It's not enough to just have the product in stock. People buy with their eyes.
Would you buy from a place that looks clean or dirty, if the environment looks dirty most people presume that the product is dirty or not fresh.
I know some people that will not even shop in a store if there restroom looks like a mess. That one customer could have spent $50.00 or more in that store, but just because of a dirty environment they will not spend a dime in there.
That's just one customer, who knows how many others have the same mindset. So potentially you could lose a lot of money just from not having a clean store.
Kroger has to really step up their game when it comes to presentation and cleanness. Most of their older stores are filthy and set a bad image for the company.
Me personally, I never shop at a Food Lion because the first one I went to was so disgusting, that store was filthy. It's like their employees did not care about the store or their company.
Little things like dusting can make a big difference. If there is dust everywhere that tells me that the item or product has not been shopped or has been there a long time, which means it's not fresh.
That includes displays, shelves, fixtures, floors, windows, ect....
That floral manager understands the above concept. You should understand that without caring employees that make customers want to return to a clean store, that make them have a good image of Kroger, your store and your department we would not have this job. Customers are the ones who keep us employed and give us hours. Without them there would be no need for us.
My question is, if this is being done daily, then the time to do the task is greatly reduced, so how is this a bad thing? It just makes everyones life easier in the long run. As others have pointed out already, cleanliness is of high importance to customers, and the sales we make from them are our hours. In all honestly, I think any Kroger woud be well off with more people like her.
Beyond even just that, daily task and cleaning are major parts of key retailing, major part of all our jobs.
It's not enough to just have the product in stock. People buy with their eyes.
Would you buy from a place that looks clean or dirty, if the environment looks dirty most people presume that the product is dirty or not fresh.
I know some people that will not even shop in a store if there restroom looks like a mess. That one customer could have spent $50.00 or more in that store, but just because of a dirty environment they will not spend a dime in there.
That's just one customer, who knows how many others have the same mindset. So potentially you could lose a lot of money just from not having a clean store.
Kroger has to really step up their game when it comes to presentation and cleanness. Most of their older stores are filthy and set a bad image for the company.
Me personally, I never shop at a Food Lion because the first one I went to was so disgusting, that store was filthy. It's like their employees did not care about the store or their company.
Little things like dusting can make a big difference. If there is dust everywhere that tells me that the item or product has not been shopped or has been there a long time, which means it's not fresh.
That includes displays, shelves, fixtures, floors, windows, ect....
That floral manager understands the above concept. You should understand that without caring employees that make customers want to return to a clean store, that make them have a good image of Kroger, your store and your department we would not have this job. Customers are the ones who keep us employed and give us hours. Without them there would be no need for us.
No, she isn't over the top. The tables get very dirty and get water marks on them daily. A neat, clean floral department presents the right image for your customers. You need to clean the tables as you go- as you water. You need to manicure the plants, removing any dead or yellow leaves. You need to replace any damaged price tags. You need to sweep under the tables as well, and if you have crates, sometimes move them, too. You need to keep the floor clean at all times. Any distressed product has to be pulled and reduced or discarded. It only takes about two days without proper maintenance to completely trash a floral department. Notes keep things going. I have two part time clerks. If I didn't leave notes and communicate, we would be spinning our wheels, and we don't have time to waste. Each of us plays a part, and has to get our jobs done.
