My whole week is U-Scan. Eight hours a day, five days a week. I keep it very clean and extremely well-maintained. Yesterday, I was waiting in line and going from robot to robot filling bags and wiping the scanners and I was waiting IN LINE for the last robot to open. It was finally my turn to use the machine (sounds silly saying it that way since I wasn't really using it) and the woman behind me said, "Excuse me, you work here? I'm in line." My response was a quick "Oh, sorry! It'll only be a bit."
I did feel bad. Her kid was crying and I can only imagine her day being a parent and all, so it's not like I am mad at her for it (She's a stranger. What can you do?), but before she went to the customer service desk she told me she works for corporate and my supervisor won't like to hear what she had to say about me.
Is that typical? I mean for someone from corporate to behave that way...
-- Edited by burgerburg on Saturday 13th of October 2012 03:22:51 AM
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There's claw marks on your spine; it happens all the time.
I had a customer who is nothing but the biggest bitch when she shops get mad because we were out of an item due to the warehouse not having any in stock tell me she knew our division president John Hacket.... I said I do too.....She was left speechless and now wont say a word to me much less look my way. I really wouldn't worry about that lady because if she was corporate..... she is more than likely a cubicle sittin overpaid do little for the company *******.
It sounds like the OP was in line in U-Scan to clean the station when approached by the rude customer.
Best thing to do would have been to wait until that station was empty before attending to it, unless it was in dire need of something right then. Live and learn, which is something you can do...she sounds like she will always be a b*tch.
It seems like there are more true believers on the corporate side of things, so who knows.
It depends on how much your higher ups like you. If you are well liked and useful, it'll probably be ignored. If you are a problem for them, it will be bad.
I work U Scan frequently. I used to obsessively scrub and fill bags. And I mean just scrub scrub scrub, and even puff out bags so they'd be ready to use. I felt like I was the only one who cleaned and filled bag racks.
No one ever noticed. Customers don't care. Unless the machines are dripping grocery fluids or have mysterious puddles on them, they just want to get out. They don't even care if the machine has empty bag racks. Hell, it seems like those are the ones they always go to first.
Eventually, my manager started getting upset with me since I wasn't pulling enough customers out of the regular lines.
Now, I don't even bother cleaning unless it's really necessary, or I'm bored.
It seems like there are more true believers on the corporate side of things, so who knows.
It depends on how much your higher ups like you. If you are well liked and useful, it'll probably be ignored. If you are a problem for them, it will be bad.
I work U Scan frequently. I used to obsessively scrub and fill bags. And I mean just scrub scrub scrub, and even puff out bags so they'd be ready to use. I felt like I was the only one who cleaned and filled bag racks.
No one ever noticed. Customers don't care. Unless the machines are dripping grocery fluids or have mysterious puddles on them, they just want to get out. They don't even care if the machine has empty bag racks. Hell, it seems like those are the ones they always go to first.
Eventually, my manager started getting upset with me since I wasn't pulling enough customers out of the regular lines.
Now, I don't even bother cleaning unless it's really necessary, or I'm bored.
I have noticed that too, that they do not care. I stopped cleaning the U-Scans all the time, and it seems like they think that I am doing a better job than I used to. Just go with the program, I guess...
Why would you want to pull customers out of the regular lines? If they're in line doesn't that mean they don't want to use the U-Scan?
1+1 queueing all but demands that the SCO attendant pull as many customers out of regular lines as possible. If you can help them check out away from the normal lanes, whether it's faster for them or not, you can help our 1+1 scores.
It has been my experience not only working for Krogers but working for the last 42 years that some people are not going to be happy or pleased no matter what you do or how hard you try.......just smile and keep the unhappy totally confused.
My manager the other day got a compliant from a customer. She said that its her anniversary with her husband and she wants a good steak, but doesn't know much about meat. She had a shoulder steak in her hand. He told her that would be tough and recommended Top Sirloin because of the price and quality of it. Well, she went to management and told them he was trying to get her to buy the more expensive meat and that it was be trash!
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My Views and Opinions do not reflect that of the Kroger company. I'm an indivdual expressing my 1st amendment right.
