Looks to me they've placed Key Retailing 1st. The so called brainiac suits visited the other day. All this $hitheads can think is Key Retailing. I've always been taught to front up the top shelf and bottom so the customer can easily get the items without having to get on their knees and dig. Tough when you a senior citizen. Now according to these as$'s that hasn't stocked a shelf in 10 years or worked on the front lines in todays labor enviroment and couldn't find their a$$ with both hands a a road map, they want it all pushed back and blocked, top and bottom. Key Retail they say....
They have truly spent too much time and millions on the failing,paper generating, labor consuming garbage.
Are we the only grocery store chain that bought into this crap? I've yet to run across any others who use it or even heard of it. Who got their palm greased?
oldtoys, I like your posts and I have to agree with you, it seems like the company's got half a dozen "firsts" going at any given time and many conflict with one another. No communication at the top, I guess. I too have walked around a corner and seen customers crawling under shelves to reach product. I'm sure smarter people than me came up with this system, but I see very little customer or employee benefit. I do see competitors benefiting because as our people get frustrated or burn out, the competition is getting our well trained employees. Meanwhile, our company has cut hours to the bone and still expect us to handle almost twice the work and put everything "first". My only hope is we can ride it out until someone with some real common sense either puts an end to it or adjusts it to where its a workable system. Otherwise the long term costs in employee turnover, training, and lost customers (revenue) will far exceed the short term benefits. The bottom line is if they want the customer taken care of (which is why we're there) and the actual work done (what we're paid for) with out shorting either, then the time to do both must be available and this massive load of paperwork and other associated key retailing "extras" must be simplified. Just my opinion, for what its worth.
I've spoken to several other key employees at walmart I've worked with in the past. Today they haven't heard of this program called "key retailing", which basically tells me it was modified and called something else or dropped alltogether. The gent that came up with it was employed by walmart for about 7 years till 1997 from the biography I've read. Mostly in risk management and safety.
In trainiing, you have to go by the book just to pass. But when in the field and with everyday changes, you have to adapt and inprovise and then book goes out the window. Where the real rubber meets the road is what counts.
So in the meantime, we passify the suits when they do theyre walk, by the book. But when they turn they're heads for one minute, we do it the way it needs to be done, the way WE can do it in as quick and easy as possible without as much hardship on us as possible.
REMEMBER: They'll make this program "Key Retailing" work even if it kills you. Thats YOU, not them. Theyre not going to do anything thats make it tougher on them.
