Well I need HELP again, my ELMS (Quota) has gone down, bottom fo the page again. I think is't on the key pad that am making a mistake.
I scan very fast, then I press TOTAL , then immediately press CHECK TENDER, after the customer gets their payment out I press CLEAR, then the payment type (EBT, CHECK TENDER ect.) some times I have to press the clear button several times in order to return to the total on the screen. Sometimes the word SYSTEM BUSY comes up. Again I will press the CLEAR button several times. I think my problem is in the function procedure.
Nothing pauses your ring tender time anymore short of suspending the order. So hitting check tender is just slowing it down.
What was your ring tender % and items per minute for this week that were so low? You may have to ask your CSM or a mgr for the items per minute since its not on the sheet that's supposed to be posted. Knowing both of those numbers can tell me whether your scanning or tendering payments needs more work.
1. Ask customer if they will be needing anything else - (cigarettes, ice, etc, anything that slows down a ring. Go get the item first) 2. Don't ring anything until you get the Kroger Plus Card / or alt ID. 3. As soon as you get the Plus Card/ ID, ask how they will be paying - "Will this be cash, check, debit" (this usually makes them begin pulling out their checkbook, card, cash) 4. As soon as you finish your ring, hit total / EBT 5. If they pay with cash, or check, put in the amount, then immediately when the cash drawer opens, close it. 6. re-open the cash drawer to put the check in the drawer, or give back change.
Nothing pauses your ring tender time anymore short of suspending the order. So hitting check tender is just slowing it down.
since when?
you can't control of the crazy things customers do like yack on the phone and ignoring you. remembering stuff they forgot or waiting for someone who came in with them with other items, etc.
as a practical matter, there has to be a way to 'pause' the clock without penalizing cashiers for the customer's behavior. if you're going to have a metric it has to be a fair metric.
Nothing pauses your ring tender time anymore short of suspending the order. So hitting check tender is just slowing it down.
since when?
you can't control of the crazy things customers do like yack on the phone and ignoring you. remembering stuff they forgot or waiting for someone who came in with them with other items, etc.
as a practical matter, there has to be a way to 'pause' the clock without penalizing cashiers for the customer's behavior. if you're going to have a metric it has to be a fair metric.
Since about 2-3 years now. Hitting check tender or ebt used to pause our time, but nothing does since they changed it. They made it that way on purpose because they "want the system to reflect real-life, not ideal, performance" or some BS like that. And I can tell you, as a cashier who regularly achieves 105-110% ring tender with 10 or more earned hours, that it is still possible to perform well with the system set up this way.
Since about 2-3 years now. Hitting check tender or ebt used to pause our time, but nothing does since they changed it. They made it that way on purpose because they "want the system to reflect real-life, not ideal, performance" or some BS like that. And I can tell you, as a cashier who regularly achieves 105-110% ring tender with 10 or more earned hours, that it is still possible to perform well with the system set up this way.
I've seen earned hours on ring tender sheets but I don't know what it means.
Since about 2-3 years now. Hitting check tender or ebt used to pause our time, but nothing does since they changed it. They made it that way on purpose because they "want the system to reflect real-life, not ideal, performance" or some BS like that. And I can tell you, as a cashier who regularly achieves 105-110% ring tender with 10 or more earned hours, that it is still possible to perform well with the system set up this way.
I've seen earned hours on ring tender sheets but I don't know what it means.
I can explain every number on your ring tender sheet. However, there are only 4 numbers you really ever need to worry about.
-ring tender hours: This is the actual total time you used to ring items and tender payment. This begins the moment the first item/card is scanned, and ends essentially the moment the reciept starts to print, except for orders which require the till to open for cash/stamps/etc, in which case it ends when the till closes.
-ring tender EARNED hours: This is the time you EARN depending on the items you scan and how payment is applied. Smaller, lighter items get less time. Larger and heavier items get more time. Cash gets less time than a check. Entering a PLU or UPC nets 4 sec, while scanning with the gun gets you 0.4 sec. This means that you can gain significant advantage by knowing your produce PLUs well, but also it means that using your gun to scan a large item, which takes several seconds often, can set you back significantly.
-ring tender %: This is the ratio of (ring tender earned hours)/(ring tender hours)
-items per minute: This is how many items you rang over the week divided by the number of minutes you spent scanning items.
This is all you need to know to understand the sheet, but if you have other specific questions, I can answer them as well.
thanks for explaining those columns. what do I "earn" with "earned hours" scanning? it's not like we're automechanics paid by the number of hours allotted for a job. does this in any way effect my future pay, promotions, seniority ?
thanks for explaining those columns. what do I "earn" with "earned hours" scanning? it's not like we're automechanics paid by the number of hours allotted for a job. does this in any way effect my future pay, promotions, seniority ?
No, it does not affect your those things. Earned hours is the total of the time you were assigned based upon what you scanned and how you tendered payments. Each UPC or process/payment has a predetermined time that it "should" take you to do. Take keying in a UPC for example. Keying in a PLU or UPC EARNS you 4 sec. If you only take 2.769 sec actually performing that operation (including handling/moving the item) your ring/tender time for that item would be (4 sec)/(2.769 sec)=144.4% but if it takes you 12.456 sec to figure out what it is, look up the PLU and enter it, your ring/tender for that item would be (4 sec)/(12.456 sec)=32.1%
Your weekly ring tender % is simply (sum of weekly ring/tender earned times)/(sum of weekly ring/tender times) expressed as a %
Each UPC or process/payment has a predetermined time that it "should" take you to do. Take keying in a UPC for example. Keying in a PLU or UPC EARNS you 4 sec. If you only take 2.769 sec actually performing that operation (including handling/moving the item) your ring/tender time for that item would be (4 sec)/(2.769 sec)=144.4% but if it takes you 12.456 sec to figure out what it is, look up the PLU and enter it, your ring/tender for that item would be (4 sec)/(12.456 sec)=32.1%
Your weekly ring tender % is simply (sum of weekly ring/tender earned times)/(sum of weekly ring/tender times) expressed as a %
I hate to nitpick someone with obviously way more experience and knowledge in this who has helped me understand it better, but a slight correction in wording mainly (and from the list you gave in recent thread). PLU/UPC earns you 4 ADDITIONAL seconds over scanning which regular scanning earns you 1.5 (for a total of 5.5). So if it takes you 2.769 seconds to enter in the UPC/PLU it's 144.4% OVER scanning it yes, assuming you scan the item in 1.5 seconds but overall it's 5.5/2.769 = 198% - all before weight credit.
Course this doesn't mean yaay let's go back to 1950 and type in everything, has to be a balance of course lol. Usually if I see items I KNOW are going to take over 3 seconds to scan, I'll just punch in the UPC cuz I know I can do that in usually under 4 seconds depending on the frequency of the item, some common ones 2.5-3 seconds. Produce is usually about a second on average for most common ones. Quantity gives you .5 seconds more, weight gives you 3 + seconds and keyed weight gives a whopping 5 seconds extra on top of PLU entering so 10 seconds total..generally not worth it too much though cuz the scale kicks back with errors usually if you try to key in PLU AND weight really fast but worth noting for sure! I use it all the time for CVV WIC..they got the payment ready cuz it's WIC, just weight all produce (if weighable) while they're getting all their WIC items set up for you (or hopefully that is) then either remember the weights or write them down then when you get to the CVV just type in the entire CVV order and baam insert check...MASSIVE earned tender time like over 90 seconds for something that takes like 20 seconds around.
Most cashiers dread WIC, I'm usually out trying to chase them down to come to my register...$$$
-- Edited by Operations133 on Wednesday 18th of December 2013 11:38:38 PM
No. You can hit no sale / sign off in the middle of a transaction and it will pause it while you run to do a price check, cigs ect.
It used to. Not anymore. They took that away just like with being able to hit check tender to pause time. The only way you can pause time within an order is to leave the order one way or another, usually by suspending it.
