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Post Info TOPIC: What is Kroger's policy on working off-the-clock?
Anonymous

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What is Kroger's policy on working off-the-clock?
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I was clocked out for a break and a customer came up to me in the parking lot and wanted a refund from his gas pumping. I work at the fuel center and I was on my break. Supervisor said I should have gone back to give him his refund. Customer was older black man. Do I mention what happened to my store manager?



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Tough question about the fuel center.  Ask your union shop steward.  I would have asked the customer to wait until your break is over.

People get fired for working off the clock.  I knew one lady that came in and worked 15 minutes early for her shift to set up SCO and clock in at her scheduled time.  She was suspended pending termination.

Hard to be out of sight at the fuel center.  I suppose you could have clocked in, did the refund, and then clocked back out to finish your break.



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Anonymous

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Anonymous wrote:

I was clocked out for a break and a customer came up to me in the parking lot and wanted a refund from his gas pumping. I work at the fuel center and I was on my break. Supervisor said I should have gone back to give him his refund. Customer was older black man. Do I mention what happened to my store manager?


Why couldn't the supervisor or whoever was working at the fuel center give the customer a refund? I know technically, since you're being paid for them, that you're still on the clock while on a break but you're also entitled to a full uninterupted break. I always take off my apron and name badge when I go on breaks and lunches. If I'm not wearing a name badge, then I'm not working.

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Anonymous

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From now on tell em you're off the clock, there's nothing you can do, and that they need to go inside and ask for a manager. 

If you hear back from management that you were actually on the clock, tell em what was said above re. your entitled full uninterupted break.

I mean, by their logic you'd never be allowed a break, so long as there's customers demanding your attention. 



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I almost NEVER come off my break. Unless it's a life threatening situation. All others can and will wait. On the rare occurence I am.forced off my break, i just restart it all over again from the beginning. EVEN IF I only have 3 min left. You are entitled to your break. Whatever the customer needs, it can wait. Unless it's a dire emergency.

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How about NO?!?

 

Anonymous

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mega-kitteh wrote:

I almost NEVER come off my break. Unless it's a life threatening situation. All others can and will wait. On the rare occurence I am.forced off my break, i just restart it all over again from the beginning. EVEN IF I only have 3 min left. You are entitled to your break. Whatever the customer needs, it can wait. Unless it's a dire emergency.


 It's a grocery store. 

There are no dire emergencies.



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Anonymous

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mega-kitteh wrote:

I almost NEVER come off my break. Unless it's a life threatening situation. All others can and will wait. On the rare occurence I am.forced off my break, i just restart it all over again from the beginning. EVEN IF I only have 3 min left. You are entitled to your break. Whatever the customer needs, it can wait. Unless it's a dire emergency.


What kind of dire emergency could a customer have that only you could take care of?  



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Anonymous

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Anonymous wrote:
mega-kitteh wrote:

I almost NEVER come off my break. Unless it's a life threatening situation. All others can and will wait. On the rare occurence I am.forced off my break, i just restart it all over again from the beginning. EVEN IF I only have 3 min left. You are entitled to your break. Whatever the customer needs, it can wait. Unless it's a dire emergency.


What kind of dire emergency could a customer have that only you could take care of?  


 Uh-oh watch out, he gonna come back typing ALL in BROKEN up CAPS like THIS! lol



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Anonymous wrote:
Anonymous wrote:
mega-kitteh wrote:

I almost NEVER come off my break. Unless it's a life threatening situation. All others can and will wait. On the rare occurence I am.forced off my break, i just restart it all over again from the beginning. EVEN IF I only have 3 min left. You are entitled to your break. Whatever the customer needs, it can wait. Unless it's a dire emergency.


What kind of dire emergency could a customer have that only you could take care of?  


 Uh-oh watch out, he gonna come back typing ALL in BROKEN up CAPS like THIS! lol


 Uh- oh no I'm not...

Anyway to answer the question, when I was stopped  to help look for a lost child in the store by a distraught parent. We found the child who was hiding in our stock area because he was upset that he couldnt get a candy and wandered off when the parent's back was turned. After thr child was found, (he was ok) I started my break over from the very beginning.



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How about NO?!?

 

Anonymous

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Go to www.dol.gov Then the wage and hour division.  The United States department of Labor says you should not work off the clock.  If you are asked to do so and work of the clock, the Department of Labor can fine your employer

$1500 per person per incident.  File a complains with DOL.  Your employer will not know you are the complainant.



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Anonymous

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mega-kitteh wrote:

I almost NEVER come off my break. Unless it's a life threatening situation. All others can and will wait. On the rare occurence I am.forced off my break, i just restart it all over again from the beginning. EVEN IF I only have 3 min left. You are entitled to your break. Whatever the customer needs, it can wait. Unless it's a dire emergency.


 This is the correct response. Either say no and Go to break or handle it and start the break over. I would add to it by adding a few more extra mins for break



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Anonymous

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I recently viewed a brief internet documentary on the matter.

I hope you find it as informative as I did.



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