Stupid Customer Questions

Indy1979 · Senior Member

Stupid Customer Questions

krogerman77 · Guru

Had a customer ask when I was in the deli one night with the lights out and getting ready to take the last load of trash out, "Are you open? Can I get some meat sliced?"

Date: Jul 21, 2011

Where are the eggs at?

You are standing right infront of them sir.

Date: Jul 21, 2011

Customer: Do you have anymore chocolate pudding cakes?

Me: I believe we have some in the freezer. They take about an hour to thaw out.

Customer: Okay, I'll take one.

Grab a jacket and go in the freezer and, after looking through five trucks of merchandise, finally find a box of chocolate pudding cakes and bring the box out to the customer.

Customer: Now are those chocolate?

krogerman77 · Guru

Had a customer ask me just before I left the deli tonight, an hour before it closed and the other employee left, Do you work nights? WTF it was 9 o clock and dark outside.

MadMan_Mundt · Senior Member

lady asked me to help her with her car. i was out pushing carts, she says "i cant get it into drive". i told her to press down the brakes. OMFG look it shifted into DRIVE. she was in her late 70s So it appeared. they should take her license away.

Mynameisjames · Veteran Member

Some guy came up and said "I dropped my pen, could you get it back for me?" I said "umm, where did you drop it" he pointed to one of the vents in the dairy cooler.

I proceeded to pull the product, the metal grates, the diapers and plastic shields to find a black bic pen. The ones you can buy by the 24 pack.

Yeah

nocturnia · Guru

Wal-Mart----my only frame of reference here---is a Peruvian COKE field of dumb kuntomer questions:

"This electric cart has died and I can't walk to the front of the store, and my ride has left me. Can YOU drive me home?"

"Hey man, where's the f---in' TAMPONS??" (while they're standing next to Ducolax and Summer's Eve products)

"F--K! Y'all are CLOSED???!!" (EVERY Christmas Eve, ten past six p.m., since the business went super center in 1992)

"Can I refund this fish tank with no receipt and algae stains all over it...?"

FedUp · Senior Member

A woman looks a a BBQ Pork sandwich in our deli case. The packaging is white with huge red print "BBQ" on it.
"What kind of sandwich is that?"

"It's a BBQ Pork Sandwich, Ma'am."

"Well, what kind of meat is in it?"

"Pork, ma'am."

Customer gives me a blank look. "Chicken? WHat kind?"

"No........ Pork. Pig. Chicken is not pork."

That one really hurt my brain.

BagBoy · Guru

FedUp wrote:
A woman looks a a BBQ Pork sandwich in our deli case. The packaging is white with huge red print "BBQ" on it.
"What kind of sandwich is that?"

"It's a BBQ Pork Sandwich, Ma'am."

"Well, what kind of meat is in it?"

"Pork, ma'am."

Customer gives me a blank look. "Chicken? WHat kind?"

"No........ Pork. Pig. Chicken is not pork."

That one really hurt my brain.

Brain... what? Pork... pain. Ow. I. What?

WHAT IS THIS I DON'T EVEN...

owwww.... I think my brain just imploded upon itself. like... just now. ow................

Hornish78 · Veteran Member

This is one I always hear more times than I would care to count. I'm stanging right in front of a customer in full uniform and he/she will ask, "Do you work here?"

Maybe I should say, "No. I dress like this all the time." biggrin

Cathy · Guru

I had a customer buying a nectarine. I rang it up, and she said it was too high... that the peaches were on sale. I told her that it was a nectarine. She said, "Well, I'm not looking at it as a nectarine."

Date: Jul 22, 2011

Cathy wrote:
I had a customer buying a nectarine. I rang it up, and she said it was too high... that the peaches were on sale. I told her that it was a nectarine. She said, "Well, I'm not looking at it as a nectarine."

I wonder if that would work with a beef tenderloin? I could tell the checker I'm looking at it as ground beef.

JackOfAllTrades · Veteran Member

Some customer stopped me on a sunday and asked you can't by alchohol today? I said "No, nowhere in Indiana can you buy alchohol on a sunday". "Not even at the liquor store?" ".....No ma'am..."

thedude · Guru

the scene: kroger deli by the hot food sections @ 2:56pm Saturday.

A 50ish year old man walks up to the counter and stares at the hot Fried Chicken. One of my employees walks up and says "Can I help you?"

He responds "Yea - I am concidering getting some fried chicken. Was it made today?"

MadMan_Mundt · Senior Member

no it was made last tuesday, but hey its still good.

thedude · Guru

yea! hahaa haa aaaaaa... u got it bro. like yea it was made last tueday hee heee. crazy huh?

good to see u made guru in no time at all. who woulda thought to go to a post made in 2007 and type in 450 responses to it! the the Guinness commercial says "Brilliant"

what a ass..... lol

Date: Jul 24, 2011

That's actully a good question, because that chicken sits out all day long and becomes a jawbraker. I always ask for a sample before I buy.

Cathy · Guru

Yesterday, I told this lady that I couldn't take her coupon because it was expired. She replied, "I thought you all took expired coupons." The coupon expired in 2010.

Today, I had a woman at the U-Scan trying to give me coupons that had the dates cut off. I told her that I couldn't take them. She replied, "Oh... my son did that. They're still good."

Mynameisjames · Veteran Member

what, you dont trust her?

FedUp · Senior Member

Dude, I have had people ask that at our Deli too. They seem to be afraid that what we don't sell gets refrigerated and reheated the next day. It isn't such a strange question to me. It's worrisome that there might be somewhere out there that did this to them and that is why they ask it. I just want to know WHERE so I never go there, lol.

nocturnia · Guru

FedUp wrote:
Dude, I have had people ask that at our Deli too. They seem to be afraid that what we don't sell gets refrigerated and reheated the next day. It isn't such a strange question to me. It's worrisome that there might be somewhere out there that did this to them and that is why they ask it. I just want to know WHERE so I never go there, lol.

GOD bless you...at least you care!

Mynameisjames · Veteran Member

Can I have your shopping cart (that you just emptied all the cardboard out of) - at least twice a week

Cathy · Guru

Dumb Customer: Excuse me?
Employee: Yes?
Dumb Customer: Do you work here?
Employee: Yes.
Dumb Customer: Can I ask you a question?
Irritated Employee: Yes.
Dumb Customer: Can you tell me where the eggs are?

Smart Customer: Excuse me?
Employee: Yes?
Smart Customer: Can you tell me where the eggs are?

Why does it take so long for some customers to get to the point?

BagBoy · Guru

Cathy wrote:
Why does it take so long for some customers to get to the point?

Because, they don't know you.

Date: Jul 29, 2011

Hornish78 wrote:
This is one I always hear more times than I would care to count. I'm stanging right in front of a customer in full uniform and he/she will ask, "Do you work here?"
Maybe I should say, "No. I dress like this all the time."

Wear your Kroger shirt, and walk into a Walgreen's or some other little store. Inevitably, someone will ask you the same question, despite the fact that your shirt says KROGER on it...

Date: Jul 29, 2011

Oh, and then, a customer will ask about a bakery cake...a yellow cake inside with WHITE frosting outside...and will ask, "Is that a yellow sheet cake or a white sheet cake?". Think about that one...Then, the frosting..."Is that vanilla?"...and you almost want to say..."No, maam, we only sell weird colored chocolate cakes here". Maybe we should sell white-chocolate frosted and dark brown-vanilla frosted cakes, and really confuse people...Just add some food coloring and VOILA! Anyway, it's just a thought...

Date: Jul 29, 2011

Okay. Customer wants some meat shaved in the Deli. Well, that wasn't a problem...until the customer is watching the flakes of meat come out of the bottom onto the paper...

"Hey, I said I wanted my meat SHAVED!"

"Um, ma'am...that IS shaved. If you want it shaved, that means it's going to be falling apart or in little pieces."

"Well, that's not what I was told."

*brain short circuits*

Ugh.... doh Where do these people come from, seriously...

FedUp · Senior Member

Ehhh... A lot of customers don't know how to read the label abbreviations. 1/4 wht/ck/wht/bc Not many of them could read that and know they were holding a Quarter sheet white cake with white butter cream frosting. I'm used to the white/yellow questions.

As far as the "Is that Vanilla?" They may be curious as to if it could be creamed cheese icing instead. A lot of them don't know the visual difference between the two.

FedUp · Senior Member

Haha. I have had that problem before, Anon. I learned really quick to ask them "WHat does 'shaved' mean to you? Falling apart, or as thin as paper?"

Everyone has a different idea of what "Thick" "Thin" "Shaved" and "Sandwich" are. I wish we could get a slicer guide for our machine so they could just tell us what number they want the meat cut on, but we haven't got one.

BagBoy · Guru

FedUp wrote:
Haha. I have had that problem before, Anon. I learned really quick to ask them "WHat does 'shaved' mean to you? Falling apart, or as thin as paper?"

Everyone has a different idea of what "Thick" "Thin" "Shaved" and "Sandwich" are. I wish we could get a slicer guide for our machine so they could just tell us what number they want the meat cut on, but we haven't got one.

it wouldn't matter. the customer opinion would still differ from the books. what we need is a display that shows the customer the finished cut with its slicer setting for us. Size is the key and the customer should be able to see it, point to it, and say "that one".

But that would make too much goddamned sense now wouldn't it?

Art Vandelay · Member

BagBoy wrote:
FedUp wrote:
Haha. I have had that problem before, Anon. I learned really quick to ask them "WHat does 'shaved' mean to you? Falling apart, or as thin as paper?"

Everyone has a different idea of what "Thick" "Thin" "Shaved" and "Sandwich" are. I wish we could get a slicer guide for our machine so they could just tell us what number they want the meat cut on, but we haven't got one.
it wouldn't matter. the customer opinion would still differ from the books. what we need is a display that shows the customer the finished cut with its slicer setting for us. Size is the key and the customer should be able to see it, point to it, and say "that one".
But that would make too much goddamned sense now wouldn't it?
What exactly are you talking about?

The signs are useless. We had them but each slicer was different.
A #1 on one slicer would be a .5 on another.

How about:
"Do I have to buy 10 of these to get the 10/$10? I don't need that many."
Agree on the "Do you work here". I've lost count how many times I'm asked that.

BagBoy · Guru

Art Vandelay wrote:
BagBoy wrote:
FedUp wrote:
Haha. I have had that problem before, Anon. I learned really quick to ask them "WHat does 'shaved' mean to you? Falling apart, or as thin as paper?"

Everyone has a different idea of what "Thick" "Thin" "Shaved" and "Sandwich" are. I wish we could get a slicer guide for our machine so they could just tell us what number they want the meat cut on, but we haven't got one.
it wouldn't matter. the customer opinion would still differ from the books. what we need is a display that shows the customer the finished cut with its slicer setting for us. Size is the key and the customer should be able to see it, point to it, and say "that one".
But that would make too much goddamned sense now wouldn't it?
What exactly are you talking about?

The signs are useless. We had them but each slicer was different.
A #1 on one slicer would be a .5 on another.

How about:
"Do I have to buy 10 of these to get the 10/$10? I don't need that many."
Agree on the "Do you work here". I've lost count how many times I'm asked that.

I mean something the size of the meat that is being cut. like a small plastic or foam piece that the customer can hold to show thickness or how their finished cut should roughly look.

Indy1979 · Senior Member

Got another.

Customer Excuse me how much are these cantaloupe. (bin has a price sign on it)

Me: Two dollars

Customer Each?

Date: Jul 29, 2011

Indy1979 wrote:
Got another.
Customer Excuse me how much are these cantaloupe. (bin has a price sign on it)
Me: Two dollars
Customer Each?

In their defense, the customer might have been thinking two dollars a pound.

nocturnia · Guru

Anonymous wrote:
Indy1979 wrote:
Got another.
Customer Excuse me how much are these cantaloupe. (bin has a price sign on it)
Me: Two dollars
Customer Each?
In their defense, the customer might have been thinking two dollars a pound.

Happens all the time, especially when the product is not priced correctly. It's a cashier's nightmare~

FedUp · Senior Member

BagBoy wrote:
FedUp wrote:
Haha. I have had that problem before, Anon. I learned really quick to ask them "WHat does 'shaved' mean to you? Falling apart, or as thin as paper?"

Everyone has a different idea of what "Thick" "Thin" "Shaved" and "Sandwich" are. I wish we could get a slicer guide for our machine so they could just tell us what number they want the meat cut on, but we haven't got one.
it wouldn't matter. the customer opinion would still differ from the books. what we need is a display that shows the customer the finished cut with its slicer setting for us. Size is the key and the customer should be able to see it, point to it, and say "that one".
But that would make too much goddamned sense now wouldn't it?

The slicer guide I was referring to is exactly that. You CAN get them. It shows a thickness and a number. Theys ay what number they want and you set your slider to the number. But different slicers cut differently so you have to get it special with the slicer. Unless you get a slicer brand new out of the box, you likely will not get a guide. :(

Date: Jul 30, 2011

when have you ever paid for a whole melon by the pound?

Cathy · Guru

Anonymous wrote:
when have you ever paid for a whole melon by the pound?

Well, when you're working with the general public, you have to be ready for anything. :)

SCO · Senior Member

-takes place at my register, after i ring up the 3 items the lady is buying-
her: how many is each package of fish? (foreign person, asking about price)
me: 3.04 and 2.93
her: what i dont see? how many?
me: *pointing to screen* 3.04 and 2.93
her: i dont understand..
me: *hold up packages of fish with the sale prices written on them* 3.04. and 2.93.
her: but... screen says -original price-
me: yes.. x minus y = 3.04 and x minus y = 2.93.
her: but i dont understand...

me: one is 3 dollars and 4 cents. other is 2 dollars and 93 cents

her: but. on sale?

me: yes

her: so how many?
me: X. MINUS Y. IS 3.04 *points to package of fish 1* X. MINUS Y. IS 2.93. *points to package of fish 2*
her: ohhh ok. so 3.04 and 2.93?
me. ....YES.
her: and how many coffee creamer?
me: 2.99
her: how many?
me: TWO. NINETY NINE.
her: oh. ok. *swipes food stamps card*

-- Edited by SCO on Monday 1st of August 2011 02:55:35 AM