Just curious to know what would get a customer banned from a Kroger store. I only know of one that was banned for causing problems over and over, being very aggressive to employees and such
Customer banned?? In our store that is a word that is unheard of. The ONLY way a customer is banned from our store is if they commit a murder, and that is ONLY because they are behind bars and have no access to our store. (Thankfully no customer has murdered anyone as far as I know) we try and ban but they are back a week later usually in tears apologizing. When we refuse the apology they return later tears of anger in their eyes pulling the race card or some other stupid bs. We cant really do anything because security is "too chickensh*t afraid to use hands on.
For the most part, we don't, no matter how much the customer deserves it.
Understaffing means that management spends the whole day on the register or pulling loads, and struggling to catch up in between. At the AFEM level, "Yeah whatever *key flick*" seems to be the order of the day. If it goes past that, upper management basically bends over backwards for problem customers, sucks up to them, gives them whatever they want, and occasionally showers them with gift cards depending on how loud they complain.
For the most part, our security guards might as well be replaced with cardboard cutouts.There is a very, very small percentage of security guards that take their job seriously. The problem is that complaints from shoplifters carry as much weight as from legitimate customers, so effective guards tend to get transferred out or worse and worthless guards stay forever unless they really screw up.
I've had one single manager who really enjoyed going after shoplifters and problem customers, but I can't really recall any others.
We've had a girl, about in her early 20s, be banned twice. Her personality comes off as a bit spacey, and she was always walking up to people to talk about Christianity. If she ran into someone who already was Christian, she'd start praying with them right there in the aisle. Enough non-Christians got annoyed with her that the store manager "banned" her (whatever that actually means...), and I guess several months later she came back and started it again. I've heard she'd follow employees out to the parking lot, as well.
