We just got a new royal decree from the managers that now, in the deli, if anyone walks up after 9 (our closing) we should wait on them if they seem desperate but only want a few items but that we should use our judgement. My judgement says to tell everyone "sorry, we're closed." But if you turn anyone away the managers get mad about it. So now we have to keep a slicer open and try to close everything down while customers are still walking up, and we have to stop to wait on them. And if we're cleaning that last slicer (the one we left open) and a customer walks up we still have to wait on them. WTF? Stop being so greedy, Kroger.
We just got a new royal decree from the managers that now, in the deli, if anyone walks up after 9 (our closing) we should wait on them if they seem desperate but only want a few items but that we should use our judgement. My judgement says to tell everyone "sorry, we're closed." But if you turn anyone away the managers get mad about it. So now we have to keep a slicer open and try to close everything down while customers are still walking up, and we have to stop to wait on them. And if we're cleaning that last slicer (the one we left open) and a customer walks up we still have to wait on them. WTF? Stop being so greedy, Kroger.
You answered your own question.
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Would you like fries with th... I mean, your milk in a bag?
We just got a new royal decree from the managers that now, in the deli, if anyone walks up after 9 (our closing) we should wait on them if they seem desperate but only want a few items but that we should use our judgement. My judgement says to tell everyone "sorry, we're closed." But if you turn anyone away the managers get mad about it. So now we have to keep a slicer open and try to close everything down while customers are still walking up, and we have to stop to wait on them. And if we're cleaning that last slicer (the one we left open) and a customer walks up we still have to wait on them. WTF? Stop being so greedy, Kroger.
I agree with the boy who has a bag over his head. You answered your own question.
Don't wait on them. Our service desk closes at 9 and people walk up at 10 o'clock when we have no tills out in the store period except two lines. They want to pay a bill or cash a check. We say no and a manager walks by and management says yes. We tell management no. The customer gets mad and walks away. Them we tell management our situation and if they write us up we tell union and corporate. They tear the wire up in our face like nothen happened. I don't play with bull sh** managers.
Don't wait on them. Our service desk closes at 9 and people walk up at 10 o'clock when we have no tills out in the store period except two lines. They want to pay a bill or cash a check. We say no and a manager walks by and management says yes. We tell management no. The customer gets mad and walks away. Them we tell management our situation and if they write us up we tell union and corporate. They tear the wire up in our face like nothen happened. I don't play with bull sh** managers.
Exactly. I had a good 6 month period where I spent most of my time going behind one of our comanagers and fixing what she had F@#$ed up because she would make what was obviously the wrong call in just about every situation, even though she didn't know a thing about how a front end operated. I had many conversations with cashiers which went like this:
cashier: "Well, Ms X said do it this way."
me: "I know. Even though she may have the authority to make that call, I have the knowledge to tell you the right way to do it. Not just righte-er. Right period."
Don't wait on them. Our service desk closes at 9 and people walk up at 10 o'clock when we have no tills out in the store period except two lines. They want to pay a bill or cash a check. We say no and a manager walks by and management says yes. We tell management no. The customer gets mad and walks away. Them we tell management our situation and if they write us up we tell union and corporate. They tear the wire up in our face like nothen happened. I don't play with bull sh** managers.
I don't wait on them myself, but I work with two by-the-book-no-exceptions people. I hate closing with them because they do tell everyone "yeah we're open!" I said no to a customer once and one of them tattled on me. But if I'm not working with them, we usually just tell customers we're closed.
Exactly. I had a good 6 month period where I spent most of my time going behind one of our comanagers and fixing what she had F@#$ed up because she would make what was obviously the wrong call in just about every situation, even though she didn't know a thing about how a front end operated. I had many conversations with cashiers which went like this:
cashier: "Well, Ms X said do it this way."
me: "I know. Even though she may have the authority to make that call, I have the knowledge to tell you the right way to do it. Not just righte-er. Right period."
and many problems were solved that way.
We have one of those at our store now. He doesn't know what he's doing on the front end and we go out of our way to limit his contact with cashiers and customers when things need fixing.
If it's something simple like a customer needs an item they can't find or we're out of something and a customer wants a substitute or we need management to OK underage ID, that's OK. We'll get him.
Anything else? NO. My rule is keep him away and keep us sane.
If we have to, someone'll distract him so customer service or even the uscan person can fix things.
He treats front end employees like circus monkeys. He has so little respect for any body there it's offensive. He doesn't know anything about the front end. He only cares about the que vision reports.
