I was not hired as Cashier nor trained to run register, but yet this guy up front continues to call ME out of all 50+ employes in the store to come up and run one when busy or even slightly busy. He is not a manager or Dept. head, just one of the Courtsey Clerks that runs Customer Service & registers.
I have no idea why he calls me up when I am one of the worst in the store at register, I have to ask for help every few customers because I pushed the wrong button or something.
So, last night we were super busy with folk getting their New Years junk, my dept. (Produce) was slamed. It looked horrible, my neck was getting rang out from the Head boss of the store because it looked so bad. Then what do ya know, I get called up to run register.
I tell the Courtsey Clerk guy that called me up I won't run the register that my dept is slamed. He persisted me to run one. I said, "No, I won't. My dept needs me. I am more of a use there then screwing with these things." He told me to just leave back to produce.
Can I get in trouble by refusing to go up and run register? Note it is not a Manager or Dept. Head ordering me to come up, even if it was I would still try to talk them out if it. I truly hate the registers, thats why I work in Produce (._.).
Should I talk to my Dept head and Dept. Manager about this to see if they can allow me to NOT be called up. I am one of the best & fastest employees in Produce at doing everything, when I am called away from Produce, you can see the difference.
i might be wrong but no you can not get in trouble for refusing to run a register. you are in produce and in the union contract you are to work just your department.
somebody told me a story- back in the days when they rented videos they had like a room where they stocked them and a couple kids ran it right? well the front end manager kept asking them to help out. the one kid refused stating that under the union contract he is in the video section and doesnt have to get yanked elsewhere. the manager was pissed but had to back off b/c he knew he was technically correct. but the downside is you won't be viewed as a "team player"
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I am no longer part of the oppressed, evil workforce of Kroger! Can you say "Hallelujah"
The only ones who can make you go up front are your department head and store management. A courtesy clerk is not management. They have no authority over you. If they try to call you up front again, call them back and tell them you have your own customers to deal with.
at our store, under the union contract, managment can make you work anywhere within the 4 walls that they want. HOWEVER, we also rotate between everyone on the sales floor. We use OUR people to run the registers and those called from the floor to bag. Maybe you can try talking to the store management or front end dept head. Also, ONLY the store mgt, front end dept head & asst, and floor sup call for help UNLESS asked by one of the above to the courtsey clerkd or cashiers have no business calling anyone to the front because they should be dealing with their customers if the store is SO BUSY extra help is needed. Just an idea or two. I work on the front as one of the ones that call people to the front, I try to take into account that everyone has their own jobs to do too. I GREATLY APPRECIATE those that help out when needed, we are after all here for the customer
We call them : superviser: part-time labor that calls your name out when they need help doing their job.
They aparently appointed them selfs as superviser.
I see alot of this $hit all the time and store mang, lets it go on, I came into this comp, @s store clerk, with 100% well pre packaged, know everything about the retail market. All dept. Mastered all .
I have never in all my born days have worked in a most dishonest, degradeing, selfish , evil minded, undermided group of human beings back stabing,
Slow moving slacker, time clock abusers, clock in then go to bathroom and get dress for work -****ers, run out of produce because your dm never ordered them then jump your @ss that your performce is low f,ckers, im late because I got haircut and your picking up for haircut fu_ker, labor crying in hallway next to my work area because lip perice is bleeding freck ****e-s,mang that would cut their mothers hours down to 18 a week for big bonus check @ss, and it get worst,
Im bagging for my old job back, im calling the ceo up and telling my dealing @ store level with Kroger and say THIS is why union does not work in any retail comp.
Turns them in to evil both sides(comp,union)
And blowing everything he wants,
I was the best hearted person around in kroger,devoted, never missed a day @ kroger, and it seems that kroger just wants to keep causing trouble with labor the closer you get to 3 years.
You can not go in any store like Ingels without shoppers there seeing you shop,(former kroger shoppers) and start cussing about the kroger store I work in, kroger is really going down fast, I would bet the share holders will find something with in a year and half,, they have friends inside a few krogers as labor workers,, something money can not buy is true friends.
respectfully submitt
This is such a hard question to answer because so much depends upon the contract. In Central (local 700) a clerk was a clerk. If I told you do do something, the only way you could get out of it was if you were a bagger or a pharmacy tech. I could have the head meat cutter up front running a register if I needed to and he couldn't really refuse. I never did, because that would be idiotic though. The way it's supposed to work, at least in Central, is to maintain a list every day of available back up help from each department. Then, the morning manager and evening manager would have a quick pow wow before the morning manager left to double check the list and put a priority on the list. Produce borked bad because of a late truck? Call them last. Deli got a bunch of people in the dept. and they're slow? Call them first. Either way, you rotated the call each time. Deli first, then meat, then produce, then drug/gm and switch the order next time. In addition, management was supposed to be the one to call help up front, not the front end. They called us up front, we assessed the situation and made the call. The only way the front end (Office or FES only) was supposed to make that call was if we weren't there or we were tied up in something.
So if you have a bagger calling you up front, call management to verify. But I doubt that is what's happening, and that it's the FES. If they call you up, you're pretty much expected to go. 1+1 program gives them a ton of power that I wasn't really happy with them having.
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My views don't reflect those of anyone, not even me. I may not have even made this statement. It's all lies, all of it!
I have an assistant store manager who threatned to call the police department to escort me and my coworker in produce out if I didn't go up and cashier even though he only called once. I was in floral helping a customer and he was taking out trash and could not hear it with the bailer and compactor going.
I have an assistant store manager who threatned to call the police department to escort me and my coworker in produce out if I didn't go up and cashier even though he only called once. I was in floral helping a customer and he was taking out trash and could not hear it with the bailer and compactor going.
He sounds like a nut. Maybe you should have let him call the police so you could sue his ass.
I have an assistant store manager who threatned to call the police department to escort me and my coworker in produce out if I didn't go up and cashier even though he only called once. I was in floral helping a customer and he was taking out trash and could not hear it with the bailer and compactor going.
He sounds like a nut. Maybe you should have let him call the police so you could sue his ass.
Probably no civil suit, but you coulda maybe had him jailed for false police action.
Just like the other dept we are only given so many hours to run the front end. We do the best we can do with the number of hours we are given. Trust me if I could have the people scheduled I WOULD!!! I would love to have ALL my registers manned by 10 am and kept that way until 10 pm but ELMS does not allow that!
If Front end would schedule enough help. we wouldnt need to be paging other deparments during busy times.
Just like the other dept we are only given so many hours to run the front end. We do the best we can do with the number of hours we are given. Trust me if I could have the people scheduled I WOULD!!! I would love to have ALL my registers manned by 10 am and kept that way until 10 pm but ELMS does not allow that!
If Front end would schedule enough help. we wouldnt need to be paging other deparments during busy times.
What happens if there is a snow scare? Just ***** the front end? You do realize a million different things could happen, Weather, ball game, crazy people, someone called off, someone needs a personal shopper ( Mind you, front end is the only ones that deal with that ****. ) Fuel needs a break, there is a spill somewhere, probably in your ****ing department that you are too busy to take a mop to, so you call, who? FRONT END for the utility person even if he/she is bagging because we are busy. I also hope you realize they budget our hours with a ****ing computer, and we can't go over the earned hours we got from last week, even though all weeks are NOT the same. PLUS they cut the **** out of our hours, and we have to deal with mother ****ing children who need a lunch at 5 hours of work.
Don't talk unless you know what the **** you are talking about.
This is such a hard question to answer because so much depends upon the contract. In Central (local 700) a clerk was a clerk. If I told you do do something, the only way you could get out of it was if you were a bagger or a pharmacy tech. I could have the head meat cutter up front running a register if I needed to and he couldn't really refuse. I never did, because that would be idiotic though. The way it's supposed to work, at least in Central, is to maintain a list every day of available back up help from each department. Then, the morning manager and evening manager would have a quick pow wow before the morning manager left to double check the list and put a priority on the list. Produce borked bad because of a late truck? Call them last. Deli got a bunch of people in the dept. and they're slow? Call them first. Either way, you rotated the call each time. Deli first, then meat, then produce, then drug/gm and switch the order next time. In addition, management was supposed to be the one to call help up front, not the front end. They called us up front, we assessed the situation and made the call. The only way the front end (Office or FES only) was supposed to make that call was if we weren't there or we were tied up in something.
So if you have a bagger calling you up front, call management to verify. But I doubt that is what's happening, and that it's the FES. If they call you up, you're pretty much expected to go. 1+1 program gives them a ton of power that I wasn't really happy with them having.
You call this "power" I call it "Hell". I was a vet super before 1+1.... I Loved to supervise. Hop in a lane when busy bag for myself. Sure I was tired at the end of the day, but I was happy, knowing I did an awesome job. Now all the happens is I get yelled at 24/7 for not doing the right thing. I HATE not having the ability to jump into a lane, and I HATE calling for help all the time.
We don't have power. We just get into trouble more for retarded things now, like helping someone bag.
Of course, remember, other departments also deal with the same or similar issues...A bunch of people call in sick, weather issues, someone in the hospital, etc. etc....Issues with short-staffing and call-ins are not limited to one department alone...The front end people are not the only ones with these issues...
Funny thing is this, too...Is it just me, or does it seem that there are more people scheduled during the slow times, and yet less people scheduled during the busy times...You would think that there would be some sort of preparation, esp. during holidays and such, particularly if you have the same issues year after year...
This is such a hard question to answer because so much depends upon the contract. In Central (local 700) a clerk was a clerk. If I told you do do something, the only way you could get out of it was if you were a bagger or a pharmacy tech. I could have the head meat cutter up front running a register if I needed to and he couldn't really refuse. I never did, because that would be idiotic though. The way it's supposed to work, at least in Central, is to maintain a list every day of available back up help from each department. Then, the morning manager and evening manager would have a quick pow wow before the morning manager left to double check the list and put a priority on the list. Produce borked bad because of a late truck? Call them last. Deli got a bunch of people in the dept. and they're slow? Call them first. Either way, you rotated the call each time. Deli first, then meat, then produce, then drug/gm and switch the order next time. In addition, management was supposed to be the one to call help up front, not the front end. They called us up front, we assessed the situation and made the call. The only way the front end (Office or FES only) was supposed to make that call was if we weren't there or we were tied up in something.
So if you have a bagger calling you up front, call management to verify. But I doubt that is what's happening, and that it's the FES. If they call you up, you're pretty much expected to go. 1+1 program gives them a ton of power that I wasn't really happy with them having.
You call this "power" I call it "Hell". I was a vet super before 1+1.... I Loved to supervise. Hop in a lane when busy bag for myself. Sure I was tired at the end of the day, but I was happy, knowing I did an awesome job. Now all the happens is I get yelled at 24/7 for not doing the right thing. I HATE not having the ability to jump into a lane, and I HATE calling for help all the time.
We don't have power. We just get into trouble more for retarded things now, like helping someone bag.
That last sentence...Would someone please tell me WHY THAT IS???
I have an assistant store manager who threatned to call the police department to escort me and my coworker in produce out if I didn't go up and cashier even though he only called once. I was in floral helping a customer and he was taking out trash and could not hear it with the bailer and compactor going.
There may be some who have a bad P.A. system to begin with that you can barely hear what ANYONE is saying...Then again, I might be going deaf...sucks to get older!
If Front end would schedule enough help. we wouldnt need to be paging other deparments during busy times.
Just like the other dept we are only given so many hours to run the front end. We do the best we can do with the number of hours we are given. Trust me if I could have the people scheduled I WOULD!!! I would love to have ALL my registers manned by 10 am and kept that way until 10 pm but ELMS does not allow that!
I wonder if smaller stores with only 4 or 5 registers have less of a problem with this than the larger stores...One thing I've noticed...No Kroger is ever the same as another one...You could have a ton of registers, and no customers...Alternately, you could have a small number of registers, and the place is busy as hell...Just sayin'...You can't lump all stores into the same category...Sometimes I wish more Kroger people would shop another Kroger to see how different things are there...I've never seen two stores that look alike or are run the same way, and I don't know why that is...and yet there are a lot of one-size-fits-all standards...I dunno...just something I've always wondered about....
Just like the other dept we are only given so many hours to run the front end. We do the best we can do with the number of hours we are given. Trust me if I could have the people scheduled I WOULD!!! I would love to have ALL my registers manned by 10 am and kept that way until 10 pm but ELMS does not allow that!
AMEN!!! ME TOOOO!! that would make everybodys life sooo much easier if WE had that power!!
Funny thing is this, too...Is it just me, or does it seem that there are more people scheduled during the slow times, and yet less people scheduled during the busy times...
Absolutely. At my store, it's traditional to let people leave early if it's slow, and then be absolutely overwhelmed during the subsequent rush.
The only ones who can make you go up front are your department head and store management. A courtesy clerk is not management. They have no authority over you. If they try to call you up front again, call them back and tell them you have your own customers to deal with.
This was the correct answer
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Yes you can get introuble for not coming up. They are the floor supervisor and if they call u then u are to come and if I was that floor supervisor I would of call management on u.
I was not hired as Cashier nor trained to run register, but yet this guy up front continues to call ME out of all 50+ employes in the store to come up and run one when busy or even slightly busy. He is not a manager or Dept. head, just one of the Courtsey Clerks that runs Customer Service & registers.
I have no idea why he calls me up when I am one of the worst in the store at register, I have to ask for help every few customers because I pushed the wrong button or something.
So, last night we were super busy with folk getting their New Years junk, my dept. (Produce) was slamed. It looked horrible, my neck was getting rang out from the Head boss of the store because it looked so bad. Then what do ya know, I get called up to run register.
I tell the Courtsey Clerk guy that called me up I won't run the register that my dept is slamed. He persisted me to run one. I said, "No, I won't. My dept needs me. I am more of a use there then screwing with these things." He told me to just leave back to produce.
Can I get in trouble by refusing to go up and run register? Note it is not a Manager or Dept. Head ordering me to come up, even if it was I would still try to talk them out if it. I truly hate the registers, thats why I work in Produce (._.).
Should I talk to my Dept head and Dept. Manager about this to see if they can allow me to NOT be called up. I am one of the best & fastest employees in Produce at doing everything, when I am called away from Produce, you can see the difference.
Courtesy clerks do not run registers or customer care. xD
