Yesterday an employee was asked by a customer 'WHich one is Lettuce?" The customer had carrots in one hand and lettuce in the other. Then I had a customer ask me to give him a deal on chcken. O told him the chicken was gone for the night. We get rid of it at 8. It was 8:30. He then asked me to get it out of the garbage and give him a deal. My immediate response was "NO, I can't do that". He was upset, stormed away mumbling a bunch of stuff. I can't believe people are really this way. It's crazy!!
One time someone dropped a whole stick of colby on the ground in the deli and it had to be thrown away. Had a guy come up and ask the person who dropped it to give it to them for free. "I'll just cut off the outer parts." Of course we couldn't, if he ate it and got sick that would be a liability. He got mad.
I think one time someone just straight up asked me to give them a discount on something when they came to check out. I literally dont understand why people think they can just ask for this stuff and they'll just get it
The other day I had a customer who had a few items from the deli that were about to expire the next day. Each of those items was about $2 or $3. He was demanding a discount because, in his words, that we were going to throw them away anyway. I went and asked my acsm, and I was told I can only give half off. The customer did not accept that. He wanted them for like freaking 25 cents each! He claimed the other stores did it for him. He went and complained at the service desk. Then went and complained to a store manager. They didn't give it to him. He just left.
The other day I had a customer who had a few items from the deli that were about to expire the next day. Each of those items was about $2 or $3. He was demanding a discount because, in his words, that we were going to throw them away anyway. I went and asked my acsm, and I was told I can only give half off. The customer did not accept that. He wanted them for like freaking 25 cents each! He claimed the other stores did it for him. He went and complained at the service desk. Then went and complained to a store manager. They didn't give it to him. He just left.
We had a similar guy. We put out grab and go once in the morning and then refill it at around 4pm as it starts to empty out. For some reason, this guy got into his head that we start discounting the grab and go to half price at around 6 pm, which has never been a thing in our store but someone told him it was? So the first time some idiot gave in and gave it to him for half price. After that he started showing up a lot and demanding it, even when we explained we had just cut it and put it out a few hours ago. Eventually a manager had to explain it to him and after that I never saw him again.
Our freezers decided to go out one day (overnight actually) So with that said, we had to toss out everything because it was warm to the touch. The ice ream was near liquid. Well one guy asked if he could be what was a frozen pizza to heat and eat. He even said he would pay double the price. We told him No for health reasons and that if he got sick or at worse, died then we would be held responsable because we sold him the spoiled pizza knowing it was bad. I pplity told him that qe were unwilling to take that chance. He blew a fuse, had a tantrum that would shame a spoiled child or Bridezilla bellowing that we have poor service and stormed out.
Customers always ask me if something is a certain price, even when it says that price right on the shelf...like they can't read it or something. If a customer doesn't know how to read prices they have no business shopping!
OP... was that 'lettuce' person speaking clear English?
Anonymous wrote:
* (Jumping in front of me and waving an item as I'm hauling a 1,000 lb pallet) 'HOW MUCH IS THIS???'
And it's company policy that power jacks - you know, the ones that stop by themselves on a dime when you let up on the handle? I assume the whole point of their invention was to be a safer option - aren't allowed on the floor, even overnight. What kind of bs is that? Those ice pallets weight 2,000 lbs when full! Store manager at my current store has a region-wide reputation for being an ass, so when I transferred in I immediately tested him by pestering him about this policy. After he kept freezing up and trying to shrug it off when I kept pushing him for an answer while we were on the floor with customers around, he told me to come up to his office before I left. I got paged early, he must have been impatient. Got lectured, with no new information or comeback on his end, while he kept fiddling with his computer mouse; I swear he had to have looked up the Kroger stock answer for that policy. Said he'd rather have two people attend a manual jack; that's productive.
Anyway, a few years back at my first store, I was once working bread wall and this lady comes up to me asking me if - what was actually clearly the sell-by date - was the price on this cake she was holding. This was a full-size cake that she was adamant would have cost $2.xx according to that sticker. It took me, the bakery manager, and a head clerk to convince her otherwise.
Back when I was checking, we had a guy (he had to have been drunk) get so mad at the self check-out register that he punched it and broke the screen. He then immediately starts crying and apologizing.
Another checking story; I once overheard a customer at another register declare, "I'm from Texas and we don't drink that 3.2 crap!" Ooh, a tough guy. State law here mandates that only one store in any franchise is allowed to sell full-strength alcohol across the entire state, and we weren't the one. But you gotta love idiots who are proud of their only-drink-to-get-drunk habits that don't realize that 3.2 and 5- to 8-point beers are measured on different scales, and that if you convert them to the same scale, the difference ends up being only around 1% (slightly more or less than that, depending on the specific beer). 'murica.
Towards the end of my checking tenure, I was getting super fed up with stupid people and started talking back to them in small ways. There was this one lady (probably 40-ish) that was there with her friend, and she tried to use the same single coupon for multiple items; I walked her through it in a way that I thought made it perfectly clear, but she still insisted. I then laughed in her face and said "that's not how that works." She walked back to her register. But the big one was when another older guy was there at self-check with his wife, also getting angry at the register. It was probably 10pm or so, but there were people at all the other kiosks. I say to him, "sir, the instructions are right there on the screen." I get back, "YEAH, WELL I CAN'T READ!" I so wanted to say back, "yeah, we expect that out of our customers, that's why there's also audio" but I was already pushing it. Some twenty-something guy is walking away and says, "don't be a dick!" But because he wasn't brave enough to say it to anyone's face, I'm not sure if he was talking to me or the angry dude...
