Last night I had a customer who did not feel good and was in distress. I got the manager and he talked to her. She did not need the ambulance and was having her husband come and get her. She was more worried she left her groceries in the middle of the store-I told her that she was more important. Have you ever had a medical emergency in your store and who is authorized to call 911?
Do not hesitate to call 911, if its not a major issues call the non-emergency EMS/Fire/Police numbers for your area. You do not want to be the person that might cause a delayed response or more harm to someone that is in a medical situation. If anything call your Store Mgmt, RX or Little Clinic for assistance. Good rule of thumb for anything occurring in the store, if you see a good amount of blood...call 911, if someone is not conscious or unable to talk/communicated call 911.
Agree with second and third posters: Call, just call, and protect human life before obsessing about some idiotic corporate concern. If an associate were retaliated against for trying to safeguard the life of another human being, I'd love to see him or her go public. I'd think watchdog-type local media would be all over it, and I'd bet the associate would get a dozen better job offers.
True story: Greg Jordan, manager of Store 536, Dallas Division, denied an injured associate's request for an ambulance. (The employee was lying on the floor, trembling in pain.)
The fine company assigned a SUBORDINATE of Greg Jordan's--someone whose evaluation he does--to do the "investigation", and Jon Young, Rick Wollman, and Felicia Delk (all rewarded with promotions) were all fine with sweepin' that right up under the rug.
Krogrr "ethics" in action, y'all.
Please don't take your ethical/moral cues from this corporation: get folks help if they may need it.
I'd think anybody is authorized to call 911. If there's an emergency, there's an emergency. I'd call 911 if needed, even if it meant losing my job. At the end of the day, I'd feel good knowing that I saved someone's life.
Had his injury been worsened by being forced to get up and hobble out (using a bascart as a walker), the associate could've had grounds, couldn't he. It could've cost the company much more than an ambulance ride.
Was the manager of Store 536 fired over this?
Nope. He's still here, making dangerous decisions and tormenting people.
Notice that to conduct the make-believe investigation, Krogrr designated a co-manager to "investigate" his own boss.
Nothing to see here, huh.
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Anonymous
Date:
RE: Possible medical emergency in our store-who in your store is authorised to call 911?
Anyone can call 911. EVEN IF management says it's "against" policy. I had to do that for our produce head. Turns out I saved her life. If an ambulance was not called, she'd have died.
She came back to the store when she was able and gave me a HUGE hug and thanked me over and over.
I was "celebrity" for quite a while. Although I didn't feel as such. I called an ambulance because it was the right thing to do.
Krogers ethics and compliance policies make it clear that youre allowed to make a call to 911. While you shouldnt make statements to people involving liability because of possible litigation. If life is in danger you are to call 911 or in non emergency situations you are to call the local police dispatch. You should notify the manager or person in charge, however, if its a medical emergency call 911 first. Ill guarantee you the managers first question will be did you call 911 and if you didnt it will be call 911 and then hang up.
Up here, we are to page our emergency code or MOD to X immediately and (if medical) make a request for anyone in store with medical training to assist, while service desk calls 911 and gets PD / EMS there. Otherwise all phones in store, even courtesy / assistance, are to be able to seize an outside line and connect if 911 is dialed so anyone can call, even from a portable.
Agree with second and third posters: Call, just call, and protect human life before obsessing about some idiotic corporate concern. If an associate were retaliated against for trying to safeguard the life of another human being, I'd love to see him or her go public. I'd think watchdog-type local media would be all over it, and I'd bet the associate would get a dozen better job offers.
True story: Greg Jordan, manager of Store 536, Dallas Division, denied an injured associate's request for an ambulance. (The employee was lying on the floor, trembling in pain.)
The fine company assigned a SUBORDINATE of Greg Jordan's--someone whose evaluation he does--to do the "investigation", and Jon Young, Rick Wollman, and Felicia Delk (all rewarded with promotions) were all fine with sweepin' that right up under the rug.
Krogrr "ethics" in action, y'all.
Please don't take your ethical/moral cues from this corporation: get folks help if they may need it.
I would have called anyway. EVEN AFTER the manager said not to. This Greg sounds like an old manager of mine who did a similar thing. Well, this "big bad manager" sure changed his tune to frightened little b*tch when co-worker's hubby made an appearance after co-worker was taken to the hospital.
Sadly, as a retaliation tactic, the co-worker was "laid off" but this manager got payback. He lost his job due to stealing from the company and trying to force employees to work beyond their schedule WITHOUT PAY.
