Seems lots of associates forgot proper customer service and respect of the customer. It's just unreal how so many of you don't know your own store lay out and where certain items are! Kroger needs to start putting out customer service cards so we can report all the clueless non helpful employees. The company can greatly benefit from this by getting rid of the lazy self entitled workers.
Seems lots of associates forgot proper customer service and respect of the customer. It's just unreal how so many of you don't know your own store lay out and where certain items are! Kroger needs to start putting out customer service cards so we can report all the clueless non helpful employees. The company can greatly benefit from this by getting rid of the lazy self entitled workers.
-- Edited by yankeedog on Wednesday 15th of August 2018 09:45:59 AM
Seems lots of associates forgot proper customer service and respect of the customer. It's just unreal how so many of you don't know your own store lay out and where certain items are! Kroger needs to start putting out customer service cards so we can report all the clueless non helpful employees. The company can greatly benefit from this by getting rid of the lazy self entitled workers.
Well between working in a 100,000 square foot store with 50 plus aisles and dealing with rude and entitled customers on the daily, you can't put all of the blame on the associates.
Seems lots of associates forgot proper customer service and respect of the customer. It's just unreal how so many of you don't know your own store lay out and where certain items are! Kroger needs to start putting out customer service cards so we can report all the clueless non helpful employees. The company can greatly benefit from this by getting rid of the lazy self entitled workers.
Kroger already does that. Haven't you ever seen the note at the bottom of your grocery receipt about the online SURVEY you are supposed to go online and fill out, and tell us how we are doing?????????? Same thing as a "customer service card" but it's higher tech. And the corporate bigwigs can read it if they want to, not just managers at the local store it is referencing.
Kroger Corporate ignores most of the more common complaints made by customers (and us employees!!!!!!!!) . You haven't figured that out yet, huh?
That's not what 'the customer is always right' means.
The context of that phrase is 'the desires of the customer is always right,' and it refers to having items in stock. It doesn't matter how you feel about fidget spinners. If it's spring 2017 and you're being asked about fidget spinners every two minutes, as a store owner you really should be stocking them because you're losing money by not having them. It doesn't mean that an individual customer is always right, if no other reason than because scammers exist and they're definitely not right.
There's also store directories up front with the ads. Use one of those if you're normally a Wal-Mart shopper and don't know where stuff is.
You'll also find get better service if you treat employees like people and not like slaves. I bend the rules to help polite, kind customers (with managment's full blessing.) *******s get policy interpreted the way the most hard-ass, miserly manager would interpret it and get no benefit of the doubt.
Seems lots of associates forgot proper customer service and respect of the customer. It's just unreal how so many of you don't know your own store lay out and where certain items are! Kroger needs to start putting out customer service cards so we can report all the clueless non helpful employees. The company can greatly benefit from this by getting rid of the lazy self entitled workers.
Seems lots of associates customers forgot proper customer service manners and respect for the customer store, associates and merchandise. It's just unreal how so many of you are what seems like first time in a grocery store and completely unwilling to at least try to find what you need!
HINT: There are signs above both ends of each aisle with main items stocked on them. There is also a store layout "map" at every entrance. Take one and look at it. Pretty much every item is listed there in abc order with # of the aisle. The company world can greatly benefit from getting rid of the lazy self entitled workers customers.
Btw, I'm pretty sure every associates will gladly help any customer who shows at least a hint that he tried to find it himself, who asks nicely, and is not a prick in general.
Also, please don't ask associates in a department (bakery, deli, meat, produce, dairy deli) where something specific is in another department, including center of the store. We don't know. If you need help finding stuff in the center of the store (not a department), ask at the front, bagger or a cashier.
Customers should accept that just because we work in a store, we do not know where everything is. Same as asking a car mechanic about your TV, or a dentist about your eyes. We all have our departments.
Get your facts straight. Front end employees are not roaming the entire store all day. They are either in the front of the store or outside getting carts, in the case of Courtesy Clerks, all day. It's pretty basic to tell where most stuff is located through the store. It's literally in black and white at the top of the aisles.
Get your facts straight. Front end employees are not roaming the entire store all day. They are either in the front of the store or outside getting carts, in the case of Courtesy Clerks, all day. It's pretty basic to tell where most stuff is located through the store. It's literally in black and white at the top of the aisles.
If its so easy then lazy employees such as yourself should know where basic things are at.
Seems lots of associates forgot proper customer service and respect of the customer. It's just unreal how so many of you don't know your own store lay out and where certain items are! Kroger needs to start putting out customer service cards so we can report all the clueless non helpful employees. The company can greatly benefit from this by getting rid of the lazy self entitled workers.
Seems lots of associates customers forgot proper customer service manners and respect for the customer store, associates and merchandise. It's just unreal how so many of you are what seems like first time in a grocery store and completely unwilling to at least try to find what you need!
HINT: There are signs above both ends of each aisle with main items stocked on them. There is also a store layout "map" at every entrance. Take one and look at it. Pretty much every item is listed there in abc order with # of the aisle. The company world can greatly benefit from getting rid of the lazy self entitled workers customers.
Btw, I'm pretty sure every associates will gladly help any customer who shows at least a hint that he tried to find it himself, who asks nicely, and is not a prick in general.
Also, please don't ask associates in a department (bakery, deli, meat, produce, dairy deli) where something specific is in another department, including center of the store. We don't know. If you need help finding stuff in the center of the store (not a department), ask at the front, bagger or a cashier.
Customers should accept that just because we work in a store, we do not know where everything is. Same as asking a car mechanic about your TV, or a dentist about your eyes. We all have our departments.
Oh, and to the OP troll. Get a life, a**hole.
Prime example of a ungrateful piss poor associate right here. its embarrassing for Kroger to have self entitled worthless employees such as yourself working for them. One day though the management will take out the trash being you. Get a fast food job instead fat ass.
Seems lots of associates forgot proper customer service and respect of the customer. It's just unreal how so many of you don't know your own store lay out and where certain items are! Kroger needs to start putting out customer service cards so we can report all the clueless non helpful employees. The company can greatly benefit from this by getting rid of the lazy self entitled workers.
Ah. Knowing where things are at. ....... Here's how I used to handle that: randomly put out a number, like 'oh, that's in ailse 6, midway down." "Well, can you come show me?' 'Sure---lemme just go take care of something my manager wants first, and I'll meet you down there.' Then I'd disapeer.
Seems lots of associates forgot proper customer service and respect of the customer. It's just unreal how so many of you don't know your own store lay out and where certain items are! Kroger needs to start putting out customer service cards so we can report all the clueless non helpful employees. The company can greatly benefit from this by getting rid of the lazy self entitled workers.
Seems lots of associates customers forgot proper customer service manners and respect for the customer store, associates and merchandise. It's just unreal how so many of you are what seems like first time in a grocery store and completely unwilling to at least try to find what you need!
HINT: There are signs above both ends of each aisle with main items stocked on them. There is also a store layout "map" at every entrance. Take one and look at it. Pretty much every item is listed there in abc order with # of the aisle. The company world can greatly benefit from getting rid of the lazy self entitled workers customers.
Btw, I'm pretty sure every associates will gladly help any customer who shows at least a hint that he tried to find it himself, who asks nicely, and is not a prick in general.
Also, please don't ask associates in a department (bakery, deli, meat, produce, dairy deli) where something specific is in another department, including center of the store. We don't know. If you need help finding stuff in the center of the store (not a department), ask at the front, bagger or a cashier.
Customers should accept that just because we work in a store, we do not know where everything is. Same as asking a car mechanic about your TV, or a dentist about your eyes. We all have our departments.
Oh, and to the OP troll. Get a life, a**hole.
Prime example of a ungrateful piss poor associate right here. its embarrassing for Kroger to have self entitled worthless employees such as yourself working for them. One day though the management will take out the trash being you. Get a fast food job instead fat ass.
LOL idiot. Learn to read : D This is not a reply to you, a**hole OP troll. It's a post to all legit customers, to help them find stuff.
-- Edited by tov on Thursday 16th of August 2018 08:57:22 AM
Seems lots of associates forgot proper customer service and respect of the customer. It's just unreal how so many of you don't know your own store lay out and where certain items are! Kroger needs to start putting out customer service cards so we can report all the clueless non helpful employees. The company can greatly benefit from this by getting rid of the lazy self entitled workers.
My store has had 4 resets in the past 2 months. I know where everything is about as well as you do. On top of that, corporate has been disregarding employees completely. I opened the doors with 600 hours, and today, the work is the same, the customers are more rude, and now i have 250 hours to service 600 hours worth of customers.
Why don't you punch up, instead of berating us employees. Maybe give corporate a call and ask them to raise my wages back up, cause i took a 20% paycut? Maybe thats enough for me to not care anymore, or maybe its the fact im working 70-80 hours a week to serve entitled monsters and their monstrous spawns and being paid less for it than i was last year.
Something got to give, unfortunately, ITS YOU. Just remember, this starts at the top. Don't spit on us cause they are treating you they way they been treating us for 30 years. They cut your hours this time, cause we can't do it with the resources provided.
Seems lots of associates forgot proper customer service and respect of the customer. It's just unreal how so many of you don't know your own store lay out and where certain items are! Kroger needs to start putting out customer service cards so we can report all the clueless non helpful employees. The company can greatly benefit from this by getting rid of the lazy self entitled workers.
Seems lots of associates customers forgot proper customer service manners and respect for the customer store, associates and merchandise. It's just unreal how so many of you are what seems like first time in a grocery store and completely unwilling to at least try to find what you need!
HINT: There are signs above both ends of each aisle with main items stocked on them. There is also a store layout "map" at every entrance. Take one and look at it. Pretty much every item is listed there in abc order with # of the aisle. The company world can greatly benefit from getting rid of the lazy self entitled workers customers.
Btw, I'm pretty sure every associates will gladly help any customer who shows at least a hint that he tried to find it himself, who asks nicely, and is not a prick in general.
Also, please don't ask associates in a department (bakery, deli, meat, produce, dairy deli) where something specific is in another department, including center of the store. We don't know. If you need help finding stuff in the center of the store (not a department), ask at the front, bagger or a cashier.
Customers should accept that just because we work in a store, we do not know where everything is. Same as asking a car mechanic about your TV, or a dentist about your eyes. We all have our departments.
Oh, and to the OP troll. Get a life, a**hole.
Prime example of a ungrateful piss poor associate right here. its embarrassing for Kroger to have self entitled worthless employees such as yourself working for them. One day though the management will take out the trash being you. Get a fast food job instead fat ass.
LOL idiot. Learn to read : D This is not a reply to you, a**hole OP troll. It's a post to all legit customers, to help them find stuff.
-- Edited by tov on Thursday 16th of August 2018 08:57:22 AM
Piss poor worthless associate. Blaming the customer for YOUR lack of performance.... your handle should be trash. Youre lucky customers still contribute to your tiny paycheck
Well ... i do not qorl for krogers anymore, and it's not because of the customers believe it or not, because most of mine were awesome and many of them would only deal with me because I knew where everything was (lol my co workers used to call me "the Oracle " .... like from The Matrix, because I literally knew where EVERYTHING was)
You have to understand most of us are dealing with ****ty bosses and ****ty working conditions and also customers who come in and don't respect the store (putting things back wherever... seriously DON'T DO THAT) or just messing things up.
But all this is going to fall on deaf ears because you have already decided that we are all worthless POS's, I actually feel sore y for the OP, they are a poor, sad excuse for a person who has to tear others down to make themselves feel better
Well ... i do not qorl for krogers anymore, and it's not because of the customers believe it or not, because most of mine were awesome and many of them would only deal with me because I knew where everything was (lol my co workers used to call me "the Oracle " .... like from The Matrix, because I literally knew where EVERYTHING was)
You have to understand most of us are dealing with ****ty bosses and ****ty working conditions and also customers who come in and don't respect the store (putting things back wherever... seriously DON'T DO THAT) or just messing things up.
But all this is going to fall on deaf ears because you have already decided that we are all worthless POS's, I actually feel sore y for the OP, they are a poor, sad excuse for a person who has to tear others down to make themselves feel better
So every employee is a excellent employee according to you... What a joke
