Hey all i've been a supervisor for a short period of time and i was wondering whenever my frontend manager says can you encourage other cashiers to do better with their elms. I then try to explain to the cashiers how to properly maintain an outstanding elms score, while still putting customers first. And since i am a new supervisor they still think im just a plain old cashier, what im asking is how can i show them that im now a supervisor and not a regular bagger/cashier, while not being standoffish.
Your task is not an easy one! ELMS does not work. You know that, everyone in the store knows that - it's the Office that thinks all is well with ELMS.Your feedback on ELMS goes nowhere. Do not blame your Manager's! This is past them- O.K. where to start...ring tender %. Pull your reports weekly and look for the 70-90% folks. That's where you start. Your Manager needsd to be involved in coaching these folks as well as you. Now you need to play the game. Obviously, some perform better than others(90% and above). To get your score up, move your lower scoring cashiers to U-SCAN, top performers on the "long", and keep mid-performers or those improving on manned express. Strive to keep your ring tender percent at 95%. iT WILL TAKE YOU A FEW WEEKS, but your score will improve. You will be rolling out the program called Quevision in the near future. ELMS will not help in scheduling additional help, and you will be scheduled less help. When the topic of "Relief Help" (Produce clerks, Grocery Clerks) have your Manager train every person contractually that they can.
ELMS does work, just not the way you want it to. Every task performed at the register has an average time assigned to it. If you perform these tasks faster than than the average, you will have a score above 100. If you perform them slower than average, you will score less than 100. If you are average, you will be at 100%. The goal is only 95, so they account for price checks, waiting for manager overrides, etc. The way to get an ELMS score to go up is to do some of the following: 1. Wait as long as possible to start an order. Have the courtesy clerks help unload the cart before scanning. 2. Payment prompting. Ask the customer to slide their cards, or to just sign their check (so you can print it) while you are still scanning. 3. Don't stop while they are entering an Alt ID. Some cashiers think they have to wait while an Alt ID is being entered. This is not true, unless no items have been scanned yet. 4. Memorize produce codes, and some frequent large item codes. This save time from looking up codes. 5. If you are an Ohio store, fill out WIC coupons BEFORE processing a WIC order. Fill in the amount after the validation has printed and you closed the cash drawer. This is all I can think of for now. The other obvious improvment is to "scan faster," or get items scanned per minute up. This isn't easy for everyone, though.
Regarding QueVision: I'm from the Toledo District, we were the pilot for this program. It is true that you will not be receiving extra hours from ELMS to do this. But, you really shouldn't need them, and you will earn them throught ELMS going forward. ELMS provides hours based on register activity in 15 minute increments. If you are an office person and you open to take one customer, you will not get any extra time. If you open and have customers for 15 minutes, you will get an extra quarter-hour the next time ELMS uses that day as a model. Remember this when you are using relief help to meet your QueVision requirements. Calling that grocery clerk to come up and take two customers is not going to help you. Calling them up to take 10 customers may help you more so in the future. If you have office people that like to get off of a register as soon as possible, it would actually help them and the front end out more if they stay open and take as many customers as they possibly can.
you all really know your stuff! i was a quevision trainer for district H (columbus) and we rolled out 1+1 after toledo did. a lot of employees (mainly relief help) don't like it, but the customers love it! go kroger!
i have been a supervisor for over a year now and when i first started supervising i had the same problem i wanted to coach the cashiers and baggers but didnt want to seem like a know-it all. i tried looking a the elm score every week and starting from the bottom.. the ppl with the lowest scores whee my first choice in coaching. i gave them helpful hints on how to bring their scor up.. like always start from the bottom(don't forget about b.o.b) then i would tell then the hand-over hand method and the securing your regester method.. then i would let them watch me check... once they got their score up othe cashiers seen that my advice wored and it made it a little easier for them to take me serioursly in my coaching and superviosing skills:) i hope this helped
i just want to ask i been working for kroger for 2 years now and they just made a girl who has not worked there for not even a year im pissed am i right or wrong
