Uscan is easier. You just monitor 3-4 checkstands (at least at my store) and the 'help needed' button only goes off if needed. Yes, we do have "that one" who expects us to scan items for them but that's rare. And once in a while you'll have to diffuse a situation with two customers because one customer tells another nosy one to mind his own business and he don't like that. I have an interesting story on that one. ..
And once in a while you'll have to diffuse a situation with two customers because one customer tells another nosy one to mind his own business and he don't like that. I have an interesting story on that one. ..
I was working U-Scan when a customer asked for help. As I was helping them figure it out (older customer who wasn't into new technology) the customer behind him started in on the poor elder staring he needs to "get a move on. Elder customer didnt like that. At all. He proceeded to cuss the guy out and then told him "that he is a festering pile of alien **** left here at the beginning of time and that he will miss The Rapture and have to spend 10 thousand years wallowing in monkey semon until he learns his lesson. I tried to diffuse the situation until the elder turned on me yelling that I had a big fat penis with tiny rubber balls. He paid for his items and left still spouting random nonsense about aliens, penises, monkey semon, and tiny rubber balls. I looked at the customer behind him and he looked back at me and we said nothing. I think it shocked the hell out of both of us that he said that. Elder came back a few hours later to tell my manager he was going to kick my ass for not defending him and supporting him in his rant.
I was working U-Scan when a customer asked for help. As I was helping them figure it out (older customer who wasn't into new technology) the customer behind him started in on the poor elder staring he needs to "get a move on. Elder customer didnt like that. At all. He proceeded to cuss the guy out and then told him "that he is a festering pile of alien **** left here at the beginning of time and that he will miss The Rapture and have to spend 10 thousand years wallowing in monkey semon until he learns his lesson. I tried to diffuse the situation until the elder turned on me yelling that I had a big fat penis with tiny rubber balls. He paid for his items and left still spouting random nonsense about aliens, penises, monkey semon, and tiny rubber balls. I looked at the customer behind him and he looked back at me and we said nothing. I think it shocked the hell out of both of us that he said that. Elder came back a few hours later to tell my manager he was going to kick my ass for not defending him and supporting him in his rant.
Oh dear... He sounds like he might be crazy or at least very paranoid or have some sort of mental illness... Im lucky Ive never had anyone that crazy but Im expecting to eventually.
The worst Uscan customer Ive had yet was a grouchy woman who seemingly didnt like that I didnt just do everything for her and instead just told her which buttons she was supposed to push but I feel the need to teach people new to UScan what they should do so they can handle it themselves the next time. Them doing it will sink in way more than if Im pushing the buttons on the screen. It seems awful people generally avoid UScan and hassle the cashiers at regular registers because hassling a machine doesnt work.
That's true. We had one guy just today complain about Uscan because he felt it was insinuating that customers were lazy because they have to unload the carts and ring up their own groceries. Uh...yes and no. Uscan teaches customers to be more self efficient in the grocery store and also it ensures they don't have to wait in long lines in a regular checkstand.
You must work at a store where the customers didn't become total ass holes because they can't handle something built for six graders. Yes I like it more. I take it every minute I can.
Self check is light duty.
You can pace around the self check area. I limit my self to no further than three isles away. Even then I think that's further away than they want you to be.
I like I can tell customers sorry I can't escort you to an item. I have to baby sit the machines.
I like that customers do my job though self check does create a larger theft rate. It's hard to catch it all.
You don't have to listen to the snidy fu..ck you comments customers nip at the cashier/bager because they're being a dick.
-- Edited by mFlight on Saturday 16th of March 2019 11:43:54 PM
