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Post Info TOPIC: Verbal altercation between tech & pharmacist - pharmacy department
Anonymous

Date:
Verbal altercation between tech & pharmacist - pharmacy department
Permalink Closed


I work in the pharmacy department as a tech

today a floater pharmacist was working and I was doing data entry

she sent a prescription I entered back for having the wrong doctor. I looked at it and asked her why she sent it back because I thought Id entered it correctly 

she said the doctor who signed it was different from the doctor I chose. I then realized my mistake because the doctor on the typed font on the prescription was different from the one who actually signed it; easily understandable mistake

i tried explaining it to her why I chose the wrong doctor and she took it as if I was arguing with her

I told her not to snap at me and she said stop asking stupid questions - i told her she cant talk to me like that and she said shut up and get over it

she proceeded to call somebody over her to ask if she could send me home 

i continued working for about half an hour and then the other pharmacist (who is a permanent staff member) came and told me she was making me leave. I said Can she do that and he said yes

then she came over because she heard me talking to him and tried to start arguing with me so I raised my hand to block her face from my line of sight telling her I have nothing to say to her

so I cleaned my area and put my belongings up and clocked out (it was extremely busy and we were short staffed btw) 

I called a coworker to chat about it and went to the gym in the same shopping center to get some water then I called my department manager and left a voicemail; he is on vacation

then I called another coworker and she advised me to talk to the lead technician as I wanted to go ahead and make a report against the floater pharmacist 

she told me wait to hear from my department manager and then if not try to get with the district lead technician and she said she didnt think there was anything they could do

then i talked to another coworker and she told me to go back in and talk to store management. They were gone for the day but I went in the office and wrote down a detailed statement of what happened including witnesses

i also requested they pay me for the time it took to be on the phone with manager and lead and also for the time it took to write my statement 

Ill see what happens tomorrow when I talk To store management but anyone know what else I can do?

i didnt deliberately aggravate this person and I understand its busy and people get irritated but I feel like she was totally in the wrong 

because of this I lost out on more than an hour of work



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Anonymous

Date:
Permalink Closed

Anonymous wrote:
i tried explaining it to her why I chose the wrong doctor and she took it as if I was arguing with her

This is where you made your mistake.  From what you've said, there was no reason for you to explain why you typed in the name of the wrong doctor.  If I had been the pharmacist, I would have interpreted your response as trying to make excuses.  You made a mistake.  Just acknowledge it and move on.



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Anonymous

Date:
Permalink Closed

Sure, I made a mistake and just about anyone else working my position would have easily made the same mistake (its uncommon to have a doctors name typed in the corner then signed by a different doctor). Were usually looking for the name of the doctor in print rather than their signature since many of them are illegible. 

i was genuinely asking her why she sent the script back because it looked like Id entered it correctly

i acknowledged my error once I understood but she was thinking I knew the whole time and was just being difficult. Thinking that she was very rude and yes I felt as if I needed to explain how I made the error and that it was a genuine mistake

she clearly escalated it and everyone I talked to who heard what happened agreed she was in the wrong 



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Anonymous

Date:
Permalink Closed

Anonymous wrote:

Sure, I made a mistake and just about anyone else working my position would have easily made the same mistake (its uncommon to have a doctors name typed in the corner then signed by a different doctor). Were usually looking for the name of the doctor in print rather than their signature since many of them are illegible. 

i was genuinely asking her why she sent the script back because it looked like Id entered it correctly

i acknowledged my error once I understood but she was thinking I knew the whole time and was just being difficult. Thinking that she was very rude and yes I felt as if I needed to explain how I made the error and that it was a genuine mistake

she clearly escalated it and everyone I talked to who heard what happened agreed she was in the wrong 


 Stop asking stupid questions 



__________________
Anonymous

Date:
Permalink Closed

Anonymous wrote:

I work in the pharmacy department as a tech

today a floater pharmacist was working and I was doing data entry

she sent a prescription I entered back for having the wrong doctor. I looked at it and asked her why she sent it back because I thought Id entered it correctly 

she said the doctor who signed it was different from the doctor I chose. I then realized my mistake because the doctor on the typed font on the prescription was different from the one who actually signed it; easily understandable mistake

i tried explaining it to her why I chose the wrong doctor and she took it as if I was arguing with her

I told her not to snap at me and she said stop asking stupid questions - i told her she cant talk to me like that and she said shut up and get over it

she proceeded to call somebody over her to ask if she could send me home 

i continued working for about half an hour and then the other pharmacist (who is a permanent staff member) came and told me she was making me leave. I said Can she do that and he said yes

then she came over because she heard me talking to him and tried to start arguing with me so I raised my hand to block her face from my line of sight telling her I have nothing to say to her

so I cleaned my area and put my belongings up and clocked out (it was extremely busy and we were short staffed btw) 

I called a coworker to chat about it and went to the gym in the same shopping center to get some water then I called my department manager and left a voicemail; he is on vacation

then I called another coworker and she advised me to talk to the lead technician as I wanted to go ahead and make a report against the floater pharmacist 

she told me wait to hear from my department manager and then if not try to get with the district lead technician and she said she didnt think there was anything they could do

then i talked to another coworker and she told me to go back in and talk to store management. They were gone for the day but I went in the office and wrote down a detailed statement of what happened including witnesses

i also requested they pay me for the time it took to be on the phone with manager and lead and also for the time it took to write my statement 

Ill see what happens tomorrow when I talk To store management but anyone know what else I can do?

i didnt deliberately aggravate this person and I understand its busy and people get irritated but I feel like she was totally in the wrong 

because of this I lost out on more than an hour of work


 zero mistakes is expected in this pharmacy industry. Asking for another set of eyes is appropriate when needed. 



__________________
Anonymous

Date:
Permalink Closed

Anonymous wrote:
Anonymous wrote:

I work in the pharmacy department as a tech

today a floater pharmacist was working and I was doing data entry

she sent a prescription I entered back for having the wrong doctor. I looked at it and asked her why she sent it back because I thought Id entered it correctly 

she said the doctor who signed it was different from the doctor I chose. I then realized my mistake because the doctor on the typed font on the prescription was different from the one who actually signed it; easily understandable mistake

i tried explaining it to her why I chose the wrong doctor and she took it as if I was arguing with her

I told her not to snap at me and she said stop asking stupid questions - i told her she cant talk to me like that and she said shut up and get over it

she proceeded to call somebody over her to ask if she could send me home 

i continued working for about half an hour and then the other pharmacist (who is a permanent staff member) came and told me she was making me leave. I said Can she do that and he said yes

then she came over because she heard me talking to him and tried to start arguing with me so I raised my hand to block her face from my line of sight telling her I have nothing to say to her

so I cleaned my area and put my belongings up and clocked out (it was extremely busy and we were short staffed btw) 

I called a coworker to chat about it and went to the gym in the same shopping center to get some water then I called my department manager and left a voicemail; he is on vacation

then I called another coworker and she advised me to talk to the lead technician as I wanted to go ahead and make a report against the floater pharmacist 

she told me wait to hear from my department manager and then if not try to get with the district lead technician and she said she didnt think there was anything they could do

then i talked to another coworker and she told me to go back in and talk to store management. They were gone for the day but I went in the office and wrote down a detailed statement of what happened including witnesses

i also requested they pay me for the time it took to be on the phone with manager and lead and also for the time it took to write my statement 

Ill see what happens tomorrow when I talk To store management but anyone know what else I can do?

i didnt deliberately aggravate this person and I understand its busy and people get irritated but I feel like she was totally in the wrong 

because of this I lost out on more than an hour of work


 zero mistakes is expected in this pharmacy industry. Asking for another set of eyes is appropriate when needed. 


Nice to see some one has standards and cares to do their job accordingly. Thank you.



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Guru

Status: Offline
Posts: 1131
Date:
Permalink Closed

Anonymous wrote:

I work in the pharmacy department as a tech

today a floater pharmacist was working and I was doing data entry

she sent a prescription I entered back for having the wrong doctor. I looked at it and asked her why she sent it back because I thought Id entered it correctly 

she said the doctor who signed it was different from the doctor I chose. I then realized my mistake because the doctor on the typed font on the prescription was different from the one who actually signed it; easily understandable mistake

i tried explaining it to her why I chose the wrong doctor and she took it as if I was arguing with her

I told her not to snap at me and she said stop asking stupid questions - i told her she cant talk to me like that and she said shut up and get over it

she proceeded to call somebody over her to ask if she could send me home 

i continued working for about half an hour and then the other pharmacist (who is a permanent staff member) came and told me she was making me leave. I said Can she do that and he said yes

then she came over because she heard me talking to him and tried to start arguing with me so I raised my hand to block her face from my line of sight telling her I have nothing to say to her

so I cleaned my area and put my belongings up and clocked out (it was extremely busy and we were short staffed btw) 

I called a coworker to chat about it and went to the gym in the same shopping center to get some water then I called my department manager and left a voicemail; he is on vacation

then I called another coworker and she advised me to talk to the lead technician as I wanted to go ahead and make a report against the floater pharmacist 

she told me wait to hear from my department manager and then if not try to get with the district lead technician and she said she didnt think there was anything they could do

then i talked to another coworker and she told me to go back in and talk to store management. They were gone for the day but I went in the office and wrote down a detailed statement of what happened including witnesses

i also requested they pay me for the time it took to be on the phone with manager and lead and also for the time it took to write my statement 

Ill see what happens tomorrow when I talk To store management but anyone know what else I can do?

i didnt deliberately aggravate this person and I understand its busy and people get irritated but I feel like she was totally in the wrong 

because of this I lost out on more than an hour of work


 I think you did an awesome job. Don't let these. Floating idiots control you. You clearly explained your reason. if she took it as you arguing that is her problem. I would tell her to get on her ship and float back to where she came from. These idiots would not abuse me especially if I am older.



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Anonymous

Date:
Permalink Closed

i386 wrote:
Anonymous wrote:

I work in the pharmacy department as a tech

today a floater pharmacist was working and I was doing data entry

she sent a prescription I entered back for having the wrong doctor. I looked at it and asked her why she sent it back because I thought Id entered it correctly 

she said the doctor who signed it was different from the doctor I chose. I then realized my mistake because the doctor on the typed font on the prescription was different from the one who actually signed it; easily understandable mistake

i tried explaining it to her why I chose the wrong doctor and she took it as if I was arguing with her

I told her not to snap at me and she said stop asking stupid questions - i told her she cant talk to me like that and she said shut up and get over it

she proceeded to call somebody over her to ask if she could send me home 

i continued working for about half an hour and then the other pharmacist (who is a permanent staff member) came and told me she was making me leave. I said Can she do that and he said yes

then she came over because she heard me talking to him and tried to start arguing with me so I raised my hand to block her face from my line of sight telling her I have nothing to say to her

so I cleaned my area and put my belongings up and clocked out (it was extremely busy and we were short staffed btw) 

I called a coworker to chat about it and went to the gym in the same shopping center to get some water then I called my department manager and left a voicemail; he is on vacation

then I called another coworker and she advised me to talk to the lead technician as I wanted to go ahead and make a report against the floater pharmacist 

she told me wait to hear from my department manager and then if not try to get with the district lead technician and she said she didnt think there was anything they could do

then i talked to another coworker and she told me to go back in and talk to store management. They were gone for the day but I went in the office and wrote down a detailed statement of what happened including witnesses

i also requested they pay me for the time it took to be on the phone with manager and lead and also for the time it took to write my statement 

Ill see what happens tomorrow when I talk To store management but anyone know what else I can do?

i didnt deliberately aggravate this person and I understand its busy and people get irritated but I feel like she was totally in the wrong 

because of this I lost out on more than an hour of work


 I think you did an awesome job. Don't let these. Floating idiots control you. You clearly explained your reason. if she took it as you arguing that is her problem. I would tell her to get on her ship and float back to where she came from. These idiots would not abuse me especially if I am older.


You talk a big game here but when it comes to actually being face to face with said person you just turn tail tucked and crawl away. OP, dont take any advice from iq86 if you want to still have a job.



__________________
Anonymous

Date:
Permalink Closed

Anonymous wrote:
Anonymous wrote:
Anonymous wrote:

I work in the pharmacy department as a tech

today a floater pharmacist was working and I was doing data entry

she sent a prescription I entered back for having the wrong doctor. I looked at it and asked her why she sent it back because I thought Id entered it correctly 

she said the doctor who signed it was different from the doctor I chose. I then realized my mistake because the doctor on the typed font on the prescription was different from the one who actually signed it; easily understandable mistake

i tried explaining it to her why I chose the wrong doctor and she took it as if I was arguing with her

I told her not to snap at me and she said stop asking stupid questions - i told her she cant talk to me like that and she said shut up and get over it

she proceeded to call somebody over her to ask if she could send me home 

i continued working for about half an hour and then the other pharmacist (who is a permanent staff member) came and told me she was making me leave. I said Can she do that and he said yes

then she came over because she heard me talking to him and tried to start arguing with me so I raised my hand to block her face from my line of sight telling her I have nothing to say to her

so I cleaned my area and put my belongings up and clocked out (it was extremely busy and we were short staffed btw) 

I called a coworker to chat about it and went to the gym in the same shopping center to get some water then I called my department manager and left a voicemail; he is on vacation

then I called another coworker and she advised me to talk to the lead technician as I wanted to go ahead and make a report against the floater pharmacist 

she told me wait to hear from my department manager and then if not try to get with the district lead technician and she said she didnt think there was anything they could do

then i talked to another coworker and she told me to go back in and talk to store management. They were gone for the day but I went in the office and wrote down a detailed statement of what happened including witnesses

i also requested they pay me for the time it took to be on the phone with manager and lead and also for the time it took to write my statement 

Ill see what happens tomorrow when I talk To store management but anyone know what else I can do?

i didnt deliberately aggravate this person and I understand its busy and people get irritated but I feel like she was totally in the wrong 

because of this I lost out on more than an hour of work


 zero mistakes is expected in this pharmacy industry. Asking for another set of eyes is appropriate when needed. 


Nice to see some one has standards and cares to do their job accordingly. Thank you.


 I do understand the floater did not need add so much gas on getting doctor's name wrong when the floater seen it. Just kindly let the team member know. 



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