Oh, I'da made a real show of it. I'd have meticulously gathered 100 cleaning items together, laid them out, gone to work slowly and thoroughly, all the while loudly telling all the increasingly pissed off line of customers behind this bag of douche juice, 'so sorry, folks, but this person here needs me to completely clean this belt. Feel free to thank her for having me TEND TO YOUR SAFETY'
I've had a couple customers ask me to wipe off the scale on the Uscan. Haven't had one ask me to wipe off the WHOLE belt when I was on register, though.
You don't legally have to. I use to clean it all the time and it irate customers so much they verbally stiffed about how it was not clean and they didn't want all that chemical near their food. We use food friendly chemicals.
It happens, just wipe it down. In reality with they way cashiers are scheduled, do you really ever wipe it down in the middle of your shift? (With most stores, your customer to customer traffic)
OMG! She wanted you to clean the belt?! What kind of a world are we living in?! I knew things were bad but, never dreamed it was this horrendous! I just hope & pray to my imaginary, invisible man in the sky (who, btw, is better than your imaginary, invisible man in the sky), that I never, ever have to deal with something as life changing as what happened to you! We can all rest assured that Karma will certainly wreak havoc on that evil customers world!
She asked you to wipe down the belt before loading her groceries...So what?
If you have spray and towels at the registers (ALL registers should have them), it takes less than five minutes to clean the belt and dry it off.
It's not that big of a deal. I had to do it when I worked register.