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Post Info TOPIC: Have you ever had a medical emergency in your store?
Anonymous

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Have you ever had a medical emergency in your store?
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How was it handled and was it handled differently if it was an employee vs a customer emergency?



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Anonymous

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A employee. Not in store.  The employee called in not feeling well and was planning to go to the hospital.  Store manager talked her out of it, told her to sleep for a hour and call back and see how she was feeling.  She was a old woman and a pleaser, and she went to sleep rather than going to the hospital.  She ended up passing away during that hour.

I don't know if this qualifies, but this has always sat with me, for a very very long time.  Something i wont ever forget.  Manager got promoted less than a year later.



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Anonymous

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Yeah, my dad, the site mod here, once got a whole box of Kotexes jammed up his butt. It was pretty embarassing, The ambulance guys had to come into the bathroom where he was stuck in, but even they couldn't get the Kotexes out, so they had to take him out on a stretcher with, yknow, like a throw rug over it so no one could see. Sometimes I wish he wasn't my dad cry



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Anonymous

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Anonymous wrote:

Yeah, my dad, the site mod here, once got a whole box of Kotexes jammed up his butt. It was pretty embarassing, The ambulance guys had to come into the bathroom where he was stuck in, but even they couldn't get the Kotexes out, so they had to take him out on a stretcher with, yknow, like a throw rug over it so no one could see. Sometimes I wish he wasn't my dad cry


 LOL! I feel for you.



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Anonymous wrote:

A employee. Not in store.  The employee called in not feeling well and was planning to go to the hospital.  Store manager talked her out of it, told her to sleep for a hour and call back and see how she was feeling.  She was a old woman and a pleaser, and she went to sleep rather than going to the hospital.  She ended up passing away during that hour.

I don't know if this qualifies, but this has always sat with me, for a very very long time.  Something i wont ever forget.  Manager got promoted less than a year later.


 Omg :( What division was this in?



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Anonymous

Date:
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Anonymous wrote:

A employee. Not in store.  The employee called in not feeling well and was planning to go to the hospital.  Store manager talked her out of it, told her to sleep for a hour and call back and see how she was feeling.  She was a old woman and a pleaser, and she went to sleep rather than going to the hospital.  She ended up passing away during that hour.

I don't know if this qualifies, but this has always sat with me, for a very very long time.  Something i wont ever forget.  Manager got promoted less than a year later.


 the family shouldve sued his a$$



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Anonymous

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a really old lady fell down in produce and seemed like she hit her head, she was kind of babbling i think, happened back when i worked in clicklist

the pharmacy manager (pharmacist) rushed over there and checked her blood pressure and stayed with her and talked to her till paramedics or whatever arrived

i was maybe slightly annoyed that i couldnt get to the produce since i was picking



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Anonymous

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One time someone had raised the window of the deli display case and accidentally hit an old guy on the head with it when she was shutting it. I wouldn't say it was a medical emergency because she didn't hit him hard, but he started screaming and rambling for nearly 15 minutes, saying things like "if I was a woman I would sue!" Eventually he walked away and that was the end of that. He didn't even get a manager.



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Anonymous

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 I was new at work. An elderly woman collapsed and fell on the floor, unconscious. A customer in scrubs (nurse, I assume) called me over to tell me, and I was like, "What do you want me to do?" Thinking, i'm no doctor, wtf? So I asked if she wanted me to call 911. She said yeah, so I did. 911 had me online for 5 minutes asking me all kinds of questions about the lady and her state. When they finaly hung up, I went and told my co-worker. He freaked the **** out and said, "Quick, do something!" I said I did. I called 911. But I also said weren't we supposed to tell a manager, I can't remember exactly what they said I am supposed to do. He said yeah, you're not supposed to call 911 you're supposed to tell a manager so he "ran" to the office instead of paging them... as he ran away, the paramedics were entering with a stretcher.

 

 The manager berated me slightly, but she at least gave me it in a compliment sandwich. Said next time I should call management and not 911. I will... when they become certified paramedics. Calling her instead of 911 could have got that women killed or mentally retarded. I did the right thing, mostly. I wondered why tf they asked me to call 911?... So, next time i'll just tell a customer to call 911 and i'll page management.

 

Never heard of the lady was OK. I assume so.



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Anonymous

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I guess I forgot to mention, she was having a seizure.

 

 I was new at work. An elderly woman had a seizure and collapsed and fell on the floor, unconscious



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If 911 is needed you call them WITHOUT delay and WITHOUT management approval. EVEN IF policy states otherwise. Life or death situations override company policy no matter what.

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How about NO?!?

 

Anonymous

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mega-kitteh wrote:

If 911 is needed you call them WITHOUT delay and WITHOUT management approval. EVEN IF policy states otherwise. Life or death situations override company policy no matter what.


 this.  Why could the store policy or manager have possibly not wanted to get someone immediate medical attention?  So she can die like the person in OP's story?  



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I'm guessing so they won't have to pay the ambulance fees if the person needing it cannot pay. The bill will fall onto kroger. But kroger can afford it. If they can afford funky new programs they can afford an ambulance for one who needs it.

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How about NO?!?

 

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