When I was hired we had about 22 people-it wasn't unusual to have 3 or 4 people closing at 11PM. Is your front end (utility/baggers) as short staffed as we are? But it seems we are getting the blame for it but you can't put a ball and chain on someone and force them to stay. As a result schedule requests are being ignored, and it's causing issues for some people who have medical appointments or other family business during the day
We have several trained cashiers but only about 7 that want to cashier full time. We have 6 courtesy clerks but only one that wants to work. They only schedule two cashiers except during prime times. I've given up working Sat because it's only self check until 9/10 or 11 am then you get another and they release one of the two for break/lunch. Customers get pissy when it's self check only or there's one cashier running an express lane. Specifically why I won't run the express lane. I got tired of hearing nasty comments about having to wait 10 damn seconds in line. We have courtesy clerks but we don't know where they hell the one or two go to half the time. We know one of them is playing on their phone.
-- Edited by mFlight on Wednesday 15th of May 2019 12:04:47 PM
We have several trained cashiers but only about 7 that want to cashier full time. We have 6 courtesy clerks but only one that wants to work. They only schedule two cashiers except during prime times. I've given up working Sat because it's only self check until 9/10 or 11 am then you get another and they release one of the two for break/lunch. Customers get pissy when it's self check only or there's one cashier running an express lane. Specifically why I won't run the express lane. I got tired of hearing nasty comments about having to wait 10 damn seconds in line. We have courtesy clerks but we don't know where they hell the one or two go to half the time. We know one of them is playing on their phone.
-- Edited by mFlight on Wednesday 15th of May 2019 12:04:47 PM
I'm guessing this is precisely why Kroger dropped its "Customer 1st" campaign. Not even Kroger can keep on pretending that the company values its customers' business and time.
I ditched the front end a couple of years back because I got fed up with how few people they would schedule (while back then, still pushing QueVision and 1+1 lane compliance - which is something else Kroger obviously decided to give up on rather than properly staff to meet goals) and have not regretted the decision for a second.
If Kroger could get away with just flat out admitting that the company wants the majority of its shoppers to use ClickList Pick-Up/Instacart Home Delivery without the PR nightmare that would be sure to follow, the company definitely would. Kroger would LOVE it if the majority of customers would do this because then the company could REALLY slash department hours across the board.
We have several trained cashiers but only about 7 that want to cashier full time. We have 6 courtesy clerks but only one that wants to work. They only schedule two cashiers except during prime times. I've given up working Sat because it's only self check until 9/10 or 11 am then you get another and they release one of the two for break/lunch. Customers get pissy when it's self check only or there's one cashier running an express lane. Specifically why I won't run the express lane. I got tired of hearing nasty comments about having to wait 10 damn seconds in line. We have courtesy clerks but we don't know where they hell the one or two go to half the time. We know one of them is playing on their phone.
-- Edited by mFlight on Wednesday 15th of May 2019 12:04:47 PM
I'm guessing this is precisely why Kroger dropped its "Customer 1st" campaign. Not even Kroger can keep on pretending that the company values its customers' business and time.
I ditched the front end a couple of years back because I got fed up with how few people they would schedule (while back then, still pushing QueVision and 1+1 lane compliance - which is something else Kroger obviously decided to give up on rather than properly staff to meet goals) and have not regretted the decision for a second.
If Kroger could get away with just flat out admitting that the company wants the majority of its shoppers to use ClickList Pick-Up/Instacart Home Delivery without the PR nightmare that would be sure to follow, the company definitely would. Kroger would LOVE it if the majority of customers would do this because then the company could REALLY slash department hours across the board.
Did Kroger really "DROP" the Customer First campaign, or have they just decided not to concentrate on the slogan as much as they used to? Come to think of it, I never hear much about that slogan any more at my store.
Now that we have our blue aprons and can wear any shirts we wish (within reason, including older Kroger shirts in good condition) I wear my old dark navy polos with the "CUSTOMER 1ST" logo on the sleeve! They were classy and I actually like them!
Officially? I'm honestly not sure. If they haven't, it's certainly no longer at the forefront of the business model. It's not present on the aprons. It's not visible on any in-store posters or paperwork in the upstairs office/breakroom/etc... They don't even push the "Three As" or "Make It Right" anymore and that was a part of the "Customer 1st" strategy. That was a big thing just three-four years ago. Of course, this is just what I've personally observed at my store.
