So the latest thing now in my division is the Clicklist (err... Kroger Pickup) in stock percentage has to be over 95%. I heard that yesterday, the 8 stores in my district that were below 95% had an emergency meeting to figure out what is going on.
A friend of mine who just recently became a Clicklist supervisor had a score of like 94.2% so apparently she had to go to this meeting too. She's been working 12 hour days 5 or 6 days a week and really needs to stop before the job kills her. She says she's ok, but they're definitely taking advantage of her right now and she has to be making less money per hour than she made in her old dept. head position.
How is in stock anything that Clicklist can control? Yes, if they really aren't looking for the items that's one thing, but I know my friend at least has been going back in the freezer, cooler, whatever to look for any items herself before letting anyone out of stock it. Some items are going to be DSD, some items are warehouse scratches, and some are just due to poor department head orders. But how is ANY of that Clicklist's fault? I don't understand all the pressure right now.
Probably want to compete with other online retailers by offering it for free in the future. To save money, demand more from workers.
We have several retirees as pickers that are constantly lost. Not sure how they find the right products....
They do the same with the Grocery Department. Overnight grocery has to fill out a survey each morning showing times and cases per hour.
We struggle to get close to minimum. There are fast, slow, slacker and pokey workers. Kroger demands a lot for minimum wage. I have two other newbies that are sucking the life out of me because of lack of common sense or just plain stupid.
Just when we are gaining momentum, someone quits or several people call in at once or someone has a family emergency or someone is
suspended for 3 days. We just hired two new night crew. One quit after one shift and the other stopped showing up after 3 weeks.
We barely have enough time to run 30+ uboats of active backstock, run 25 pallets of double truck live stock(grocery and nutrition), condition dry grocery(grocery and Nutrition).
When day crew doesn't replenish what they are specifically budgeted time for, we have to replenish especially the water aisle. We are supposed to fill shelf extenders everyday too.
Now, the day manager wants us to run the tedious blue totes that they normally run because they don't have time....
But, wait, that's not all. Perishables are arriving from a warehouse in state now. We get stuck unloading dairy, meat, frozen and produce lately. There is an overnight produce clerk but
he has two days off a week and refuses to unload meat, dairy or frozen.
I don't mind the train wreck mindset. Pays well and kinda funny watching these brain trusts come up with these brilliant ideas that don't
get the shelves stocked but manage to waste a lot of valuable time that no one has enough of.
Competition continues to increase in e-commerce with more and more companies offering the service - either directly through the stores like Walmart and Kroger or companies that offer personal shopper services like InstaCart and Shipt. More competition obviously means customers have more options and if a customer is repeatedly disappointed with ClickList because of items being out of stock/poor substitutions, then that customer may go elsewhere and possibly never come back.
I'm just talking from personal experience here, but at my store (I'm in ClickList) and at some of the Kroger stores in my area, ClickList isn't exactly doing great. We aren't doing as many orders as we were last year. Some at my store say it's because more Kroger stores have opened in the area/gotten ClickList added and so on, and that's the reason. That's probably true, to an extent. However, I read the comments that get posted from OSAT. My opinion is poor/lazy/indifferent leadership both within ClickList and at the store management level have contributed to a loss in customers. I've been offered the lead position more than once. Won't take it even though I think I could address some of the problems but I know I won't get backup from the e-Commerce Supervisor or management so I wouldn't be able to implement the changes.
I don't see the pressure at my store that you're talking about. I know Selectors that don't even try to sub or look for product if it's not on the shelf. No consequences for those Selectors. I know Selectors that don't meet the pick time average or look at the quality of the stuff they're picking. Again, no consequences. I don't think our e-Commerce Supervisor or Leads spend as much time as they should looking for out of stocks or finding better subs because they're too busy standing around in the ClickList staging area talking/being on their phones/playing music on their phones.
ClickList, at least at my store, definitely deserves a portion of the blame. I know because I see it. The other departments do deserve some blame as well, to varying extents, but so does management and those at the corporate level. Basically, there's plenty of blame to go around and it's all taking a toll on the business that my store could be doing. Kroger could be so much more profitable, but the sheer amount of incompetence, laziness, indifference and the obsessing over trivial stuff while much bigger issues get no attention all contribute to a huge drain on the profits that this company could be swimming in.
Probably want to compete with other online retailers by offering it for free in the future. To save money, demand more from workers.
We have several retirees as pickers that are constantly lost. Not sure how they find the right products....
They do the same with the Grocery Department. Overnight grocery has to fill out a survey each morning showing times and cases per hour.
We struggle to get close to minimum. There are fast, slow, slacker and pokey workers. Kroger demands a lot for minimum wage. I have two other newbies that are sucking the life out of me because of lack of common sense or just plain stupid.
Just when we are gaining momentum, someone quits or several people call in at once or someone has a family emergency or someone is
suspended for 3 days. We just hired two new night crew. One quit after one shift and the other stopped showing up after 3 weeks.
We barely have enough time to run 30+ uboats of active backstock, run 25 pallets of double truck live stock(grocery and nutrition), condition dry grocery(grocery and Nutrition).
When day crew doesn't replenish what they are specifically budgeted time for, we have to replenish especially the water aisle. We are supposed to fill shelf extenders everyday too.
Now, the day manager wants us to run the tedious blue totes that they normally run because they don't have time....
But, wait, that's not all. Perishables are arriving from a warehouse in state now. We get stuck unloading dairy, meat, frozen and produce lately. There is an overnight produce clerk but
he has two days off a week and refuses to unload meat, dairy or frozen.
I don't mind the train wreck mindset. Pays well and kinda funny watching these brain trusts come up with these brilliant ideas that don't
get the shelves stocked but manage to waste a lot of valuable time that no one has enough of.
Wow over half of what you posted goes on at my store!!
From what i noticed they need to hire experienced pickers that actually grocery shops and actually know how to shop. Theyre paying all these pickers cc wages some of them are a little slow (literally) how are u going to hire someone that has no clue what some of the products are or is living with their parents still and has never even shopped for themselves.
So the latest thing now in my division is the Clicklist (err... Kroger Pickup) in stock percentage has to be over 95%. I heard that yesterday, the 8 stores in my district that were below 95% had an emergency meeting to figure out what is going on.
A friend of mine who just recently became a Clicklist supervisor had a score of like 94.2% so apparently she had to go to this meeting too. She's been working 12 hour days 5 or 6 days a week and really needs to stop before the job kills her. She says she's ok, but they're definitely taking advantage of her right now and she has to be making less money per hour than she made in her old dept. head position.
How is in stock anything that Clicklist can control? Yes, if they really aren't looking for the items that's one thing, but I know my friend at least has been going back in the freezer, cooler, whatever to look for any items herself before letting anyone out of stock it. Some items are going to be DSD, some items are warehouse scratches, and some are just due to poor department head orders. But how is ANY of that Clicklist's fault? I don't understand all the pressure right now.
95%? I think it's only 92% in my division. And I don't really feel sorry for your friend, going around the store looking for product is not a hard job.
Competition continues to increase in e-commerce with more and more companies offering the service - either directly through the stores like Walmart and Kroger or companies that offer personal shopper services like InstaCart and Shipt. More competition obviously means customers have more options and if a customer is repeatedly disappointed with ClickList because of items being out of stock/poor substitutions, then that customer may go elsewhere and possibly never come back.
I'm just talking from personal experience here, but at my store (I'm in ClickList) and at some of the Kroger stores in my area, ClickList isn't exactly doing great. We aren't doing as many orders as we were last year. Some at my store say it's because more Kroger stores have opened in the area/gotten ClickList added and so on, and that's the reason. That's probably true, to an extent. However, I read the comments that get posted from OSAT. My opinion is poor/lazy/indifferent leadership both within ClickList and at the store management level have contributed to a loss in customers. I've been offered the lead position more than once. Won't take it even though I think I could address some of the problems but I know I won't get backup from the e-Commerce Supervisor or management so I wouldn't be able to implement the changes.
I don't see the pressure at my store that you're talking about. I know Selectors that don't even try to sub or look for product if it's not on the shelf. No consequences for those Selectors. I know Selectors that don't meet the pick time average or look at the quality of the stuff they're picking. Again, no consequences. I don't think our e-Commerce Supervisor or Leads spend as much time as they should looking for out of stocks or finding better subs because they're too busy standing around in the ClickList staging area talking/being on their phones/playing music on their phones.
ClickList, at least at my store, definitely deserves a portion of the blame. I know because I see it. The other departments do deserve some blame as well, to varying extents, but so does management and those at the corporate level. Basically, there's plenty of blame to go around and it's all taking a toll on the business that my store could be doing. Kroger could be so much more profitable, but the sheer amount of incompetence, laziness, indifference and the obsessing over trivial stuff while much bigger issues get no attention all contribute to a huge drain on the profits that this company could be swimming in.
Your comment is spot on. I work in clicklist and the job is great but the clicklist leadership is definitely an "I don't give a fu ck" attitude, until they get in trouble. Then it's the blame game. Kroger is idiotic for treating clicklist so haphazardly. Not impressed with leadership even at district level.
Wow! It's just the "same old-same old" mentality rearing it's ugly head again...
Kroger starts new program..."But, this'll change things for the better!", people say...Program fails.
Kroger starts another new program..."Of course, the last one didn't work, but Kroger's fixed all that and this new program will work just fine", they say...Program fails.
Kroger starts a third wave, lots of wonderful new ideas that look good on paper but can't be executed in reality..."Give it time", they say..."It will work"...Given time, program eventually fails. BIG TIME!
Kroger keeps trying...And Kroger keeps failing!
Kroger is like Microsoft...At one point, Windows XP was great...Then came Windows 7...OK...Then Windows 8...Meh...Then Windows 10...Ugh! "But, we're fixing all the bugs", they say...Yeah, worked out just fine with the last version, didn't it? NOT! Oh, and I'm sure Windows 11 will be the "bee's knees"...I'm not holding my breath!
Kroger is also like the romaine lettuce recall...
They've recalled the romaine...After some time, we are selling romaine again...It's safe to eat again...Then, a few months later, the romaine has been recalled again...OK, maybe it's a certain farm...Surely ALL the romaine can't be bad...After a while, it's safe to sell and eat romaine again...A few months go by...What happens? They recall romaine again! Guess what, after this fiasco, if they don't get it right, guaranteed there will be another vegetable recall in six months' time...Mark my words, people! The problem is...Everyone is too reactive, and defensive and no one ever gets to the ROOT of the problems, so the same things keep happening over and over again! As was attributed to Albert Einstein, "Insanity is doing the same thing over and over again and expecting different results"!
Wow! It's just the "same old-same old" mentality rearing it's ugly head again...
Kroger starts new program..."But, this'll change things for the better!", people say...Program fails.
Kroger starts another new program..."Of course, the last one didn't work, but Kroger's fixed all that and this new program will work just fine", they say...Program fails.
Kroger starts a third wave, lots of wonderful new ideas that look good on paper but can't be executed in reality..."Give it time", they say..."It will work"...Given time, program eventually fails. BIG TIME!
Kroger keeps trying...And Kroger keeps failing!
Kroger is like Microsoft...At one point, Windows XP was great...Then came Windows 7...OK...Then Windows 8...Meh...Then Windows 10...Ugh! "But, we're fixing all the bugs", they say...Yeah, worked out just fine with the last version, didn't it? NOT! Oh, and I'm sure Windows 11 will be the "bee's knees"...I'm not holding my breath!
Kroger is also like the romaine lettuce recall...
They've recalled the romaine...After some time, we are selling romaine again...It's safe to eat again...Then, a few months later, the romaine has been recalled again...OK, maybe it's a certain farm...Surely ALL the romaine can't be bad...After a while, it's safe to sell and eat romaine again...A few months go by...What happens? They recall romaine again! Guess what, after this fiasco, if they don't get it right, guaranteed there will be another vegetable recall in six months' time...Mark my words, people! The problem is...Everyone is too reactive, and defensive and no one ever gets to the ROOT of the problems, so the same things keep happening over and over again! As was attributed to Albert Einstein, "Insanity is doing the same thing over and over again and expecting different results"!
As far as the Romaine recalls, the blame can be put squarely on the US government and Republicans' regime of deregulation getting rid of vital water testing requirements. It happened under Dubya's government as well because as it turns out safety regulations exist for a damned good reason.
95%? I think it's only 92% in my division. And I don't really feel sorry for your friend, going around the store looking for product is not a hard job.
From what i've heard, it was 92% in the divisions that were struggling to get out of the 80's. But they'll keep increasing that goal.
Clicklist itself is not a hard job, i agree, on the surface, you're just walking around looking for products. But try doing that 14 hours a day 5 or 6 days a week in a store that can get up to 150 orders a day. That's going to take a lot out of you, i don't care who you are.
-- Edited by 4hourrush on Wednesday 19th of December 2018 09:47:53 AM
