You associates can be lazy at times.... You all need to remember I make your paycheck a reality! Start smiling more! helping more!! and know where the item ASK FOR IS located in YOUR STORE!! Always remember the customer IS ALWAYS RIGHT!!! :)
You associates can be lazy at times.... You all need to remember I make your paycheck a reality! Start smiling more! helping more!! and know where the item ASK FOR IS located in YOUR STORE!! Always remember the customer IS ALWAYS RIGHT!!! :)
Perhaps if you would stop acting like an, as Mr. Spock would put it, illogical and irrational being, and treated us kindly we would do the same. Those are the kind of customers we value. Respect is a two-way road, lad.
You associates can be lazy at times.... You all need to remember I make your paycheck a reality! Start smiling more! helping more!! and know where the item ASK FOR IS located in YOUR STORE!! Always remember the customer IS ALWAYS RIGHT!!! :)
Maybe if you told us the exact brand and name of the product you're looking for, we'd be able to help you. If you don't know what it's called, then how can we possibly help you? we can't read your mind.
You associates can be lazy at times.... You all need to remember I make your paycheck a reality! Start smiling more! helping more!! and know where the item ASK FOR IS located in YOUR STORE!! Always remember the customer IS ALWAYS RIGHT!!! :)
We all make each other's paycheck a reality. It doesn't matter what your job is. Every job is in some way connected to the buying of goods and services by the general public. It may be several steps removed, but there is always a connection. So I make your paycheck a reality too.
How can we value the customer if our employer doesn't value us?
Hear! Hear! I'm rarely in a mood above "meh" at work, because this company's management is just depressing to work for. Customers contribute to my mood just as much, though. There are so many little things that we see day after day that, while at first sound petty, eventually get annoying simply because we see them so often.
As a courtesy clerk, there were the carts left a couple spaces away from the parking lot cart stall, or those left right in the middle of parking spaces that get in other peoples' way. Or the people that do go through the walk of bringing their carts back to the front of the building, only to get 20 feet from the cart lines and just throw it in the general direction, so there's that mess to sort out. I'm an extremely organized person and have enough sense not to bag the chips with the canned goods, or the leaky raw meats with... well, anything, but god damn you guys still get picky about what gets bagged where. Little things, people. I'll shrug off an old lady leaving her cart at the inner corner of a parking space or go out of my way to get the bagging just so and kept light, but having to attend constant examples of laziness from perfectly healthy adults gets a bit stupid. Inside the store just a few days ago I had a woman grab the bags out of her cart by the bathroom and then walk halfway along the front wall of the building and out through the door... where the carts go. This was after she attempted to steal makeup, which got a head clerk tailing her around, by the way.
When I was a checker, there was the constant mis-reading of price tags on the shelf, and of coupons, and of allowed WIC products, and you'd get so damn upset when we corrected you on them. "Oh, but that's not the price, it's on sale!" You've been my regular for a few years now, how have you not yet picked up on the sale prices being connected to the membership card you haven't given me? Or expect a refund on something you don't have the receipt for? I remember one day a customer decided not to get something in her cart, so she gave it to me(?!). Rather than give it to a courtesy clerk to put with the rest of the shop-back, I decided to set it on the little mini-counter that sat between my register and the customer line just to see how many customers would let me know that it wasn't theirs. On the inside, I was laughing and rolling my eyes for a couple hours before a head clerk finally noticed the flowers during some down time and grabbed them. "I was just decorating the office."
I've been in the grocery department (at different times each freezer, dairy, and night crew dry stocking) for almost six years now. All of the stores in my area started closing overnight a year or so ago because the theft had gotten so ridiculous. I heard a report from a couple years ago that said my current store lost $35k that year JUST IN MAKEUP! I'll be stocking shelves, and constantly see empty packaging for all sorts of things that have been torn open and pocketed (and for the love of god, why do you feel the need to go through the trouble of hiding the empty package deep into the shelf, behind product? I swear it's like you're a kid that knows your parents are about to catch you with something you know you shouldn't have, so you hide it under the mattress). Then there are the products you people take off the shelf, only to later on in your shopping trip decide you don't want anymore and set it down wherever you happen to be. Or the empty free sample cups and three-quarters-eaten donuts, and the chewed gum stuck to some box on the shelf. Or the refrigerated and frozen products left out on normal shelves and ad displays that then have to be scanned out as losses. Because, you know, we don't mind picking up after you like you're our kids, when our managers are already constantly getting on our case for not working fast enough and racking up consistent 45-50 hour weeks. Doesn't matter that every crew I've ever worked with - and there have been several - has been understaffed (the one time my crew did finally get enough people on board, our hours were cut because the company's too cheap to give stores the hours to pay a full crew), all we need to do is "work at 150%" and wear ourselves out every night, that's all, just work harder, it's so simple why didn't I think of that?
Associates that haven't spent real time working in a given department, by the way, can't be expected to know where every obscure item is. Do you not realize how many unique items there are in a grocery store? Don't be asking a checker that's only been with the company for a few months to know where the people in grocery stock the chutney. Or someone who stocks dairy to show you right where the cauliflower risotto is (hint: it's not with the frozen cauliflower, or the risotto).
