close a store for 24 hours.  They would tell the Day managers, night managers and leads in the area to show up and help put the store in order.  I think Kroger would pay OT and cancel a truck before they would close for 24 hours.

This too. We've had people from other stores come in the past to work, either due to a family illness for a department head or to help with the above blitzes. When we got everything fixed the last time, we had three guys from a nearby store come in to help us out that night.



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Anonymous

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EUID_Unknown wrote:

I'm thinking your mistaken, closing a 24 hour store overnight one evening isnt a big deal....closing for a whole day will never happen!


 Nope, we had a meeting about it today.  The store will close Monday night at midnight and won't re-open until 7AM Wednesday.  The pharmacy will still be open but they're going to block it off so customers can only get from the front door to the pharmacy.



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Anonymous

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Anonymous wrote:
EUID_Unknown wrote:

I'm thinking your mistaken, closing a 24 hour store overnight one evening isnt a big deal....closing for a whole day will never happen!


 Nope, we had a meeting about it today.  The store will close Monday night at midnight and won't re-open until 7AM Wednesday.  The pharmacy will still be open but they're going to block it off so customers can only get from the front door to the pharmacy.


 Is this a store in Louisville, KY because I think I know what you're talking about.



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i don't understand how they think this will solve anything. Yes, they'll get the store fully stocked but as soon as customers come in and buy up everything, you're going to need staff to restock the shelves??

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I really hope that decision was made by KMA Leadership, closing the store for 24+ isn't going to change anything unless you have a mass amount of people from other stores coming in. Plus, everything you accomplished on the 1st night will be countered by 2x customer count when you do open. I can also see a lot of bad PR. Going from 30 to 60 Aisles should not effect stocking, I would say 30 Aisles are Non-Foods or less stock demanding aisles. In my previous stores 10 Aisles encompassed more of the normal grocery items.

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Anonymous

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4hourrush wrote:

i don't understand how they think this will solve anything. Yes, they'll get the store fully stocked but as soon as customers come in and buy up everything, you're going to need staff to restock the shelves??


 It won't. Getting the stock to the shelf is only one part of the equation. If your numbers aren't right, it's going to pile back up. If the blitz isn't well organized, it's going to pile back up. Hell, instead of closing the store, they should just wheel out the pallets to the sales floor, drop 'em, and let customers did through everything for a 25% discount. I seriously wanted to do that sometimes when our backroom was piled up and our shelves were bare.



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Yup, ISO order with pallets in the back.....only adds to your mess. OR update your BOH with pallets in the back room.........REALLY messes it up.

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Anonymous

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EUID_Unknown wrote:

I really hope that decision was made by KMA Leadership, closing the store for 24+ isn't going to change anything unless you have a mass amount of people from other stores coming in. Plus, everything you accomplished on the 1st night will be countered by 2x customer count when you do open. I can also see a lot of bad PR. Going from 30 to 60 Aisles should not effect stocking, I would say 30 Aisles are Non-Foods or less stock demanding aisles. In my previous stores 10 Aisles encompassed more of the normal grocery items.


 I blame the problem on two things: Customer First and micromanagement.

I see it happen all the time.  They hire someone to work somewhere other than the front end but either they or the person who's suppose to be working with them gets called up front to check or bag.  So the work doesn't get done in the department.  The next day the person is given the third degree as to why is everything empty and not done.  New employee decides they want no part of this and quits.

As far as micromanagement goes, instead of trying to run everything by using a computer algorithm, why not teach the employees how to think for themselves and use common sense?  Nowadays you spend half your shift scanning stuff and running some type of useless report.



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I'm surprised they have not installed large computer monitors (like restaurant menu signs) in the stock room/deli to provide real time information and also eliminate papers.....and also to better prioritize stuff.

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Anonymous

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EUID_Unknown wrote:

I'm surprised they have not installed large computer monitors (like restaurant menu signs) in the stock room/deli to provide real time information and also eliminate papers.....and also to better prioritize stuff.


 That's probably how it will be in the future once all the seasoned employees retire. I kind of wish everything was done with an iPad, especially ordering. Sales plans are instant, scratches are instant, movement streamlined, etc. everything would be so much easier but that just means less hours and less pay.



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Anonymous

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EUID_Unknown wrote:

I really hope that decision was made by KMA Leadership, closing the store for 24+ isn't going to change anything unless you have a mass amount of people from other stores coming in. Plus, everything you accomplished on the 1st night will be countered by 2x customer count when you do open. I can also see a lot of bad PR. Going from 30 to 60 Aisles should not effect stocking, I would say 30 Aisles are Non-Foods or less stock demanding aisles. In my previous stores 10 Aisles encompassed more of the normal grocery items.


 Apparently there's going to be a large blitz of people from all different stores (if anyone even wants to do it). And the entire management team is getting replaced.



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Anonymous

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Anonymous wrote:
EUID_Unknown wrote:

I'm surprised they have not installed large computer monitors (like restaurant menu signs) in the stock room/deli to provide real time information and also eliminate papers.....and also to better prioritize stuff.


 That's probably how it will be in the future once all the seasoned employees retire. I kind of wish everything was done with an iPad, especially ordering. Sales plans are instant, scratches are instant, movement streamlined, etc. everything would be so much easier but that just means less hours and less pay.


 I've worked at a place that used iPad's for ordering. Vending company. It works OKAY but the technology is still lacking, and there's no way in hell it could work at Kroger anytime soon. They can't even get "Order Evolution" going and you'd have to change the way we currently do things. I can see a future where lows and holes and hot items are instantly recognized by a system, and that system organizes them by aisle, and when a user grabs a tablet, he/she is presented with the data for their assigned aisle(s). User would be told where the item is located (backstock, pallet, etc), would be timed on retrieving everything, would be timed on stocking, after stocking each item press enter to go to the next item. The vending company's software would time how long it took you to fulfill each item, and that data was available in real time. This could tie into Pass The Baton and all of the other crap the company is trying to push for efficiency and in a way would be a more centralized version of what KOMPASS already does. But we're a long way from that point, I'd guess at least 10 years.



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Anonymous

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Anonymous wrote:
EUID_Unknown wrote:

I really hope that decision was made by KMA Leadership, closing the store for 24+ isn't going to change anything unless you have a mass amount of people from other stores coming in. Plus, everything you accomplished on the 1st night will be countered by 2x customer count when you do open. I can also see a lot of bad PR. Going from 30 to 60 Aisles should not effect stocking, I would say 30 Aisles are Non-Foods or less stock demanding aisles. In my previous stores 10 Aisles encompassed more of the normal grocery items.


 Apparently there's going to be a large blitz of people from all different stores (if anyone even wants to do it). And the entire management team is getting replaced.


 I've only heard about the store manager being replaced.  The co-managers we have now haven't been there long enough to do any damage.  Anyway, you can't put the blame entirely on store management.  Whatever they do, they better stay out of my way.  My department is fine.



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Store Managers are always the scapegoat for everything, the thinking of "If the Store Managers would have ran his store more efficiently" is always the thinking. But Store Managers are just as Micro-Managed as Store Clerks, they are told to make these expectations PERIOD, but then other areas suffer. Make Wages, but then Store Conditions suffer, make OOS, but then OT/Backrooms are full. Hire more people to staff the store, but then go to ELMS hours and people get 0 hours. Expect people to care about the store, but then tell people they have no input into any decision and expect them to care..........

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Anonymous

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Anonymous wrote:
Anonymous wrote:
EUID_Unknown wrote:

I'm thinking your mistaken, closing a 24 hour store overnight one evening isnt a big deal....closing for a whole day will never happen!


 Nope, we had a meeting about it today.  The store will close Monday night at midnight and won't re-open until 7AM Wednesday.  The pharmacy will still be open but they're going to block it off so customers can only get from the front door to the pharmacy.


 Is this a store in Louisville, KY because I think I know what you're talking about.


 So, can someone please let us know what store this is? Or at least give us some clues so we can figure it out if we are in that Division / area??   

PLEASE!! Also, can the OP update the progress on whether this closing REALLY has happened, and what is going on. Results??  



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Anonymous

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Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
EUID_Unknown wrote:

I'm thinking your mistaken, closing a 24 hour store overnight one evening isnt a big deal....closing for a whole day will never happen!


 Nope, we had a meeting about it today.  The store will close Monday night at midnight and won't re-open until 7AM Wednesday.  The pharmacy will still be open but they're going to block it off so customers can only get from the front door to the pharmacy.


 Is this a store in Louisville, KY because I think I know what you're talking about.


 So, can someone please let us know what store this is? Or at least give us some clues so we can figure it out if we are in that Division / area??   

PLEASE!! Also, can the OP update the progress on whether this closing REALLY has happened, and what is going on. Results??  


 Yes, the store was closed all day today and won't re-open until 7AM Wednesday morning.  I was told they kept the pharmacy open but had security guards posted to keep people from going into the rest of the store.  I also heard they replaced the entire management team with the exception of one women who's only been there a couple weeks or so.  And yes, the store is in Louisville.



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Anonymous

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Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
EUID_Unknown wrote:

I'm thinking your mistaken, closing a 24 hour store overnight one evening isnt a big deal....closing for a whole day will never happen!


 Nope, we had a meeting about it today.  The store will close Monday night at midnight and won't re-open until 7AM Wednesday.  The pharmacy will still be open but they're going to block it off so customers can only get from the front door to the pharmacy.


 Is this a store in Louisville, KY because I think I know what you're talking about.


 So, can someone please let us know what store this is? Or at least give us some clues so we can figure it out if we are in that Division / area??   

PLEASE!! Also, can the OP update the progress on whether this closing REALLY has happened, and what is going on. Results??  


 Yes, the store was closed all day today and won't re-open until 7AM Wednesday morning.  I was told they kept the pharmacy open but had security guards posted to keep people from going into the rest of the store.  I also heard they replaced the entire management team with the exception of one women who's only been there a couple weeks or so.  And yes, the store is in Louisville.


 Good thing management team needed to be replaced if they let the store get so bad hat all this was necessary. They probably were just stealing anyway cause they sure as hell weren't working.



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Anonymous

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Anonymous wrote:
 Good thing management team needed to be replaced if they let the store get so bad hat all this was necessary. They probably were just stealing anyway cause they sure as hell weren't working.

 From what I've heard and from my own observations the manager, now ex-manager, basically drove several good department heads away.  They either stepped down or transfered to other stores.  Affected departments included dairy, frozen, grocery, meat, and grug/gm.  Some of them had multiple changes in department heads.  It seemed like every couple weeks there was a new meat manager.



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