Members Login
Username 
 
Password 
    Remember Me  
Post Info TOPIC: Service desk closed
Anonymous

Date:
Service desk closed
Permalink   


Staffing is so short the service desk is closed. What is next?



__________________


Guru

Status: Offline
Posts: 1651
Date:
Permalink   

Its funny, I saw a notice that they are already "Hiring for the Holidays". Hell, every other year they would start hiring for the holidays 1 week before Thanks Giving! If you can't hire and retain people now, its all just a joke. I'm actually surprised they haven't installed bag carousel at all the register to not need bagger anymore. In reality, the whole shopping experience should be revisited. I'm thinking at some point they are going to find out ELMS is an issue and over hire and "Add back" hours previously eliminated. You can hired people, but can't retain people after they find out they are the only cashier for 5 hours.

__________________


Newbie

Status: Offline
Posts: 1
Date:
Permalink   

Are you sure it has something to do with the small team?

__________________


Member

Status: Offline
Posts: 19
Date:
Permalink   

Ours is closed after 5 or so every evening as well, and we have only 2 Starbucks employees, both on vacation, so there is no one to train our new hire. We have had to close the store early a couple times due to having no-one to close the last hour. Our deli and bakery regularly close early, who knows what is next!

__________________
Anonymous

Date:
Permalink   

The service desk is closed at a lot of stores and has been for years. When someone wants service we call someone over there to assist. Generally a manager. This isn't new. Med/Small stores we've never had the service desk fully staffed. Never. Most stores if the cashier can generally grab things from service center for you. Don't be stupid and stair at the registers until someone magically appears. That's not how kroger operates. If we don't know we won't come. 



__________________


Guru

Status: Offline
Posts: 921
Date:
Permalink   

Anonymous wrote:

Staffing is so short the service desk is closed. What is next?


 

That is hard to believe they close all day. 
KrogerBagger wrote:

Ours is closed after 5 or so every evening as well, and we have only 2 Starbucks employees, both on vacation, so there is no one to train our new hire. We have had to close the store early a couple times due to having no-one to close the last hour. Our deli and bakery regularly close early, who knows what is next!


 This sounds more like what they would do. Like McDonalds started closing early.

Anonymous wrote:

The service desk is closed at a lot of stores and has been for years. When someone wants service we call someone over there to assist. Generally a manager. This isn't new. Med/Small stores we've never had the service desk fully staffed. Never. Most stores if the cashier can generally grab things from service center for you. Don't be stupid and stair at the registers until someone magically appears. That's not how kroger operates. If we don't know we won't come. 


 I do not believe that the one at my store opens from 8am until 9pm. Customer service person get's there 7:30 am. Customers start walking up she tells them 8 am and they get mad because she is standing there. But she is usually getting things ready for the day like break times sweep times ETC. That is why half the time the sweep schedule never got posted or was posted after I got off. And this is also a reason Customer is not always right when they say "You are standing there you should help me" 

 



-- Edited by i386 on Tuesday 14th of September 2021 03:35:24 PM

__________________

My YouTube

https://www.youtube.com/channel/UCoThvckHfxfuVPEYvWy8yeA



Guru

Status: Offline
Posts: 1651
Date:
Permalink   

i386 wrote:
Anonymous wrote:

Staffing is so short the service desk is closed. What is next?


 

That is hard to believe they close all day. 
KrogerBagger wrote:

Ours is closed after 5 or so every evening as well, and we have only 2 Starbucks employees, both on vacation, so there is no one to train our new hire. We have had to close the store early a couple times due to having no-one to close the last hour. Our deli and bakery regularly close early, who knows what is next!


 This sounds more like what they would do. Like McDonalds started closing early.

 

Anonymous wrote:

The service desk is closed at a lot of stores and has been for years. When someone wants service we call someone over there to assist. Generally a manager. This isn't new. Med/Small stores we've never had the service desk fully staffed. Never. Most stores if the cashier can generally grab things from service center for you. Don't be stupid and stair at the registers until someone magically appears. That's not how kroger operates. If we don't know we won't come. 


 I do not believe that the one at my store opens from 8am until 9pm. Customer service person get's there 7:30 am. Customers start walking up she tells them 8 am and they get mad because she is standing there. But she is usually getting things ready for the day like break times sweep times ETC. That is why half the time the sweep schedule never got posted or was posted after I got off. And this is also a reason Customer is not always right when they say "You are standing there you should help me" 

 



-- Edited by i386 on Tuesday 14th of September 2021 03:35:24 PM


 I have never understood why they haven't automated the cart, sweep and any other schedule the FE or other department make for daily tasks.  In reality, I would believe it would be a simple process, and could utilize eScheduler.  I always love how they want to take on the big things to "automate" or redesign, but don't think about the smaller low laying fruit that is the most unimportant, but necessary.   



__________________


Guru

Status: Offline
Posts: 921
Date:
Permalink   

EUID_Unknown wrote:
 I have never understood why they haven't automated the cart, sweep and any other schedule the FE or other department make for daily tasks.  In reality, I would believe it would be a simple process, and could utilize eScheduler.  I always love how they want to take on the big things to "automate" or redesign, but don't think about the smaller low laying fruit that is the most unimportant, but necessary.   

Do you mean make the departments like Meat, Produce, Bakery, ETC do the sweeps? I think that would be a disaster. We had 2 wide dust brooms one for the front one for the back. If Departments did the sweep the Brooms would never be taken back to the proper place and would end up broke all the time or whatever. It's like a department like Dairy they never even emptied the mop bucket when they mopped up milk. They would just bring the mop bucket to the back filled with milk. Or sometimes I seen them leave it up front in the hallway going to the restroom. Couesty Clerks need to do lot and sweep they are more of them. Utility Clerks can sweep and do whatever else goof off hide in restroom play fortnight etc.

 



__________________

My YouTube

https://www.youtube.com/channel/UCoThvckHfxfuVPEYvWy8yeA



Guru

Status: Offline
Posts: 1651
Date:
Permalink   

i386 wrote:
EUID_Unknown wrote:
 I have never understood why they haven't automated the cart, sweep and any other schedule the FE or other department make for daily tasks.  In reality, I would believe it would be a simple process, and could utilize eScheduler.  I always love how they want to take on the big things to "automate" or redesign, but don't think about the smaller low laying fruit that is the most unimportant, but necessary.   

Do you mean make the departments like Meat, Produce, Bakery, ETC do the sweeps? I think that would be a disaster. We had 2 wide dust brooms one for the front one for the back. If Departments did the sweep the Brooms would never be taken back to the proper place and would end up broke all the time or whatever. It's like a department like Dairy they never even emptied the mop bucket when they mopped up milk. They would just bring the mop bucket to the back filled with milk. Or sometimes I seen them leave it up front in the hallway going to the restroom. Couesty Clerks need to do lot and sweep they are more of them. Utility Clerks can sweep and do whatever else goof off hide in restroom play fortnight etc.

 


 Actually, I have never understood why stores don't just have a janitor position.  It would be easier to hire for and allow more accountability....staffed 5a-9p/6a-10p to take are of all the bathroom, trash, floors, outdoor clearing, other random cleaning assignments.  



__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse
Powered by ActiveBoard