But here's the kicker. They don't understand a single thing you're saying and think you're overcharging them.
See, I had this old lady here at my Uscan. She voided something she didn't want. And as she was giving it to me, I noticed that she voided the wrong item. So I correct that and ask her to also give me the item that she accidentally voided so I can rescan it. There. Everything's fixed.
But, wait. Oh, no! What's this?! She still sees the original item that she didn't want is still on the screen (not knowing the red void line negated it). So I start explaining to her that that the big ol' red void line at the bottom means that that item has been removed. She doesn't understand that. And oh, she see's the other item that she did want (that she accidentally voided) is scanned twice (that's me putting it back in after SHE took it off by accident).
So here I am again trying to explain how voiding works, and telling her that she voided that one item by accident when she meant to void the other item. That I had to rescan it. She says "no, I didn't take that off, you're the one who did." LMAO. Oh my god.
So I just say to myself, **** all that. And tell her "look. the three items in your bag are what you're paying for." Period. And left it at that.
It's always interesting seeing how other people's minds work. That was the highlight of my day.
I'll likely never see you in person but I've come to believe that the reason you always have such cluster f u c k problems with customers is that you very likely come off like a whiny, snarky 'you're stupid and worthless and I'm smarter and better than you' attitude. I'd lay money on it. Your every post comes screaming with that affect. I reeeeeally wish somebody could phone-'cord you getting busted in the mouth one of these times
Yes. Often. It's bad UI design on the part of the uscan designers.
Really, couldn't they make voided items grey or struck through or something to make it clear they're voided, for the sake of the customer's sanity?
Like Target's self checkout UI. If you void something there, it's gone once the attendant does their magic.
Also for some reason, Target's self checkouts feel like they're a part of the store. Like they were designed by Target in every way. Even the software feels very personal to Target.
Kroger's just feels like a generic model ordered from Toshiba where they uploaded an image of the Kroger logo during the system setup.
Alright, so I had another customer. Not exactly the same thing but close enough. This customer didn't hit pay now after scanning their plus card. So they had one item for $3.99 with the plus card discount which they were wondering why it wasn't $3.99. So I hit the pay now button and it became that way. But then they're wondering if it's $3.99, why is the total $4.27?
So I had to explain to them that it's the $0.28 tax that they're paying. Now comes the tricky part. The customer says there's no way in hell that $0.28 tax adds up to $4.27. So I try to do a little bit of a break down in math for them, and they still couldn't see how it adds up to $4.27.
I dont work U Scan but I get similar things all the time on a register.UScan sounds frustrating though.
Half the time when I void something customers will point to it and say its on there twice.Then I try to explain its been voided and they're only charged once. Ive had many that just dont get it even trying several times to explain and clearly showing the part that says "Void" on the screen.
Even more people think the part under where it shows you what the Kroger card took off is it getting scanned twice and this is even harder to explain apperently.
Customers honestly just want to be right about everything, even when they know you are right about something, a lot of them will never admit it and keep on pushing.It drives me nuts.
