This is my complaint to my district and management staff. I work in an older store ( #488 in McKinney Texas) in the SWKMA. It is a struggle to get anything fixed properly or replaced. It is to the point of greatly effecting sales in the meat department. Have an old Metro-Toledo scales system that is from the mid 80`s and seems to always have problems over the last year or so. This is the only meat scales that this store has. It goes down and the meat department is at the mercy of when anyone wants to get there to fix it. Since the beginning of this calendar year, there was 18 different calls and work orders , for repairs, to this system. Now there was more but several of the tickets was just re-opened several times until it was fixed right.All calls go to the 1-800 number and then they dispatch someone from the Tulley company in the Dallas area. They are the ones that has the contract with facility engineering to work on all the scales and systems.  Most of the break downs occurs towards the weekends, big events any/or holiday times. Help desk sent an email to SW office in April to let them know of all the problems and getting parts for it.

    Now our meat MR, derrick Randolph, was aware of this and stated that the district manager ( Bill Sturm) would have to be the one to help get it replaced and he has let the district office know of it. Facility Engineering said it is contracted out to the Tully company and they have a lot of the ex kroger people working for them and they know the systems and stores.  Now in the early part of May , we was informed that we would be getting a new scales and system and it would be before the end of June. Just should have asked of what year. What it comes down to is this. Tully company says they are responding as quick as they can but get the wrong information from the Help desk or kroger corporate. Help desk says the problem is with facility engineering and the quality of sub contractors they have. Bobby Tully says the problem is with facility engineering and not his company. We was informed recently that anything that breaks down and called in after 4PM central time, Has to have O.T. approved for all repairs done before Monday morning. This, as I was told, has to have store manager approval and in our district, that reqires the district manager ( Bill Sturm) notification. And for the New one that is to be in the way? That , The Tully Company and the Help desk, has told me that they are just waiting for the Houston office ( Bill Breetz) to cut the checks and final approval. So for now I am stuck with upper management complaining we can not get tasks done, to much over time and conditions poor on weekends without looking at the fact we have had way too many times where we either do everything by hand or go without being able to weigh anything up for several hours and twice for 24 hours or more.

    So what is one to do. The help Desk is aware of it, Facility engineering is aware of it and so is the Tully Company. Every call sends a message to Houston and to our district office and Bill Sturm. Every one down to the President of the SWKMA knows of it but does little to fix it. And now I have come to my last resort a week or so ago. Every time it goes down and effects sales and getting anything done to satisfy a customer, I give them the phone number to the Houston office  ( HR and Meat merchandise) and also encourage them to complain at Kroger.com.

    Also Have requested just one small scale so we have something to use for emergencies or to help weigh things up while another one is wrapping but that seems to Not get past the District manager ( Bill Sturm) and facility engineering . Facility Engineering says the district office must approve it and the District office says that Facility engineering has to request it and show a need for it. So I got to ask this open question to our leaders, Mr. Breeze and Mr. Sturm. When will you show enough kroger support for our customer first strategy to fix a major problem that has been a very long ongoing one?