So here's where my store is at. I'm the bakery manager. Last night was my closing night.
A few months ago, i learned how to pick for Clicklist. I'm not even sure why I learned it, I just had an interest in it because the Clicklist supervisor role was open at the time. I ended up not applying because someone else i knew was applying and i knew she was going to get the job over me. I'm also good friends with a supervisor in another store, but anyway, I learned how to pick and stage orders.
Now this means anytime Clicklist is in a bind, they'll ask me to help. Again, I am the bakery manager.
So last night, I was closing, and one of our comanagers asks me to go to Clicklist for like an hour. I have my own job to do, but what he says goes right? So I went over to Clicklist and I ended up staying there from 4pm-7pm. Keep in mind the supervisor was off (was never called either) and the lead left at 3:30 knowing full well they were going to have late orders. Luckily one of the deli girls was able to come over to the bakery and did most of what i was going to do anyway.
I was able to get an hour overtime out of it, so I didn't leave until 10 last night. But how crazy is it that i'm supposed to work 2 completely different departments in one night? This is the same store that constantly pulls a deli clerk to run register though too.
I know all stores are understaffed but do things this odd happen everywhere?
Possibly unrelated but i heard a rumor that the supervisor has until July to decide if she wants to keep the job, and if not she can go back to her old position in the store. Are they preparing me to take it if she steps down?? I mean they knew i was at least interested in the job.
-- Edited by 4hourrush on Tuesday 2nd of April 2019 07:25:03 PM
Sounds like a situation that could have and really should have been avoided, assuming people communicate with one another and management cares. E-Commerce Supervisors are on salary, so no effort being made to call the supervisor in is strange. The lead should have been doing a better job monitoring the number of orders and informed management at an earlier time that the department was falling behind. Doesn't really sound like it's a department that is run very well.
One person from deli, dairy, apparel and nutrition was pulled to help pick in ClickList this past Sunday, plus two co-managers, so it's not just your store. Kroger is just cutting hours, as usual. I hear it from the other departments at my store. Numbers are more or less the same but somehow fewer hours are suddenly "available".
This company is a mess and it's only getting worse. Meanwhile corporate continues to waste time, energy and money on pointless, useless initiatives like Uplift and Feed the Human Spirit.
Two things: First, if you have no real interest in applying different skills, don't learn them. That comes off smart ass, but I'm being serious.
Second, anyone in retail thinking they're going to continue doing the same routines in the same areas they always have is deluding themselves. Even before I left that game three years ago things were already changing from 'work smarter not harder' and 'do more with less' to 'do everything with nothing---right now OR ELSE!!'
Third, if you really are interested in that other position don't come off to your supers with the same wishy-washy attitude you seem to exude here. They'll have no sense of integrity in you and will likely go to someone else.
Sure. One thing about dead end retail hell is that for many employees, it's not a real job and this leads to all kinds of attendance issues. The other part is that Kroger is completely terrible at scheduling. Someone has to fill in (if they can find a sucker).
I'm a cashier and occasionally I have to pull loads (we have gaps between grocery leaving and night crew arriving due to bad scheduling), fill in for grocery, help produce, etc. Our front end manager (a woman in her 50's or 60's) ruined her shoulder trying to pull the load and had to get surgery.
You are in a difficult position.
Our store is more likely to hire some rando off the street or transfer someone in rather than promote someone at the store. And if you are a good bakery manager, they won't let you switch (unless you have a connection) because you will be too difficult to replace.
If they were preparing you for the position, maybe they'd let you know?
It's more likely they are just taking advantage of you. My store likes to have produce cashier for hours to the point where they get written up for having their department trashed, and then write them up when they stop coming up to cashier. Or, there were a few times where they kept calling up the only deli or meat employee. I think the union might have gotten involved there since they don't cashier anymore.
Helping clicklist is a Machiavellian dilemma. If you run your department well, they won't let you leave it. Running it poorly results in all kinds of other problems. Helping clicklist might ingratiate management towards you. But not helping as much can also cause problems for the clicklist manager. It sounds like your clicklist department is having problems, so she might leave or get shuffled away anyways. You don't want to get caught sabotaging her, but it would be great if she left. But only if you can get the spot.
It's in comanagement's interest for them to be oblivious and forgetful. At any rate, make sure they actually know you are interested.
Same at our store. They are sending people from other departments to help with Clicklist. Co managers too.
A store manager mentioned that District Managers are demanding that Clicklist meet expectations/numbers or heads are going to roll...
What expectations/numbers must be met?
Is this in reference to how many customers use Clicklist?
Because no-one has control over how many customers use Clicklist.
Customers choose where how they want to shop for their groceries.
We all have a choice.
The OSAT score for Clicklist.
Clicklist is supposed to be filling so many cases per order per hour. The customer is supposed to get the products they ordered. The order is supposed to be rung up correctly and on time as promised. The customers are supposed to be very satisfied. Etc.
The way Kroger moves employees around from department to department reminds me of that old variety show act with the spinning plates on the sticks. As soon as the guy got the last plate spinning, the first one would start to wobble and fall. Eventually they would all fall and crash to the floor.
Same at our store. They are sending people from other departments to help with Clicklist. Co managers too.
A store manager mentioned that District Managers are demanding that Clicklist meet expectations/numbers or heads are going to roll...
What expectations/numbers must be met?
Is this in reference to how many customers use Clicklist?
Because no-one has control over how many customers use Clicklist.
Customers choose where how they want to shop for their groceries.
We all have a choice.
Corporate is pushing 95% pick accuracy for ClickList. Hard. Every day. Pick accuracy is calculated based on the number of items a selector picks, the number of items a selector substitutes and the number of items a selector out of stocks. So, the more items subbed or out of stocked, the lower the selector's pick accuracy will be. Every selector is supposed to be at 95% accuracy every day, although the pick accuracy for all selectors for the day is averaged together too, so if the department as a whole is 95% or better, then management takes less heat.
Problem is, warehouse scratches. If the warehouse doesn't send us the stuff, we can't fulfill customers' orders 100%.
Problem is, mega event, extreme couponers and other promotions. Shelves get cleaned out. So again, we can't fulfill customers orders 100%.
Problem is, most stores either have selectors start picking at 4:00AM or 5:00AM. Milk trucks might not yet be there. Pallets of product (like produce, dairy, deli, but MAINLY meat market) are still in coolers, not yet worked because people aren't yet SCHEDULED to be there working them. So once more, we can't fulfill customers orders 100%.
95% accuracy or better is HARD. If corporate expects the MAJORITY of ClickList customers to get EVERY item they order, corporate MUST have meat market, produce, deli, dairy, etc... schedule people overnight like overnight grocery so shelves are full or near full by 5:00AM.
It's fine to expect selectors to go into coolers/the back room to look for stuff... time permitting (hard when you have some hours where 10+ customers are picking up), BUT don't expect selectors to BREAK DOWN entire pallets to find something. That requires time ClickList does NOT have, especially when selectors are NOT as familiar with the types of boxes that products come in, some of which can be vaguely marked. Plus, departments do NOT appreciate coolers/back rooms potentially getting messed up because of selectors DIGGING for stuff.
Corporate has expectations and that's fine. Make it so that we have the ABILITY to meet these expectations.
So here's where my store is at. I'm the bakery manager. Last night was my closing night.
A few months ago, i learned how to pick for Clicklist. I'm not even sure why I learned it, I just had an interest in it because the Clicklist supervisor role was open at the time. I ended up not applying because someone else i knew was applying and i knew she was going to get the job over me. I'm also good friends with a supervisor in another store, but anyway, I learned how to pick and stage orders.
Now this means anytime Clicklist is in a bind, they'll ask me to help. Again, I am the bakery manager.
So last night, I was closing, and one of our comanagers asks me to go to Clicklist for like an hour. I have my own job to do, but what he says goes right? So I went over to Clicklist and I ended up staying there from 4pm-7pm. Keep in mind the supervisor was off (was never called either) and the lead left at 3:30 knowing full well they were going to have late orders. Luckily one of the deli girls was able to come over to the bakery and did most of what i was going to do anyway.
I was able to get an hour overtime out of it, so I didn't leave until 10 last night. But how crazy is it that i'm supposed to work 2 completely different departments in one night? This is the same store that constantly pulls a deli clerk to run register though too.
I know all stores are understaffed but do things this odd happen everywhere?
Possibly unrelated but i heard a rumor that the supervisor has until July to decide if she wants to keep the job, and if not she can go back to her old position in the store. Are they preparing me to take it if she steps down?? I mean they knew i was at least interested in the job.
-- Edited by 4hourrush on Tuesday 2nd of April 2019 07:25:03 PM
Why are you crying about it? Youre the dick licker that chose to do it. Its YOUR fault.
They have a new system in produce the manager or asst produce manager will scan all the holes on the tables and it will print out from a printer to the backroom it will generate a list of what is a hole or running low and someone from the back will load a cart with whatever needs to be filled
Two things: First, if you have no real interest in applying different skills, don't learn them. That comes off smart ass, but I'm being serious.
Second, anyone in retail thinking they're going to continue doing the same routines in the same areas they always have is deluding themselves. Even before I left that game three years ago things were already changing from 'work smarter not harder' and 'do more with less' to 'do everything with nothing---right now OR ELSE!!'
Third, if you really are interested in that other position don't come off to your supers with the same wishy-washy attitude you seem to exude here. They'll have no sense of integrity in you and will likely go to someone else.
You're probably trying to troll me, but in case you aren't...you're right, I am wishy-washy about it. I showed interest, then backed out because I was too afraid to apply, i figured i didn't have a chance at it against the lady who they ended up giving it to. They promoted her from within the store because my store has a bit of a bad reputation in our district right now and i don't think anyone else applied.
I kind of regret but the truth is, i'm not sure what i want to do. I don't want to leave the company yet i'm also getting tired of the same monotony day after day. So basically, I am being wishy washy. There are several people who know i have curiosity in the department though so it is in my best interest to learn what i can now i think.
They have a new system in produce the manager or asst produce manager will scan all the holes on the tables and it will print out from a printer to the backroom it will generate a list of what is a hole or running low and someone from the back will load a cart with whatever needs to be filled
Exactly who is that "someone"?
This sounds much better on paper than in reality. In reality, digging though pallets of cases/boxes that have not been completely broken down yet in the produce cooler, trying to find the salads (for the salad wall) that need to be filled/replenished, and searching through pallets and/or U-boats (green carts) can be much more difficult than you realize.
My pet peeve is the abysmal way that the salads are labeled on the boxes......often the type of product or salad mix is clearly labeled on only ONE side out of four! The other three sides of the box are BLANK BROWN CARDBOARD! Or a generic brand name that doesn't identify the exact salad mix. Ridiculous!!! It makes finding things so frustrating and time-consuming.
And when a huge order is being broken down, it is sometimes the case that digging through to the bottom of a pallet (piled with boxes and/or RPCs halfway to the ceiling) can take from 5 to 20 minutes, and I mean to JUST TO FIND ONE SINGLE ITEM!!
And when a huge order is being broken down, it is sometimes the case that digging through to the bottom of a pallet (piled with boxes and/or RPCs halfway to the ceiling) can take from 5 to 20 minutes, and I mean to JUST TO FIND ONE SINGLE ITEM!!
lol .
Yup, I am overnight grocery(center store). Clicklist selector asked me at 5am about oos cheese. I foolishly scanned tag and saw boh 0 and 1 on order. The truck had already been delivered but dairy doesn't start until 6am. I foolishly go into the cooler. Finding not the normal 5 pallets, but there were 10 pallets to choose from! I know cheese is normally together and found that pallet. At that point, I had my own job to do and didn't have time to move 4 pallets and then move 100 cases to find one certain package of cheese. I told him to come back at 6. The Dairy stockers could find it a lot quicker than I can if the warehouse actually sent the right product.
So here's where my store is at. I'm the bakery manager. Last night was my closing night.
A few months ago, i learned how to pick for Clicklist. I'm not even sure why I learned it, I just had an interest in it because the Clicklist supervisor role was open at the time. I ended up not applying because someone else i knew was applying and i knew she was going to get the job over me. I'm also good friends with a supervisor in another store, but anyway, I learned how to pick and stage orders.
Now this means anytime Clicklist is in a bind, they'll ask me to help. Again, I am the bakery manager.
So last night, I was closing, and one of our comanagers asks me to go to Clicklist for like an hour. I have my own job to do, but what he says goes right? So I went over to Clicklist and I ended up staying there from 4pm-7pm. Keep in mind the supervisor was off (was never called either) and the lead left at 3:30 knowing full well they were going to have late orders. Luckily one of the deli girls was able to come over to the bakery and did most of what i was going to do anyway.
I was able to get an hour overtime out of it, so I didn't leave until 10 last night. But how crazy is it that i'm supposed to work 2 completely different departments in one night? This is the same store that constantly pulls a deli clerk to run register though too.
I know all stores are understaffed but do things this odd happen everywhere?
Possibly unrelated but i heard a rumor that the supervisor has until July to decide if she wants to keep the job, and if not she can go back to her old position in the store. Are they preparing me to take it if she steps down?? I mean they knew i was at least interested in the job.
-- Edited by 4hourrush on Tuesday 2nd of April 2019 07:25:03 PM
Same at our store. They are sending people from other departments to help with Clicklist. Co managers too.
A store manager mentioned that District Managers are demanding that Clicklist meet expectations/numbers or heads are going to roll...
What expectations/numbers must be met?
Is this in reference to how many customers use Clicklist?
Because no-one has control over how many customers use Clicklist.
Customers choose where how they want to shop for their groceries.
We all have a choice.
Corporate is pushing 95% pick accuracy for ClickList. Hard. Every day. Pick accuracy is calculated based on the number of items a selector picks, the number of items a selector substitutes and the number of items a selector out of stocks. So, the more items subbed or out of stocked, the lower the selector's pick accuracy will be. Every selector is supposed to be at 95% accuracy every day, although the pick accuracy for all selectors for the day is averaged together too, so if the department as a whole is 95% or better, then management takes less heat.
Problem is, warehouse scratches. If the warehouse doesn't send us the stuff, we can't fulfill customers' orders 100%.
Problem is, mega event, extreme couponers and other promotions. Shelves get cleaned out. So again, we can't fulfill customers orders 100%.
Problem is, most stores either have selectors start picking at 4:00AM or 5:00AM. Milk trucks might not yet be there. Pallets of product (like produce, dairy, deli, but MAINLY meat market) are still in coolers, not yet worked because people aren't yet SCHEDULED to be there working them. So once more, we can't fulfill customers orders 100%.
95% accuracy or better is HARD. If corporate expects the MAJORITY of ClickList customers to get EVERY item they order, corporate MUST have meat market, produce, deli, dairy, etc... schedule people overnight like overnight grocery so shelves are full or near full by 5:00AM.
It's fine to expect selectors to go into coolers/the back room to look for stuff... time permitting (hard when you have some hours where 10+ customers are picking up), BUT don't expect selectors to BREAK DOWN entire pallets to find something. That requires time ClickList does NOT have, especially when selectors are NOT as familiar with the types of boxes that products come in, some of which can be vaguely marked. Plus, departments do NOT appreciate coolers/back rooms potentially getting messed up because of selectors DIGGING for stuff.
Corporate has expectations and that's fine. Make it so that we have the ABILITY to meet these expectations.
Everything the last poster described is the daily nightmare I endured in my last couple years in retail. It was the most gruelling, gut-in-knots, no win situation of endless demands by managers who wouldn't listen to any logic you tried to bring, no matter how insane their expectations. 'I don't want to hear excuses! Get it done or get replaced!!' were seriously the words we would regularly hear.
The opposite is never true though. I work in the deli, whenever they want help in starbucks or cheese shop, chicken shop (which is separate) or anywhere else, they pull people out of the deli and bakery to go help. A lot of times I either end up alone after they took everyone else or I was scheduled alone to begin with. They've never once offered to pull someone out of another department that knows how to do deli to help. One time they wanted me to close alone on a Sunday which.. if you've ever seen how busy it gets on Sunday in our deli, would have been hell. The only reason they got me someone else to help that day was because I told them I'd walk out the door and leave the deli empty if they didn't. After that I also changed my availability to remove closings and Sundays. If no one else is willing to work them why should I be stuck working them? It was a good decision.
So here's where my store is at. I'm the bakery manager. Last night was my closing night.
A few months ago, i learned how to pick for Clicklist. I'm not even sure why I learned it, I just had an interest in it because the Clicklist supervisor role was open at the time. I ended up not applying because someone else i knew was applying and i knew she was going to get the job over me. I'm also good friends with a supervisor in another store, but anyway, I learned how to pick and stage orders.
Now this means anytime Clicklist is in a bind, they'll ask me to help. Again, I am the bakery manager.
So last night, I was closing, and one of our comanagers asks me to go to Clicklist for like an hour. I have my own job to do, but what he says goes right? So I went over to Clicklist and I ended up staying there from 4pm-7pm. Keep in mind the supervisor was off (was never called either) and the lead left at 3:30 knowing full well they were going to have late orders. Luckily one of the deli girls was able to come over to the bakery and did most of what i was going to do anyway.
I was able to get an hour overtime out of it, so I didn't leave until 10 last night. But how crazy is it that i'm supposed to work 2 completely different departments in one night? This is the same store that constantly pulls a deli clerk to run register though too.
I know all stores are understaffed but do things this odd happen everywhere?
Possibly unrelated but i heard a rumor that the supervisor has until July to decide if she wants to keep the job, and if not she can go back to her old position in the store. Are they preparing me to take it if she steps down?? I mean they knew i was at least interested in the job.
-- Edited by 4hourrush on Tuesday 2nd of April 2019 07:25:03 PM
If you were interested in the job then whats the problem?? a whole hour overtime?! thats like what 11.00 WOW! time to buy that ferrari you been eyeing. You probably didn't get it cause youre lazy
Two things: First, if you have no real interest in applying different skills, don't learn them. That comes off smart ass, but I'm being serious.
Second, anyone in retail thinking they're going to continue doing the same routines in the same areas they always have is deluding themselves. Even before I left that game three years ago things were already changing from 'work smarter not harder' and 'do more with less' to 'do everything with nothing---right now OR ELSE!!'
Third, if you really are interested in that other position don't come off to your supers with the same wishy-washy attitude you seem to exude here. They'll have no sense of integrity in you and will likely go to someone else.
OP is just another kroger idiot who thinks their some one special but it's delusional AT BEST
