Yesterday I was in a hurry to leave after work because I had somewhere to be; plus i was tired from organizing the backroom to get ready for a SUPER LARGE order that was coming in for today.
I was in the line yesterday with a couple items and a 12pk beer I was getting. This woman bitching about moneybin her account and how she didn't want to break a large bill to pay. The line was growing longer behind me and I was running out of patience.
After 10 min of going back and forth I called my cousin and said, im just gonna leave and get my items next time. I'll try and be there soon. Gonna be a couple min late though. It sucks." I leave.
Come in today and clocked in. Turns out the woman ahead of me got super pissed st what I said and felt it was "unprofessional" to complain (it was NOT.)
This woman was not older and I didn't have my apron on it was in my cart. Corporate took HER side which I think was stupid.
No, im NOT sorry, and no I will NOT apologize being as I did NOTHING wrong.
My store manager is trying to be neutral in all of this but this woman customer wants results and this to be settled NOW.
Yesterday I was in a hurry to leave after work because I had somewhere to be; plus i was tired from organizing the backroom to get ready for a SUPER LARGE order that was coming in for today.
I was in the line yesterday with a couple items and a 12pk beer I was getting. This woman bitching about moneybin her account and how she didn't want to break a large bill to pay. The line was growing longer behind me and I was running out of patience.
After 10 min of going back and forth I called my cousin and said, im just gonna leave and get my items next time. I'll try and be there soon. Gonna be a couple min late though. It sucks." I leave.
Come in today and clocked in. Turns out the woman ahead of me got super pissed st what I said and felt it was "unprofessional" to complain (it was NOT.)
This woman was not older and I didn't have my apron on it was in my cart. Corporate took HER side which I think was stupid.
No, im NOT sorry, and no I will NOT apologize being as I did NOTHING wrong.
My store manager is trying to be neutral in all of this but this woman customer wants results and this to be settled NOW.
You definitely need to apologize to the customer. You were in the wrong and rude and just need to own it. Remember, Us customers contribute to your tiny weekly paycheck. You are there to serve us the best way possible. Just apologize and take some time to reflect on yourself to see how you can be a better human. Do better
Yesterday I was in a hurry to leave after work because I had somewhere to be; plus i was tired from organizing the backroom to get ready for a SUPER LARGE order that was coming in for today.
I was in the line yesterday with a couple items and a 12pk beer I was getting. This woman bitching about moneybin her account and how she didn't want to break a large bill to pay. The line was growing longer behind me and I was running out of patience.
After 10 min of going back and forth I called my cousin and said, im just gonna leave and get my items next time. I'll try and be there soon. Gonna be a couple min late though. It sucks." I leave.
Come in today and clocked in. Turns out the woman ahead of me got super pissed st what I said and felt it was "unprofessional" to complain (it was NOT.)
This woman was not older and I didn't have my apron on it was in my cart. Corporate took HER side which I think was stupid.
No, im NOT sorry, and no I will NOT apologize being as I did NOTHING wrong.
My store manager is trying to be neutral in all of this but this woman customer wants results and this to be settled NOW.
You definitely need to apologize to the customer. You were in the wrong and rude and just need to own it. Remember, Us customers contribute to your tiny weekly paycheck. You are there to serve us the best way possible. Just apologize and take some time to reflect on yourself to see how you can be a better human. Do better
I don't think I did anything wrong. No apologies from me.
Was I supposed to just waste time standing behind her and not call my cousin and let him know??
