After almost 38 years with this company, I'm retiring soon. To paraphrase an old poem, "It was the best of times. It was the worst of times." With all due concern, this company REALLY needs to train their employees the way they use to. It's said they don't have the time or the money to invest in this. At some point, they'll know better. Dear Management, Please listen to those who are actually out on the floor, and RESPOND!!!!
you old fart. best of luck with your retirement. 38 years is a long time. there is a guy in my store who has 46 years in! crazy. anyways, i know you are a regular here on this site - peeking in almost regularly - just to read and not posting much. please still come by when time allows. you are always welcome. stay active in your retirement!
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I am no longer part of the oppressed, evil workforce of Kroger! Can you say "Hallelujah"
You're right about the training. For example I asked a new cashier at my store the other day how long they were trained, and they said less than an hour. I had two days beofre I was left alone on a register. And over the last couple of years we had changes to how we ring up WIC vouchers and we have never been formally shown how to ring them up. Just a paper taped up at the registers.
You're right about the training. For example I asked a new cashier at my store the other day how long they were trained, and they said less than an hour. I had two days beofre I was left alone on a register. And over the last couple of years we had changes to how we ring up WIC vouchers and we have never been formally shown how to ring them up. Just a paper taped up at the registers.
And we don't have the paper taped to the registers any more because it looked messy. I don't know how I'm supposed to train someone on WIC without them having that fall back.
We just had a compliance check. It went fine in terms of following all procedure but the person overheard the term "WIC" used when an exchange item was asked for and claimed using the term WIC violated the law. We'll see how that shakes out. Hopefully the cashier will still have a job.
I don't know what we're supposed to do in terms of training if we have to train around calling a WIC item a WIC item.
I bet she's wrong on that... the stickers themselves say WIC Approved?
Yeah the self stickers say WIC. The register will say "NON-WIC" if the item isn't too. The training videos, even those made with USDA funds aimed at cashiers have the best practices cashiers saying WIC.
I read through the state manual tonight and didn't find anything specific on point to what she said. Maybe she had an ax to grind or, to her view, it was somehow discriminator and embarrassing to a hypothetical WIC customer to communicate between employees this key information.
Also compliance shops aren't supposed to reveal that's what they are under federal law.
