I work as a checker and today a customer/kroger employee came to the checkstand with $30.00 amount of product. He uses his kroger card and I ring him up, he gives me an 'employee appreciation coupon' that says $25.00 off that amount or more. So in short $5.00 final total for $30.00 or more. He then says he found the card on the floor in our store and used it after he paid for his stuff. I called my manager after he left. Manager was none to happy but being as there was no proof that he picked it up, there isnt too much we can do. My manager wants to nail him via his Kroger card, but I highly doubt anything can be done.
I have only seen a $5 'employee appreciation coupon' . A manager should know who they gave a $25 one to.
I do not keep any money I find around the store because I know people are fired for doing so. I turn it in to Customer service and let them figure it out.
I have chased customers around the store at 630 in the morning to return a $10 that appeared on the floor as soon as they walked by.
Once, while conditioning cake mixes, I found a note with a $5 in it. The note said," It's your lucky day. Here is $5 for you." Forget it, I didn't take any chances
of it being a plant from a store manager. The older stores do have cameras, just not as high quality as the newer stores.
Agreed. With coupons of that high amount, it should have:
1. Had a line drawn through the scan bar to prevent reuse.
2. Torn into two or more pieces and tossed out.
3. Put inside the till or given to Customer Service.
There is nothing you can do now. Tracking his number will do nothing. All that will show on his purchase history is that he used that card.
But I agree. They should link the reward card earned to the employee's Kroger card. If it's not linked then they will NOT use the card.
Agreed. With coupons of that high amount, it should have:
1. Had a line drawn through the scan bar to prevent reuse. 2. Torn into two or more pieces and tossed out. 3. Put inside the till or given to Customer Service.
There is nothing you can do now. Tracking his number will do nothing. All that will show on his purchase history is that he used that card.
But I agree. They should link the reward card earned to the employee's Kroger card. If it's not linked then they will NOT use the card.
How is this theft? Say if a regular customer found a coupon like that or similar, and they used it, it would be ok. But if an employee does the same thing, they are permanently suspended ( to prevent unemployment) indefinately until its resolved.
This wouldn't be considered theft or fraud and realistically nothing can be done about it. That said, no one would have their job at risk over someone finding a card, money, or coupon on the ground. I agree that it would be really irritating and you would want to do something about it, but you can't. Even if you could get their Card number and track the person down, you wouldn't have any significant claim or evidence of wrongdoing. If you had reason to believe the coupon/ card was fraudulent or counterfeit, then you might have a case; but finding anything valuable on the ground can't be considered a crime since there is no way to 1 - prove they did not obtain it legally or that it was not intended for them, and 2 - find the original owner of the item without the likelihood of multiple people claiming ownership. Example: If a person said they found $100 cash/ gift card on the ground, used it, and told you that happened, what could you do? You can't say it's not theirs and take the money from them, and even if you could you would have no way of returning $100 to someone without having overwhelming counter-claims. Moreover, trying to take it a step further (say pressing charges or trying to ban the person) would result in loss of sales, or legal fees which would cost far more than the $25 and would therefore not be worth anyone's time/ money.
In short, I know it's frustrating, but just like theft in Kings, you may as well just let it go because there is nothing you can do about it.
