Members Login
Username 
 
Password 
    Remember Me  
Post Info TOPIC: why kroger sucks


Guru

Status: Offline
Posts: 484
Date:
why kroger sucks
  


once upon a time, kroger did not suck. when i started working for kroger, over 12 years ago, it was a good place to work. sure, tere were problems, like any job. but you could be proad to work for kroger. you did your job well, you were treated well.
now, kroger sucks big time. this is my opinion as to what happened.
i started noticing changes, right after 9-11. kroger like so many companies, r panicked about a possible ressesion,  actually HELPING start the ressesion, buy cutting people big time. customer service suffered. then, came cost cutting, and store's expense. repairs were no longer getting done. my store went to hell.sales slipped
now, instead of loking in at what caused sales to drop,poor staffing, no people to provide customer service kroger brass looked outward, and brought in "experts" the same idiots, that are now runing the company. kroger is dinking the coolaid, that remodel the stores to look like other grocery chains, spend tons of money retaining their poeple on new, untested ways of doing things, and when it doesn't work, it must be the workers fauly, buy new equipment, that have no effect on a customers shoping experience, or help make work eaiser.
basically, kroger changed everyting that worked, into stuf that diddn't, and if you question it, your gone. kroger lost a lot of vetern managers, supervisors, and workers to these new programs, and now there just arn't enough strong people left to hold things together, espicially since stores now run on s skelaton crew.
instead of looking at what started this trend, kroger continues down a fast track of destruction, refusing to admit, they made a mistake, then made it worse with more mistakes. must be the workers fault, cut them replace them.
and the circle goes on and on...
just my opinion. but then, im one of those vets that got cut, maybe i'm just bitter

-- Edited by barada on Monday 29th of November 2010 03:55:33 AM

__________________
Anonymous

Date:
  

Its called Key Retailing

__________________
Anonymous

Date:
  

You speak the truth

__________________


Senior Member

Status: Offline
Posts: 129
Date:
  

Anonymous wrote:

Its called Key Retailing




 Better yet, Key Refailing.

The worst mistake Kroger has made IMO through Key Refailing is by focusing on engagement and friendliness to customers.  Don't misunderstand me, there is a fine line between being downright rude to customers and being a smiling face rehearsing the same lines every order. 

Kroger knows they cannot compete with Ole Wally on price, because Walmart will match prices with every store in the general area.  So Krogers response is to make their stores so friendly and engaging that customers will want to return.  It's extremely difficult to do that when most of the customers are either distracted with their cell phones or have children to attend to and are trying to get in and out as quick as possible.

We're not too far away from seeing RFID technology.  If Kroger jumps on the bandwagon, you will see UPC's and scanbars replaced with RFID tags that customers can scan products from their own carts and insert a USB drive into a kiosk to total the order and check out. 

The day Kroger realizes that engagement does not work and that their customers want to come in, buy their stuff, and get the hell out will be the day the above is implemented, and you will see even more jobs being cut.  It's a double negative.



__________________
"The postings on this site are my own and don't necessarily represent the positions, strategies or opinions of The Kroger Co. family of stores."
Anonymous

Date:
  

Nope you got right on the nail,  They got talked into some program and spent millions on it, and now they have no choice but try and get someone to make it work.  Knowing that it doesn't work at all.   Can't let the share holders know that they made a million mistake. When the share holders don't get their share back then there is move at corp.  can you see some CEO, VP ect.... being told bye you don't cut up to The Key.

__________________


Guru

Status: Offline
Posts: 484
Date:
  

sadly, i don't see kroger ever learning, and probibly 10 years from now, kroger will be gone.
it's frustrating, because so many vet workers and managers, tried to tell them, this wasn't going to work. they got booted for their effort.
and the new engaging deal, customers are freaked out by people smiling like the joker, talking like barney the dinosaur, and bothering them with 50 questions.
there is a differance between being friendly, and being creepy


__________________
Anonymous

Date:
  

Key Retailing is the worst thing Kroger has done so far in my career with the company. It makes me sad to see what they have made this company, Hell, even this country. I can work my Department just fine with out Key Retailing.....and until Key Retailing it was FINE. How can people who supposedly are retail leaders suddenly not know a damn thing about their business? The idiotic **** they think is important baffles the **** right out of me. Key Retailing doesnt do anything. I do not need signs where to put my back stock or where to  park my nine foot worthless u-boat that takes up way too much space in my cooler. I do not need to micro manage my time with a team stocking guide. I do not need to bag or check or go get carts in the rain or snow because the front end cannot schedule enough hours or utilize them properly beause of ELMS (another waste).  I do not need more **** to do and not enough time to do it. You know Key Retailing does not work when the MF'ERS who implemented the program in your store can't make it work or even explain it. So anyways I am off to the BLUEHAIRBALL....



__________________
Anonymous

Date:
  



Key Retailing seems to go on the assumption that:

1.  You're an idiot

2.  Every store is exactly the same, and what will work in one store will work in another.

3.  See number 1.



My intelligence is insulted on a daily basis thanks to Kroger.


On the other hand, I don't think there is anything wrong with being friendly and offering help to customers.  That's just being decent, and having some common courtesy.  As one poster stated, just don't be creepy about it.

__________________
Anonymous

Date:
  

Key Retailing is micro-management on a grand scale and does not allow different opinions or free thinking. Almost everyone I know fudges those numbers on those team stocking guides.

__________________


Guru

Status: Offline
Posts: 308
Date:
  

Also, the ELMS system is flawed. It largely depends on factors in which the cashier has no control.

- slow bagger (or none at all)
- customer running off in the middle of an order (since no one else is in line) to get "one more thing"
- customer requesting cigarettes at the end of the order
- customer not being able to find change/credit card/wallet etc.
- price checks
- WIC customers with the wrong items

and the list goes on.

We are pressured to be rude to the customer by hurrying them along so as not to mess up our score.

__________________
Anonymous

Date:
  

Try being in maintenance, everyone has become your boss, we have zone managers, health department, P&G, store managers and anyone else who can call in a BS emergency.
I'm Quiting!!!!

__________________
Anonymous

Date:
  

furiousamen, they come in with this key retailing which is a lot of bull alot of the things they come up with i think the big shots should have to come into the store and work for about 3 months to see if it works, before they go makeing it gospel come on guys it doesnt take a rocket scientist to figure it out, all customers want is the shelves to be full and be helpful  to them theyfurious should go back to the basics.

__________________
Anonymous

Date:
  

Key Retailing is just a re-defined Micro Managing.

Years ago there was another program similar to Key Retail but it was abandoned after a while. This is just more micro managing and it will fail over a period of time and abandoned for someother miracle plan.

The well runs dry after a too many trips to the well, know what I mean?

The only thing thats kept Kroger afloat was the diversity in other things like jewelry,gas pumps, haji marts and wanting to get into handling all that made in China and Vietnam merchandise.


__________________
Anonymous

Date:
  

Agreed.  **** Key Retailing.  In my experience all it means is that higher ups come in, wander around, make useless comments, and then leave again.  "Oh no, that table needs to be FOUR high, not three!"  "Last week it was three."  "Well it's changed...-"  Get my drift?  It's incredibly frustrating not to have any sort of stability.  Even worse is lack of stability AND lack of communication.  If they could type up these changes and I don't know, maybe TELL people what the **** they're supposed to be doing it would be well and truly helpful.

__________________


Newbie

Status: Offline
Posts: 2
Date:
  

They're implementing a thermal scanning system or something at my store. I'm not sure if that's exactly what it is, but I had to be told about it with another employee who was hired on at the same time as me. Anyone know anything about it?

And...I'm not having any luck finding work elsewhere, what'd be the best route to receiving more hours? Any and all help would be appreciated. Trolls, however, wouldn't....

__________________
Anonymous

Date:
  

Veteran of two tours to afghan, got out to go to college, started working at kroger because my gi bill still hasn't come to me to help pay my house and car bills, 1st day I started they offered me minimum wage because "I havent held a cashier job!" I apologize for having a deeper respect for my country, I apologize for having more of a commitment to Americas people than 90% of the populace, I APOLOGISE FOR SERVING 2 YEARS IN THE WORST CONDITIONS SINCE THIS WAR WAS STARTED AND SEEING NUMEROUS OF MY FRIENDS DIE FOR YOUR SELFISH UNFORGIVING ASS!!!



__________________
Anonymous

Date:
  

Absolutely.  We as employees entertain the ridiculous ideas of Key Retailing.  The funny thing is is that when we fudge the numbers to meet the standards they do not even realize it.  I wonder where they come up with this stuff.  Whoever was the brain behind Que vision needs to be relieved of their position.  If you need a screen to tell you to open another lane then we are already beyond help!  There are many times the Que vision tells us we need three lanes open and there is no one in line.  I realize I am not the sharpest crayon in the box but even I can handle this one!  They need to rely on the employee to do the job they hired  us to do.  If they want a computer to do the job then let them.  I can tell you one thing, I spend an hour of my day correcting the outrageous mistakes cao makes.  I am counting the days until I can tell this company bye bye.



__________________
Anonymous

Date:
  

They also have to many eyes watching and only a few line working When lines back up they call from all over the store why not just have all Lane open during there peek hours.

__________________
Anonymous

Date:
  

Quit QQing about your job your just mad i can tell by your all the mistakes in your writting seriously grow the **** up



__________________


Guru

Status: Offline
Posts: 484
Date:
  

Anonymous wrote:

Quit QQing about your job your just mad i can tell by your all the mistakes in your writting seriously grow the **** up


 spelling nazis soooo turn me ON!biggrin



__________________
Anonymous

Date:
  

I'm an employee in Ohio.  When I started at this store three years ago we had 8 employees stocking at night time.  We now have 3.  It is impossible to do the same ammount we used to with this few of employees.  Then each morning I get the treat of being yelled at for holes on shelves that would be filled if ELMS gave us more hours.  To top it all off, today it was announced that thirty-five more hours would be removed from my shift.  That's two people remaining! There used to be eight!  I wish the public knew how many employees are losing their jobs in these tough economic times, while people in upper management are getting six figure raises.  Their salary is already enough to pay our whole store for a year.



__________________
Anonymous

Date:
  

Kroger apparently thinks the customers are idiots too when they raise the prices then put them on 'sale' for the old price. And whats up with the constant annoying sales pitches on the intercom? I pay a premium to not have to hear that bull**** on TV or the radio but will have to start shopping with my ipod. Is that bitch actually having sex with the pears while shes yapping about them?



__________________
Anonymous

Date:
  

I agree with that statement.

__________________


Member

Status: Offline
Posts: 5
Date:
  

I to agree. I work night stock thier will be a total of 4 of us working 2 of us are working 4 hour shifts and they want us to throw the stock up and work a uboat of back stock everynight on top of that fill the display ends ! Seriously Why is the day manager yelling at me every morning i come in put the stock on the shelf and he yells at me for not doing his job . Whatever !! been thier for 2 yrs now and this stuff is getting old . Ohh and im suppossed to use a telzon to and count back stock all that in a 8 hour shift YEAH RIGHT!



__________________
Anonymous

Date:
  

Ha you work at Kroger! He He Haw!



__________________
Anonymous

Date:
  

Be more versitile learn other jobs voulenteer yo work other depts most people hate to work overnight especially on the u=scan jump on it it will get you the hours, no one likes to work weekends volunteer , thats how i did it i been here now 20 yrs ive done everything from stock to managment and shop stewart



__________________
Anonymous

Date:
  

you might want to move to another store your store must not be doing well im in a signature store tier 2 and we go so much overtime it aint funny its all about the local  economy your location must suck

But i do agree krogers is ****ed up and getting worse i used to love to work their no i have to force myself to get through the day

And the unions suck worse they work for krogers not the employees



__________________
Anonymous

Date:
  

Hey you suck ass brown noser thats what the sites for to complain and let off steam so we don't have to slit the throats of people like you,let us have our moments and go back to tounging you bosses *******.



__________________


Senior Member

Status: Offline
Posts: 186
Date:
  

We get b*tched out if we get one hours worth of overtime. I am not volunteering for sh*t at that store if they don't want to give us the hours anyway.

__________________


Member

Status: Offline
Posts: 19
Date:
  

Right on!

__________________
Anonymous

Date:
  

kroger central division is such dicks to there employees. They wanna cuts hours but they want **** done and done fast. Tell how when i started there a year ago we went from haveing five employess for eatch department down to two or three. I guess the ceo really wants his pay greety basteds.

But anyways kroger central the indiana division just sucks to work for.



__________________
Anonymous

Date:
  

**** Kroger.... go Walmart.... Kroger wonders why they are losing to Walmart.... they treat their employees like s h i t and treat the customers worse.....



__________________


Member

Status: Offline
Posts: 19
Date:
  

Yep!


__________________
Anonymous

Date:
  

lol yes I just got a job for a utility clerk and they constantly put me alone from 3pm to 11pm (Like I have no life). We have 8 restrooms. they want me to completely fill out the log and be on call for spills, etc... it is impossible and I am constantly running around. The store is not your regular size Kroger! It is massive!

__________________
Anonymous

Date:
  

Kroger has now become a s.h.i.t hole to work for they over work there empoyees they give them no help no hours. Its like what the f.u.c.k i feel bad mostey for the utility clerks they are treated like s.h.i.t over worked under paid and just mainly kroger's b.i.c.h all the **** work gets dumped on them. Kroger acts like there doing the world for there empoyees by makeing a fancy brakeroom for them . Stop waseting money on dumb s.h.i.t like that and and give the empoyees hours more help means stuff done on time wicth means more product on the sheves for the consumer to buy.



__________________
Anonymous

Date:
  

I couldn't aggree more, you hit the nail on the head!!



__________________


Guru

Status: Offline
Posts: 1145
Date:
  

listen bro - its what you make of it man.  yea sure, work sucks.  we all know that.  hell, i much rather be at home watching Judge Judy and the Price is Right.  But I got to pay the bills.  we all go punch in and do a bunch of medial tasks for 8 hours then go home.  i could really care less what i do for them 8 hours as long as it is legal and not having me go into a sewer full of s.h.i.t.

so bitch all you want.  that is what this board is sorta all about.  the utility clerks took the job knowing their pay.  hell they may even love it!  i bet some if not most do.  the ol' dude who does it at our store seems quite content pushing his cart around, mopping the break room, changing out garbage cans and sticking his hands in the toilet.  more power to him!  i love my breakroom for all its worth.  to me its a little oasis to go to during another dull day of drudgery working at good ol' kroger.  so is kroger a s.h.i.t hole?  maybe but what company isn''t



__________________

Tonight. We are young.So lets set the world on fire.We can burn brighter than the sun.

Anonymous

Date:
  

dude you must suck your boss D.I.C.K



__________________


Guru

Status: Offline
Posts: 1145
Date:
  

naw - i got a wife.  but the day i wrote that i was feeling pretty good. now today i hate kroger.  see i jump from one degree to the extreme opposite so damn quick.  whats wrong with me!!



__________________

Tonight. We are young.So lets set the world on fire.We can burn brighter than the sun.

Anonymous

Date:
  

they over work there employees they give you no hours or help so yeah **** them.



__________________
1 2 3  >  Last»  | Page of 3  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse
Powered by ActiveBoard