Anonymous wrote:

---

I was just hired about 2 and a half weeks ago. They really didnt give me any formal training on the register so I feel like im running blind. They have only scheduled me to work 2 days so far and they are spaced so far apart that Im afraid im going to forget what ive learned so far. I pretty much have it down as far as EFT, check, and cash sales go but the one thing im struggling with is coupons. What happens if they dont scan? When this happens I call for someone to help and they run over and hit a bunch of buttons but they dont explain how to do it to me! PLEASE help! Also , another thing is WIC. Could someone PLEASE tell me the process so I can keep a cheat sheet with me until I have it memorized?! Thanks 

---

      With coupons you generally have a few options to go with. You will know what your options are when you scan the coupon and hit clear. If there is an O in the top right corner then you can put it through yourself. If there is an M then it requires an override scan to be put through. Override it if they have followed everything and the system just didn't register it. When it comes to the M overrides you can put those through if it's only one or two by manually entering a coupon. I don't know how your store feels about doing this, but I'll still tell you how someone would go about doing it. You would just hit vendor coupon, then type in the amount it's worth, and hit grocery. Again, I can't reccommend doing this, but it is really up to you. The main thing you'll have to worry about is the one's you can override yourself. Like I said before, you just hit clear once it didn't work, then hit override (if it's the O), and enter. If it is coupons that are worth a lot or there are a lot of them you might call over your floor sup, CSM, or ACSM. 

     WIC is something that you'll get down easily once you've learned it. For WIC, start out by checking the month on the voucher and make sure that it is the same as the current month. Do not accept any vouchers that are for the last or next month. Once you've done that, hit the WIC button twice. You'll then be prompted to type in the beginning of the month and last day of the month. Usually, before doing all of this I get the person to sign their voucher and compare to one of the signatures on their list. Now, you'll scan the items and make sure that they all match up with what is on the list. A lot of the time they'll have the option to get one thing OR something else instead. After you've done this and used their plus card you'll take the total. Then, hit 2 / type in the amount and hit check tender. For a produce WIC, you'll start it out like a normal order and DON'T hit WIC twice for produce. Once you've scanned the things take the total. Produce is different because normally there'll be a limit on how much money it can be worth. Usually, this is $6 or $10. Always ask the person if they want to pay the difference on the cost of a produce WIC if it goes over the amount limit on the voucher. To continue, from here. You'll hit foodstamp tender then total. Then, you'll type in 2 / the amount on the voucher (or the amount that's given if it is less than wha'ts on the voucher) and hit foodstamp tender again. After the check is printed you'll hit total and take the payment if it was over the amount.

Sorry if that was all a little bit confusing. If there's anything that didn't make sense, or if you'd like me to turn it into a numbered explanation (1. WIC WIC, 2. Blah blah, 3.) etc. I can. 

Coupons

1. Hit clear when it says the coupon didn't work.

2. Check for an O or M at the top right.

3. If it's an O and they got it, hit override near the top right of the keyboard, and then enter.

4. If it's an M and they got it, get an override from someone and hit the override button, and then scan the override. (Don't press enter for this one)

WIC

1. Check to make sure that the WIC voucher is for the current month.

2. Get the person to sign the voucher and compare it to their list of signatures.

3. Put the current date on the voucher in the space provided.

4. Hit the WIC button twice.

5. Type in the dates (First and last days of the current month, Ex. 030113 then 033113)

6. Scan the items and make sure they follow what is on the list. (Just read it off and it should be pretty straightforward)

7. Once you've scanned the items and gotten the plus card take the total.

8. Then, hit 2 / type in the amount and hit check tender.

9. Ex. Hit total and the amount is $23.46, so you hit 2 then / then type 2346, then hit check tender.

10. After that it'll ask you to insert the document.

Produce WIC

1. Start these out by getting the voucher and having them sign it and making sure it is for the current month.

2. You DON'T hit WIC twice for these.

3. For produce, there will be a specific amount of money they can get of it.

4. So, you ring up all of the produce and get their plus card.

5. Now, hit Foodstamp tender and then total.

6. If the amount is less than what the voucher is worth, keep the foodstamp tender total screen up and type 2 / and what the total is.

7. Then, hit foodstamp tender and it will ask you to insert the document.

___________________________________________________________________________________________________________

6. If the amount is over what the voucher is worth you should ask if they wish to pay the difference.

7. If they do, you'll keep the foodstamp tender total screen up and type in 2 / and what the voucher's limit is then hit foodstamp tender. (Ex. 2 / 600 then foodstamp tender.)

8. After that, you'll insert the voucher and print it off. Once that's done, hit total and get the other payment.

9. Ex. Voucher is worth $6 and you hit foodstamp tender then total and it comes up to $8.00. 

10. You hit 2 / 600 then hit foodstamp tender. This pays for $6 of it and then you hit total and they pay what is left.

You can override coupons, but it's a bad habit to get into.  It's not worth the risk of getting in trouble, and you don't want extreme couponers going through your line.

Read the coupon, and check if they had the correct brand, item, and number of items.  Customers have a hard time reading basic English and following simple instructions.

Usually, they didn't read the coupon and shouldn't get it.  Or, it's a similar item of a different brand, or a simlilar item in the same product family but not the one on the coupon.

In my division, they removed the coupon buttons from the registers and claimed to deactive them.  I don't know if they actually did or not since nobody ever told me how they work.

We have two coupon codes.  30021 for food stampable items, and I think 30022 for non-foodstampable.  From there, you can just enter the amount.

I use these quite a bit, and never got a word from management.  However, I think I'm the only cashier who knows them.

WIC probably varies by state.

Out here, it's WIC WIC, shopper's card, scan everything, signature, 2/ the amount, "Gift certificate", enter the dates, and then frank it.

Produce WIC vouchers aren't usually so bad.  Just be careful, as the scales make it difficult to void produce.

If they have multiple produce vouchers, you can scan all the produce, and then run all the checks one at a time.

If they go over on a produce voucher and have an ordinary non-WIC order, you can just keep scanning and roll the remainder into the ordinary order.

Thank u so much for helping me out with this issue! Thats the first real training ive gotten so far!!! lol

In ATL WIC starts WIC WIC and ends 2 / amount check tender.

For produce ones we still do WIC WIC to start and end them with 2 / amount check tender either as the price of the produce if it's less than the voucher amount or the voucher amount of they want to pay the difference. 

For coupons make sure you don't override if an eCoupon has already been applied.  The coupon police is posted somewhere at the store.  It varies by division.  In ATL it's 5 coupons for 5 like identical items.  This is because of extreme couponers.

Beware!  Extreme couponers will purposely go to new cashiers.  When you have one GET HELP even if you have to call a store manager because some of then try to intimidate, guilt trip, make you feel wrong or stupid.  

Some try to play games and start asking you to void stuff already couponed.  For sanity and accurancy, get the order voided and start over. 

Try to get coupons early and see if any of them need the prices written on them and scan those items last so you don't waste time doing 15 SIGN-ON to print out an partial receipt to find the prices.