Kroger loss and prevention can be real sh1tty azzholes about the plus card. Do you think that they give you that discount out of the goodness of their hearts? For Example: A cashier at our store had a big family and they lived a few blocks away from the store. 9 people in the same household. Her mother and father would shop almost everyday and purchased mostly Kroger brand products to save money. Well this sent up a red flag at loss and prevention. So these 2 dick tracy want-a be's show up and page the girl to come to the managers office. They try to shake her down and refuse to let her have a union rep present. Just by luck, the union rep heard what was going on and busted in on the witch hunt. This girl did nothing wrong, and her parents spent a lot of money in our store. So she phones her dad and he comes to the store and tells both these guys to take their plus cards and shove them up their azzholes. He said if you don't want our business we will take it elsewhere. We lost a good employee whose family used to spend a lot of money with us because she quit and found another job. Just because these jerks were out to make a name for themselves. So, the moral of this story is don't underestimate the power of the plus card. Also I never use my plus card on markdowns and pay cash. Buying markdowns with an employee plus card also sends up a red flag at loss and prevention. They look for any excuse to screw over senior employees.
You can't believe anything they tell you. When they first introduced the Kroger Plus cards they said under no circumstances would anyone, except for 3 people at the very top of the corporate rung, have access to the information that's on a person's card. They also lied about the individual discounts. They said if you regularly bought a certain item, you might get a discount or a freebie after buying so many. I've never gotten such a discount.
There are definitely rewards for buying alot of a certain item. It happens all the time. When you build a history, and not necessarily a long one, of purchasing a type of item, you can start receiving catalina coupons for it. Happens with all sorts of items in every department. It doesn't come off by scanning your card, it's a coupon, so they offered you the discount but aren't guaranteed to have to pay for it if you wait too long or forget the coupon or whatever. There are also "Buy 10, get the 11th free" trackers on every card. It's tallied just like the fuel points, but these are only on like a dozen different items, only a few of which my store carries, and none of which I've ever bought.
As for the information on cards, it was their mistake to promise total lack of access to customer's information. It's wildly impractical to limit it that much. If it had stayed that way, I can see things spinning out of control as such: customers who need any information changed end up leaving kroger for a competitor, after spending 6 weeks and filing 7 level 2 complaints with the company, only to be told they have to make their way like 3 steps higher in the corporate structure.
Most employee discount cards are for the individual employee only, and not to be used by even family members (I'm referring to how this girl's parents would come in and use her discount status). Best way to put it: If you cannot personally claim them as dependent/s on your tax returns, it's a no-no.
That all stated, I still agree with the O.P.: That employee brought a whole truck load of faithful, consistent customers. For the company to get all macho and lose that was stupid.
If you are on the clock and make a purchase with the plus card it will raise a red flag as well. Thats why i clock out before break and Always use debit card.
Most employee discount cards are for the individual employee only, and not to be used by even family members (I'm referring to how this girl's parents would come in and use her discount status). Best way to put it: If you cannot personally claim them as dependent/s on your tax returns, it's a no-no.
Not true. Employee plus cards are allowed to be used by any member of the employee's household, though they try to limit it to nuclear family members: spouse, children, grandchildren, parents, and siblings.
Win7Tech wrote: Yes I got a coupon's for tampon's and pads and I am a got.
There are many ways this could be happening, but it isn't a random coupon. It would more than likely be from someone else than you using your card and purchasing those items. That's almost always the case. It may be a family member, or someone may be typing in the phone number registered to the card without you knowing it, as happened to me more than once. Also, someone who knows you may have had another card linked to yours without your knowledge.
Read the policy on the k-pus card you are only allowed 3 immediate family members to use the card people do any of you read the policy manuels or do you just think you can do whatever you want to do??
I'm pretty sure I've read our policy manuals backwards and forwards, and there's no mention of a limit to how many family members can use the card. May be a division-by-division thing but ours must not care. They have plenty of other ways they micromanage our lives, so they must not care.
poicy is 3 family members read up on he policy 3 ,3, 3, 3, not 9
There were only 3 household members using the plus card. The Father, The Mother, and The Daughter who was also the employee. The other 6 family members were all children under the age of 16. These were her brothers and sisters. They did not ever use the card or make purchases in the store. What Loss and Prevention thought was that she, the employee, was just scanning her card for anybody and everybody who passed through her line. This girl was so honest that she would not check out her own parents as per Kroger policy. It all worked out for the best anyway. She now has a better paying job that she is really happy with. Her parents now shop at Aldi and they beat Kroger's prices anyway.
