It sounds horrible. I pissed off 2 customers and couldn't stop laughing.
First one, this guy came down my line and I didn't have a bagger there as I sent him to go help a pregnant coworker with her customer and it wasn't a huge order. It was maybe 20-25 items. So I scanned his items and he paid and I started to bag. He asked for plastic and as little bags as possible. So I did and finally got down to 2 items - a half loaf of bread that had a really thick bag and a six pack bar of soap that was wrapped in plastic. Sos I laid the soap down and placed his store ad (he put it up with his groceries and wanted to keep) down and the bread on top of the ad. He immediantly went into a rampage and started screaming and cussing at me, including "Why would you put bread with soap, you stupid f**ktard?". I had been very friendly with him and this was near the end of my 8 1/2 hour shift, so I was pretty angry he said that. So I reached into his cart and unbagged ALL his groceries, smiled at him and said "There. Least bags aas possible." And started the next customer before he even had a chance to walk away. It was an elderly woman behind him and neither of us could stop laughing as we watched him rebag his stuff and PUT THE SOAP AND BREAD TOGETHER.
Then, my store has a deal on Pepsi 6-packs. So this guy came up with every kind in adifferent and handed me a diet pepsi saying he has 25 of them. I told him I needed one of each kind (I have been in trouble before not scanning different kinds/flavors of items before). He got angry and asked why. I told him for our inventory. He sreamed at me: "What inventory? Ya'll don't keep inventory! YOu know who does? Pepsi!" I told him our inventory has to match up with theirs, and my bagger, an older man in his mid 50s came over to help him count and hanfd me all his sodas. He had them on those trays they come in on on the truck. He them screams at the bagger "Fine! Put every goddamn one up there!" And continues to rant about me needing 1 of each kind of soda he had. He sw the bagger just handing me 1 Dr. Pepper and counting the rest and screamed: "Put the whole f**king tray up!" and picked up the trays and started slamming them on the counter. Then he threatened me if his total didn't come out exactly right because I scanned them wrong (which I didn't). We could hear him ranting and cussing about all out the door. And this man was no less than about 50-55 years old! I couldn't stop laughing and neither could any of the baggers or cashiers on the front.
That reminds me of one time I was checking out. I was behind a customer who was giving the cashier a hard time for the new gas policy. Seriously? WTF? And the cashier was trying to explain that he had nothing to do with the new gas policy and she just wasn't having any of it and was screaming "I'll never shop in this store again!!" When she left me and the cashier laughed about it, and he said that she lived right across the street and had caused scenes like that before, and she always was back within a day or two. Next time I talked to him he said "yep, she came back."
Then there was another lady who came to the deli and caused a minor scene because she (gasp) was standing at the counter for about 20 seconds without anyone noticing her. We waited on her, and then one of my coworkers said she was going on break and we made small talk about what she was going to eat on break. The lady came back over all red in the face and said "yeahh that's right! Keep gossiping about me! I know that's what you're doing!!" We weren't talking about her, but after she did that we did gossip about how crazy she was.
We are definitely in a new age when it comes to our customers. Most of them are still fine, but all it takes is that one ass hat or three to douche out your day.
The most common issues I have to deal with concern freight/grocery items we're out of; these grown, adult 'people' will throw fits like infant children! And no matter how patiently you try to explain to them that we, on the store end, have no power or control over what comes in, when it does, or how much of it, they don't wanna hear it. They just want to show their asses.
To the OP: I would have done the same thing you did to the 1st customer. I've had customers tell me they want their bags light. And then when I do they pick them up and shake them up and down and then tell me to do it again. After 2-3 times of this I've come close to just dumping the groceries into the cart and asking them if the bags are light enough.
It sounds horrible. I pissed off 2 customers and couldn't stop laughing.
First one, this guy came down my line and I didn't have a bagger there as I sent him to go help a pregnant coworker with her customer and it wasn't a huge order. It was maybe 20-25 items. So I scanned his items and he paid and I started to bag. He asked for plastic and as little bags as possible. So I did and finally got down to 2 items - a half loaf of bread that had a really thick bag and a six pack bar of soap that was wrapped in plastic. Sos I laid the soap down and placed his store ad (he put it up with his groceries and wanted to keep) down and the bread on top of the ad. He immediantly went into a rampage and started screaming and cussing at me, including "Why would you put bread with soap, you stupid f**ktard?". I had been very friendly with him and this was near the end of my 8 1/2 hour shift, so I was pretty angry he said that. So I reached into his cart and unbagged ALL his groceries, smiled at him and said "There. Least bags aas possible." And started the next customer before he even had a chance to walk away. It was an elderly woman behind him and neither of us could stop laughing as we watched him rebag his stuff and PUT THE SOAP AND BREAD TOGETHER.
Then, my store has a deal on Pepsi 6-packs. So this guy came up with every kind in adifferent and handed me a diet pepsi saying he has 25 of them. I told him I needed one of each kind (I have been in trouble before not scanning different kinds/flavors of items before). He got angry and asked why. I told him for our inventory. He sreamed at me: "What inventory? Ya'll don't keep inventory! YOu know who does? Pepsi!" I told him our inventory has to match up with theirs, and my bagger, an older man in his mid 50s came over to help him count and hanfd me all his sodas. He had them on those trays they come in on on the truck. He them screams at the bagger "Fine! Put every goddamn one up there!" And continues to rant about me needing 1 of each kind of soda he had. He sw the bagger just handing me 1 Dr. Pepper and counting the rest and screamed: "Put the whole f**king tray up!" and picked up the trays and started slamming them on the counter. Then he threatened me if his total didn't come out exactly right because I scanned them wrong (which I didn't). We could hear him ranting and cussing about all out the door. And this man was no less than about 50-55 years old! I couldn't stop laughing and neither could any of the baggers or cashiers on the front.
There are people where I live that are mean. It has been a very long while science I have heard a customer to cuss like that. My store manager and alot of others on the front are Christians and do not want to hear cussing like that. It's just not right for a customer to rant like that. He was in his 50's? He was acting like a 3 year old. If my manager would have heard him he would have calmly talked to him and calmly asked him to not cuss. If he continued to cuss he would ask him to leave and not come back. A manager does have the power to ban someone from the store. The town I live in there is really noone that mean but it could happen I guess ive seen strange looking people lately. If someone does me like that I would just walk away. Ive been with Kroger 18 years so im sure they would not fire me for refusing to help if they act like that.
OK, Here you go...A true story that happened recently...PICTURE THIS...Lady walks into a department...She's looking for help trying to find something...Chats up one of the employees, wanting help with a few things...Employee offers his assistance, because employee is all about the customer first...Employee thinks lady is just being friendly...In walks second employee, who supposedly "butts in" wanting to tell something to the first employee...Well, lady thinks the second employee is rude...Lady starts screaming bloody murder across the store, "Who do you think you are, Mr. No-Name Without A Badge (second employee didn't have one on at the time, and was leaving for the day)?" Lady remarks to customer next to her, "Did you just see that??? Did you see how rude that was???" Employee said nothing, frozen with fear. Well, lady sees another department employee, and asks her who the second employee was, and then states, "I want to talk to the manager...NOW!!!", and tell the manager how rude that person was, and that the first employee was just trying to help her...She is referred to customer service...She proceeds to go up there in a huff...Manager isn't there, but co-manager is...He apologizes for said employee's behavior, and will have a talk with employee, etc....Lady seems OK with that...Manager tells me later that after that, she went to different departments chatting with employees, and does some shopping and checks out...She is seen conversing with another man, who may have been her accomplice...Manager thinks that she was trying to distract employees, while said man was looking for items to steal...But, not the best part...Lady comes back to the customer service counter 30 minutes after her first encounter with the co-manager...Co-manager is there again...Co-manager apologizes a second time...She starts on him about the whole ordeal again, saying something like "I don't care if you DO ream out said employee's ass or not...I deserve some compensation for my trouble and embarassment!!!" She then proclaims that she worked in another company's customer service department, and she'd never seen anything like it in her life....She also tells co-manager that she'd been shopping for 15-20 years at that particular store, even though co-manager and first employee had never even seen the woman before, and first employee had been at that location a long time...So, she could've been lying through her teeth...Co-manager thinks she was only out for money, or if she raised a big enough stink, someone would compensate her for her troubles somehow...Co-manager said if they WERE running some kind of scam, he wouldn't have any problem telling them to shop somewhere else, as he'd dealt with similar issues before at previous stores...Sure, second employee could have been more tactful, but co-manager thinks lady would have just found something else to complain about...Anyway, moral is...Treat everyone as if they are the most important person in the world...You just never know when they might "go mental" on you...
