at kroger we dont want you to wait. but we dont have enough checkers or baggers..ever,,so they call surge checkers ..now i get to do my job and run back and forth to the front end all day. It does not pay to be compentant and speak english at kroger. way to save a nickel kroger!
I have a love/ hate releationship with relieve help. I hate that I have to stop what I'm doing, to walk clear across the store to help out the front end. But I love to socialize with the customers. Because, most of the time I work alone. Plus I like hearing my name over the intercome makes me feel inportant LOL.
The thing i do not understand about q vision,key marketing, and all the other things that are used run a grocery business is that those who have the power to make executive decisions left out one element.......the customer.
The thing i do not understand about q vision,key marketing, and all the other things that are used run a grocery business is that those who have the power to make executive decisions left out one element.......the customer.
All of the things you listed are totally customer-centric. Especially QueVision.
Customers don't like being pushed around they have their favorite checker and that is why they love to come into our stores is because they have a connection with that checker and then here we are trying to move them. All for the sake of a score!!!!
The thing i do not understand about q vision,key marketing, and all the other things that are used run a grocery business is that those who have the power to make executive decisions left out one element.......the customer.
All of the things you listed are totally customer-centric. Especially QueVision.
I see it being more cost cutting than anything. Corporate management and store managers get more money/bonuses because there are fewer hourly employees working in the store. It's not just at the Kroger I work at, but elsewhere too. We don't have enough scheduled checkers/baggers, so other help from other departments is called and as a result, the work in produce/grocery/drug gm and dairy isn't getting done. How is that serving the customer when the customer can't get what he/she needs/wants because the people from those departments are up front checking/bagging/getting carts and not stocking? Then, when the surge help gets fed up and won't come when called, the customer still loses out because they have to wait longer up front to be checked out or they have to bag their own groceries. One of our front end supervisors told me, "we might as well just start telling the customers they have to bag their own groceries from now on" because we never have enough baggers on the front. Our floor supervisors are practically chained to the registers constantly rather than running the floor. Our sanitation people aren't doing their jobs because they're up front so much, so again the customer loses out because the bathrooms aren't clean or the trash cans are full and stinking up the place.
Kroger is not, I repeat not, about putting the customer first. It's all about bottom line first and everything Kroger does is with the bottom line first in mind with the customers second in mind and the employees a distant after-thought, if that. Que-Vision is wrong much of the time and does not help with 1 + 1 compliance that much and Key Retailing has slowed down the rate work gets done so that now between Key Retailing and the front end being so short-staffed, the other departments really can't get their work done now. Kroger stores have employees running around so much one might think they're being chased by a murderer. It's not efficient and it's not good for the customers or employees - it's only good for corporate and store management because hey, it's more raises and bonuses and money in their pockets while employees struggle to get by on paycheck by paycheck and the customers are left standing around looking for help in under-staffed departments or being forced to wait up front or being pushed to go through the lines faster even though they would rather talk to the checker/bagger for an extra minute or two.
Nothing Kroger does is customer-centric. Most of us can clearly see that day in and day out.
