If you get your name mentioned on the osat survey 20 times you'll get the presidents award shirt brought to you by corporate in my division at least. My store has had a couple people get it so far.
If you get your name mentioned on the osat survey 20 times you'll get the presidents award shirt brought to you by corporate in my division at least. My store has had a couple people get it so far.
That's so not true! I know for a fact that my name has been mention way more than 20 times (the customers have told themselves) and not one time has management or any body in Kroger has said anything or rewarded in anyway
If you get your name mentioned on the osat survey 20 times you'll get the presidents award shirt brought to you by corporate in my division at least. My store has had a couple people get it so far.
That's so not true! I know for a fact that my name has been mention way more than 20 times (the customers have told themselves) and not one time has management or any body in Kroger has said anything or rewarded in anyway
All employees who have been mentioned in a positive manner on OSAT survey comments are SUPPOSED to be "rewarded" or "recognized" in some way by management............but it IS NOT HAPPENING at most stores (or at least my store, and I suspect other stores are the same). The comments are printed out and read at a few occasional, random huddles and/or a dept head/board meeting. There are written rules/guidelines on Kroger paperwork that remind Kroger managers that they ARE SUPPOSED to reward/recognize all employees in some way. It is NOT happening! The great majority of the employees that are mentioned in these comments have NO IDEA that their name was even mentioned. There is no effort on the part of management to make sure they even KNOW that any comments have been made by customers concerning their job performance. I know this for a FACT. In most cases, when i have casually mentioned to a fellow employee that their name appeared on a survey comment, they had no idea what I was talking about. They did not know because they were NOT told or recognized by management. No 'prizes', stickers, no thank-yous.........nothing.
It really comes down to the type of store manager/co-managers that you have. I used to work for a store manager that would buy employees' lunch/dinner from the deli when an employee received either three or five (can't remember which) Highly Satisfied comments. When RACE cards were a thing, I knew this one co-manager who made it her priority to ensure deserving employees received theirs. Nowadays though, and really the last couple of years, I've worked for more and more store managers/co-managers that have little or nothing to say when it comes to positive customer comments, but boy oh boy, look out if a customer mentions you by name and it's linked to a negative comment.
It's too bad, too... because I feel that the more an employee feels appreciated/valued, the harder he/she is likely to work and the better customer service he/she is likely to provide. When that doesn't happen... the employee is more likely to just treat it as a job and is more likely to do "just enough" to get by and little to nothing more.
If you get your name mentioned on the osat survey 20 times you'll get the presidents award shirt brought to you by corporate in my division at least. My store has had a couple people get it so far.
I have four of these shirts. They're nice, but you get charged $7.00 for each shirt.
Once you hit 100 comments, you get a nifty magnetic name tag too.
We didn't get the first shirt until you hit 40 comments, in my division.
It really comes down to the type of store manager/co-managers that you have. I used to work for a store manager that would buy employees' lunch/dinner from the deli when an employee received either three or five (can't remember which) Highly Satisfied comments. When RACE cards were a thing, I knew this one co-manager who made it her priority to ensure deserving employees received theirs. Nowadays though, and really the last couple of years, I've worked for more and more store managers/co-managers that have little or nothing to say when it comes to positive customer comments, but boy oh boy, look out if a customer mentions you by name and it's linked to a negative comment.
It's too bad, too... because I feel that the more an employee feels appreciated/valued, the harder he/she is likely to work and the better customer service he/she is likely to provide. When that doesn't happen... the employee is more likely to just treat it as a job and is more likely to do "just enough" to get by and little to nothing more.
Yea, my DH only ever offered to buy the bakery lunch once for having a good week of sales during the Christmas and New Year time. Beyond that, I haven't really noticed much recognition for anything else really. Although I guess as an "appreciation" thing they will cook breakfast for us or chili when it had snowed pretty badly a few weeks ago.
But hell, it took them about 2 weeks or other to even get us doughnuts for being the department that had the most people wear pjs for the pj flash sale days even. So really goes to show where their concerns and appreciations are at.
WOW bucks, Presidential Shirts, Highly Satisfied Star are all small tokens that are in reality meaningless. Giving associates $1.00 to buy something WOW, giving an associates a Presidential Shirt or Star, what happens after the 5 seconds awarding ceremony? Every associates shirt is already foretasted to be full of tasks and customer service isn't build into any task. If you look into Elms forecasting, there are no breaks build in. Instead of giving small tokens that are meaning less in the long run, lets make working for the company more fulfilling, rewarding. I know year ago, I would be feel great when leaving, department looked awesome, clean, organized and gave you a feeling of accomplishment. I remember having a snow scare and doing almost 500k in one day, we got customers in and out, did what we needed to do to. The next day we had a VP come in and see the store at 7am back in-shape like nothing happened yesterday. Its funny what people do when they have some freedom and resources to accomplish a task.....
We're supposed to get stickers for customer compliments that can be used in a drawing for a new car.
The problem is that really no one hands out stickers, and the Cultural Council has co-opted the drawing for themselves. The drawing is now really only for themselves and select employees. Maybe one drawing a year is open to the rest of the store. Maybe.
Isn't it about time for the next one? I'm just about ready to call the Ethics Hotline.
It really comes down to the type of store manager/co-managers that you have. I used to work for a store manager that would buy employees' lunch/dinner from the deli when an employee received either three or five (can't remember which) Highly Satisfied comments. When RACE cards were a thing, I knew this one co-manager who made it her priority to ensure deserving employees received theirs. Nowadays though, and really the last couple of years, I've worked for more and more store managers/co-managers that have little or nothing to say when it comes to positive customer comments, but boy oh boy, look out if a customer mentions you by name and it's linked to a negative comment.
It's too bad, too... because I feel that the more an employee feels appreciated/valued, the harder he/she is likely to work and the better customer service he/she is likely to provide. When that doesn't happen... the employee is more likely to just treat it as a job and is more likely to do "just enough" to get by and little to nothing more.
Yea, my DH only ever offered to buy the bakery lunch once for having a good week of sales during the Christmas and New Year time. Beyond that, I haven't really noticed much recognition for anything else really. Although I guess as an "appreciation" thing they will cook breakfast for us or chili when it had snowed pretty badly a few weeks ago.
But hell, it took them about 2 weeks or other to even get us doughnuts for being the department that had the most people wear pjs for the pj flash sale days even. So really goes to show where their concerns and appreciations are at.
Donuts from your bakery? Why not just grab what is needed and charge it to the store? That' what we did when they said they'd come through but failed. We took it upon ourselves to do it
It really comes down to the type of store manager/co-managers that you have. I used to work for a store manager that would buy employees' lunch/dinner from the deli when an employee received either three or five (can't remember which) Highly Satisfied comments. When RACE cards were a thing, I knew this one co-manager who made it her priority to ensure deserving employees received theirs. Nowadays though, and really the last couple of years, I've worked for more and more store managers/co-managers that have little or nothing to say when it comes to positive customer comments, but boy oh boy, look out if a customer mentions you by name and it's linked to a negative comment.
It's too bad, too... because I feel that the more an employee feels appreciated/valued, the harder he/she is likely to work and the better customer service he/she is likely to provide. When that doesn't happen... the employee is more likely to just treat it as a job and is more likely to do "just enough" to get by and little to nothing more.
Yea, my DH only ever offered to buy the bakery lunch once for having a good week of sales during the Christmas and New Year time. Beyond that, I haven't really noticed much recognition for anything else really. Although I guess as an "appreciation" thing they will cook breakfast for us or chili when it had snowed pretty badly a few weeks ago.
But hell, it took them about 2 weeks or other to even get us doughnuts for being the department that had the most people wear pjs for the pj flash sale days even. So really goes to show where their concerns and appreciations are at.
Donuts from your bakery? Why not just grab what is needed and charge it to the store? That' what we did when they said they'd come through but failed. We took it upon ourselves to do it
Nope, it was actually doughnuts from a local-ish bakery. So wasn't ours. Although for the above mentioned times they had stuff offered up in the break room. I have heard via the residential loud mouth of the bakery, that they send up some of our day olds for stuff like that. Or I guess what is left over from meetings in the conference room. Just further sharing the the "appreciation" I guess by recycling.
