This may be the first and only time I will ever say this, but I think there may be something to Quevision that maybe we didn't see.
For those who don't shop at Wal-Mart, Ole Wally is now matching coupon policies of competitors. In addition, Wal-Mart is also giving back the over-amount on coupons (Example: you have $50 worth of groceries and $55 worth of coupons, at Wal-Mart you will get the $5 back, Kroger you don't).
Needless to say, Wal-Mart is now the home of extreme couponners. Because the system is new and Wal-Mart's registers require the coupon to be scanned after each item the coupon is tagged with (compared to Kroger which takes all coupons at the end of the order), wait times are taking forever and even senior customers are using the selfchecks.
I don't think this is a coincidence. For years, Krogers advantage has been utilizing the plus card and coupons. With Wal-Mart now accepting coupons and taking that business away, they have opened themselves up to the extreme couponners, which means traditional customers will be turned off by longer checkout times and having to use self-checkouts in desperation.
It just seems like the past month has been exceedingly busier than normal, which leads me to think we are getting some angry Wal-Mart customers who want to be checked out quicker. Has anybody else noticed business picking up lately?
__________________
"The postings on this site are my own and don't necessarily represent the positions, strategies or opinions of The Kroger Co. family of stores."
This may be the first and only time I will ever say this, but I think there may be something to Quevision that maybe we didn't see.
For those who don't shop at Wal-Mart, Ole Wally is now matching coupon policies of competitors. In addition, Wal-Mart is also giving back the over-amount on coupons (Example: you have $50 worth of groceries and $55 worth of coupons, at Wal-Mart you will get the $5 back, Kroger you don't).
Needless to say, Wal-Mart is now the home of extreme couponners. Because the system is new and Wal-Mart's registers require the coupon to be scanned after each item the coupon is tagged with (compared to Kroger which takes all coupons at the end of the order), wait times are taking forever and even senior customers are using the selfchecks.
I don't think this is a coincidence. For years, Krogers advantage has been utilizing the plus card and coupons. With Wal-Mart now accepting coupons and taking that business away, they have opened themselves up to the extreme couponners, which means traditional customers will be turned off by longer checkout times and having to use self-checkouts in desperation.
It just seems like the past month has been exceedingly busier than normal, which leads me to think we are getting some angry Wal-Mart customers who want to be checked out quicker. Has anybody else noticed business picking up lately?
I have noticed this.
-- Edited by BagBoy on Monday 15th of August 2011 09:17:31 PM
__________________
Would you like fries with th... I mean, your milk in a bag?
That hasn't hit my district yet, but I've heard it's going to. Soon.
I've seen it and it is hell. I feel for you when it does.
My mother was in Walmart one day last week and spent ten minutes trying to find a line to check out in that didn't have an extreme couponner. She left and was furious. She had one coupon and didn't use the selfcheck because they don't take coupons. Because of the selfchecks being put back in (they were taken out during a recent remodel), registers all over the store have been cut.
__________________
"The postings on this site are my own and don't necessarily represent the positions, strategies or opinions of The Kroger Co. family of stores."
The average Wal-Mart super center has between 25--35 check lanes, with a growing number of self-checks. Yet, on any given crunch time (ratio of customers:peak hours) there are maybe only 10% of those lanes actually open. Customers are already pissed and switching their business to competitors because of THIS ALONE-------Now we have extreme couponing?!?
yeah, try going to wal-mart late at night about 11pm...i kid you not...i saw this during a recent pit stop (a rarity), which is why i'm not too keen on wally's world...2 lanes open, out of 30+ lanes available...long lines in each one, everyone getting impatient, waiting...first, there was nothing, then all of a sudden, a deluge of customers, and not enough register operators to bring the lines down...and they think they're better...tell that to the guy with the 18-pack case of beer in his hands, standing in line for 10 minutes...please!!! that's bs!!! maybe wal-mart needs que vision...you call that "our competition"??? hardly...
yeah, try going to wal-mart late at night about 11pm...i kid you not...i saw this during a recent pit stop (a rarity), which is why i'm not too keen on wally's world...2 lanes open, out of 30+ lanes available...long lines in each one, everyone getting impatient, waiting...first, there was nothing, then all of a sudden, a deluge of customers, and not enough register operators to bring the lines down...and they think they're better...tell that to the guy with the 18-pack case of beer in his hands, standing in line for 10 minutes...please!!! that's bs!!! maybe wal-mart needs que vision...you call that "our competition"??? hardly...
Here's what you do next time: pull your cel phone, call the store's # and ask for a manager. When you get one, ask for some cashiers to be sent up front....works every time~
i've done that before but i just walk up to the customer service counter to the ugly lady chewing her gum standing there talking to the greeter and have her ring me up. i love the ook in her face when she sees me come up there with my crap and insists that she does some work. better yet - i go to the jewerly cash register too. but ultimately i just avoid going to a dump store like wallyworld
__________________
I am no longer part of the oppressed, evil workforce of Kroger! Can you say "Hallelujah"
