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Post Info TOPIC: It really drives me crazy when...
Anonymous

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It really drives me crazy when...
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They schedule 3 people to close the deli on weekday nights, but then on the weekend they only schedule 2. Uh, hello?  Barring Friday, we're pretty dead weekday nights, and we're slammed Saturday and Sunday to the point where we have problems closing on time. I don't understand the logic behind this?? It's so hard to take your break, close down the salad bar, or do anything else when there's a steady line of customers, because that would leave only one person on the counter.

Of course, the one Sunday they DID schedule 3 people was Superbowl sunday...and we were dead, since everyone was at home watching the game.



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Got that right.  One day at my store we had a opener come in at 7, a middle person at 10:30 and a closer come in at 4.  Three people, not counting the chicken person who can't help us much when it's busy chickenwise.  And were a fairly high volume store for our area, right across form a Wal-mart.  As Busy as we are we need at least 5 people to cover the dept. from 7 a.m. to 9 or 9:30 at night.

 



-- Edited by krogerman77 on Tuesday 19th of February 2013 02:29:09 AM

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One word: laziness.

God forbid people who make the schedules check to make sure they're in accordance with seniority and make sense given how busy it is a particular day.



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Why is deli in charge of salad bar?

In my store, salad bar is under produce, but it's its own department with a department head and everything.

And I know what you mean, deli has some odd scheduling here too. I work in the bakery, and yesterday, it was someone working 5-1, 8-4 and me working 1-9, so there were 3 people scheduled for the whole day, while there 5 people at once in the deli, and they had nothing to do but stand around and make jokes.

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4hourrush wrote:

Why is deli in charge of salad bar?

In my store, salad bar is under produce, but it's its own department with a department head and everything.

And I know what you mean, deli has some odd scheduling here too. I work in the bakery, and yesterday, it was someone working 5-1, 8-4 and me working 1-9, so there were 3 people scheduled for the whole day, while there 5 people at once in the deli, and they had nothing to do but stand around and make jokes.


 When I was first hired, our store was like yours. Produce was in charge of the salad bar, and they had their own person specifically to do it. But the person in charge of it would  come into to the deli for some reason to make the salads to put out. Eventually, since they were doing that, the deli department took it over, and then they got rid of the salad bar person all together and just have the deli opener put the salad bar out. (It's a pain in the butt, you have to have it out before 9 am, and you also have to put out sandwiches and deal with customers, and you're alone opening. If you take too long they yell at you.)

Yeah I know what you mean about the odd scheduling. That's why I hate having 3 people on weekdays, all we have to do is stand around and chat or clean the same things over and over, since we're not busy. And there are three hours of overlap between the openers and the closers, so there are about 6 or 7 people in the deli at once until they leave.



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Drives me crazy when in the deli when a customer says "give me a pound of turkey!"  Then they get mad when I asked them what kind of turkey.  I mean at my store we got smoked turkey, oven roasted, honey or peppered turkey.  And thats just the Private Selection meats!



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People dont know how to schedule.

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krogerman77 wrote:

Drives me crazy when in the deli when a customer says "give me a pound of turkey!"  Then they get mad when I asked them what kind of turkey.  I mean at my store we got smoked turkey, oven roasted, honey or peppered turkey.  And thats just the Private Selection meats!


 yea and it drives me crazy when a customer comes to the deli and says "you're out of salad mix on the salad bar" then i have to explain that the salad bar is run by produce (salad -> veggies ->produce) and it is like that in every grocery store you go to in the whole entire world. so go bug them about the damn salad mix.



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Shouldn't it be a clue when the salad bar (at least it is in my store) is in the produce section, NOT the deli?

Then again, I once had someone come back to the bakery and ask where he could find strawberries.

I was like "umm... in produce?"

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Now I'm jealous of all the people who have salad bars in the produce department, haha. I never knew that our deli was weird in that we handled the salad bar. But then again, we don't have any produce on the salad bar...they're all pasta salads.



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Anonymous wrote:

Now I'm jealous of all the people who have salad bars in the produce department, haha. I never knew that our deli was weird in that we handled the salad bar. But then again, we don't have any produce on the salad bar...they're all pasta salads.


That would be why. I wonder why they didn't just call it the pasta bar lol



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thedude wrote:
krogerman77 wrote:

Drives me crazy when in the deli when a customer says "give me a pound of turkey!"  Then they get mad when I asked them what kind of turkey.  I mean at my store we got smoked turkey, oven roasted, honey or peppered turkey.  And thats just the Private Selection meats!


 yea and it drives me crazy when a customer comes to the deli and says "you're out of salad mix on the salad bar" then i have to explain that the salad bar is run by produce (salad -> veggies ->produce) and it is like that in every grocery store you go to in the whole entire world. so go bug them about the damn salad mix.


Where I'm at, the deli is responsible for the salad / pasta bar. A portion of the deli directly faces the salad / pasta bar. I've been in other Kroger stores and it seems to vary as to which department the bar ends up being maintained by, so I can understand how a customer might be unsure of who is in charge of maintaining it.



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You're right though, the salad bar does have more pasta and things like cottage cheese, instead of actual salad.

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some salad bars have a couple soups and even some stuff like taco mix and nachos. i remember back in the days walking by and grabbing a nacho and scooping up some of that taco mix!  YUMMY



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Oh I forgot, the salad bar in my store does have a couple soups. One day they had stuff to make beef barbecue sandwiches too. That was a good day :D

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I like Giant Eagle's salad bar waaay better. They have ACTUAL SALAD on it. We get complaints at Kroger all the time that we don't have real salad, but we're not allowed to actually put any salad on the salad bar because it doesn't have an ingredient list. I don't know why they couldn't just make up one for some lettuce salads, how hard could it be? And I've never once seen one customer actually look at the ingredient book, it's been sitting in the same place on top of the salad bar collecting dust for as long as I can remember.

 



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