Our store has recently started having all front end associates wear a tag below the name badge with "Ask me about: My dog" or something to that effect.
A list was actually started by the time clock and there were some pretty good suggestions written down. "Ask me about: Key Retailing" was one of them.
Has any other stores had to do this and what have been some of the best ones you have seen in terms of humor?
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"The postings on this site are my own and don't necessarily represent the positions, strategies or opinions of The Kroger Co. family of stores."
Engagement is kind of tricky sometimes. If you "engage" the wrong guy, he thinks you're flirting with him and you have to put up with them stalking you at the store for months on end. I"m married...very, very happily married and I don't need or want that kind of aggravation. Then you get the people who simply refuse to acknowledge that you even exist and look at you like they want to slap you in the mouth just to shut you up. The older people, for the most part, (if they can even hear you) are wonderful and love to chat. That's why I always enjoy "senior day"! As to your actual question...we haven't done the name tag thing but I think it would be a great idea to get it started! I want mine to say, "Ask me about my serial killer memorabilia!"
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Quote from the Boss: I didn't say it was your fault. I said I was going to blame it on you.
Mine says Ask me about my favorite restuarant. No one has asked me yet. It's not rocket science to be able to talk to a customer. Or at least I never thought it was.
Ask me about my sexual fetish? Ask me about my criminal record Ask me about the groceries I'll steal from your bags Ask me about my addiction to masterbation
Engagement is kind of tricky sometimes. If you "engage" the wrong guy, he thinks you're flirting with him and you have to put up with them stalking you at the store for months on end. I"m married...very, very happily married and I don't need or want that kind of aggravation. Then you get the people who simply refuse to acknowledge that you even exist and look at you like they want to slap you in the mouth just to shut you up. The older people, for the most part, (if they can even hear you) are wonderful and love to chat. That's why I always enjoy "senior day"! As to your actual question...we haven't done the name tag thing but I think it would be a great idea to get it started! I want mine to say, "Ask me about my serial killer memorabilia!"
This is the reason I wish our store had U-Scan's. Customers who don't want to be engaged (such as myself) can check out a lot quicker and don't have to listen to the person standing across from me rehearsing the same lines they are forced to say.
As for engagement, our store had failed three prior mystery shops on engagement and management was threatening to start writing people up for failing engagement. Our union rep told us that if this starts happening to file a grievance on it immediately, because a mystery shop is considered "heresay" since you cannot be brought face to face with your accuser.
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"The postings on this site are my own and don't necessarily represent the positions, strategies or opinions of The Kroger Co. family of stores."
your stweard is correct. Another thing that most people don't know about are the random "new rules" they ask you to sign. Front end managers are famous for doing this. You are not required to sign any "new rules" lists that they give you. If they have you sign anything new it isn't in the contract so they can't hold you to it. But if you give in and sign it you are allowing yourself to be held to that standard.
If you have a witchy front end manager that won't let you slide without signing it, sign (under duress) and your name.
your stweard is correct. Another thing that most people don't know about are the random "new rules" they ask you to sign. Front end managers are famous for doing this. You are not required to sign any "new rules" lists that they give you. If they have you sign anything new it isn't in the contract so they can't hold you to it. But if you give in and sign it you are allowing yourself to be held to that standard.
If you have a witchy front end manager that won't let you slide without signing it, sign (under duress) and your name.
Never had a "new rules list" signed, but the STAR safety list is another one I refuse to sign. It's corporate protection for Kroger.
Example: I work in the meat shop and the topic three months ago might have been using knives and personal protective equipment. If I cut myself with a knife and don't wear a mesh glove, I can be subject to write up and Kroger refusing to cover workers comp because I signed that I would follow the "safety standard".
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"The postings on this site are my own and don't necessarily represent the positions, strategies or opinions of The Kroger Co. family of stores."
I never sign anything they want me to. I wouldn't even sign it "under duress"! They just had a sheet passing it around the other day wanting everyone to sign saying that they would not leave the u-scan for any reason! Really? Guess what? We HAVE to leave it when we have NO BAGGERS for price checks and the other departments won't call you back when you page them! Also, if you work the 12am-6 am shift you HAVE to leave u-scan to open a lane for WIC, huge orders that won't fit and to clean! They also want us to have ESP and know when someone is writing a check that they stole! I mean seriously? Who in the heck has time to check every single ID for every single check that is written? If you work u-scan...you don't! Pshaw...I'm not signing nothing!
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Quote from the Boss: I didn't say it was your fault. I said I was going to blame it on you.
who the hell wants to have a deep conversation with some cashier who is bi-polar taking all sorts of medication and does not have a high school diploma. if i had a choice between talking to a cashier or playing russian roulette i think i would do the latter and take my chance. now occasionally you do get the hot young high school female cashier who is worth listening to about her dog but i seriously doubt i would even hear a single word she was saying...
where the hell do these dumb ass co's get these ideas? sounds like they went to some kroger training seminar and came back with this
yes they told us about how we're not engaging with our customers enough and to start conversations like that.and they said if they dont start seeing engagement to the customers with us then we better find ourselves another job. I always do my job like that and theyre still not satisfied
So how are they suppose to provide fast checkout service (which I thought was the whole point of this Quevision program) if the checkers are wasting time engaging with the customers over things that nobody cares about?
