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Post Info TOPIC: Guess I need to work on my communication skills
Mr Frontenac

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Guess I need to work on my communication skills
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Uscan customer wants to void two bags of bagels because the price wasn't showing up. After I clear the void for the first bagel bag, I decide to ask her what the price she saw was. She says it's buy one get one free. Okay, so I rescan the voided bagel bag and press the pay now button, and the second bag gets the free discount at the bottom.

But oh wait, the customer is now confused because they still see the original items on the list (with the big red VOID line after them), and they think there's more then two in there. I try and be clever and show them the item selection screen that comes up after you press void (which always only shows items that are in the order), and I assure her, as she can see, there's only two bagel bags in her order.

Then we go back to the main screen, and she still focuses on the original items, and despite me again trying to explain to her how voiding works (how the big red VOID line cancels out the other), she still thinks she's being charged for two bagel bags instead of one (cause the second one is supposed to be free). So she doesn't believe me and asks me to remove both of them.

Well, nothing I can do now. It's what the customer wants. Perhaps I should have emphasized more that the second bag was free, instead of explaining how voiding works.

LOL, I love how you get to understand how people's minds work when you do this job.



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Guru

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Posts: 1068
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In reality that is basically all your doing with Customer Service and working with people in general. People do not want you to talk dumb to them, but they cant understand basic things or use reasoning skills to make sense of it.

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Anonymous

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I once laughed at a customer to her face. With her friend right there with her to witness her stupidity. It felt good.

There was another time I called a guy out on not being able to follow instructions, both verbal and text, on the U-Scan screen. His wife was there. And every other station was in use. There was a bit of an audience. That felt good, too.

 

I then thought it best I go into grocery and stop dealing with people before I got fired. It just makes you wonder how some people manage to live so long, while being so stupid, without managing to get swallowed whole by a chipmunk.



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Anonymous

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Anonymous wrote:

I once laughed at a customer to her face. With her friend right there with her to witness her stupidity. It felt good.

There was another time I called a guy out on not being able to follow instructions, both verbal and text, on the U-Scan screen. His wife was there. And every other station was in use. There was a bit of an audience. That felt good, too.

 

I then thought it best I go into grocery and stop dealing with people before I got fired. It just makes you wonder how some people manage to live so long, while being so stupid, without managing to get swallowed whole by a chipmunk.

Wow, I really wish it could be arranged for you to try that on me. There'd be an audience alright, but for a feel-good show you wouldn't like. At all.



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Anonymous

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I worked in retail for a lot of years. I wasn't exactly a people person to begin with, and dealing with some of the worst behaviors from shoppers nearly sent me over the edge. But at day's end I never lost my cool and I kept things in perspective. I never once crossed any lines and got abusive with anyone, and to this day I'll be approached by someone who will thank me for helping them way back when.

That feels pretty good smile



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