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Post Info TOPIC: First 60 days


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First 60 days
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I'm less than a week into the job and I'm struggling. I'm a cashier and one of the front end managers told me that I should be up to speed in two more weeks. How likely is it that I could be fired if I'm not? I think I'm doing okay, I'm just slow, but I feel confident that I'll get faster as I gain more confidence. BTW, my training was nonexistent - I was just put on the register right off the bat and only shown how to scan, take the payment and total out. I had to ask for help for everything else which made me feel like a dummy. The other clerks are really helpful but they're busy and can't always show me what to do. 

Today is the first of the month and I was told to prepare for pure hell. I work 4 to 11 today and I'm afraid I'm going to mess up big time. Is the manager right? He didn't say they would fire me, but now I'm anxious about it.



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No they won't fire you.. If you need more help just ask to be coached more. They can only fire you if your till is short or you make huge mistakes but since you are new they will make exceptions. It take a couple of weeks to get a hang. But keep trying and you will get it.

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store815 wrote:

No they won't fire you.. If you need more help just ask to be coached more. They can only fire you if your till is short or you make huge mistakes but since you are new they will make exceptions. It take a couple of weeks to get a hang. But keep trying and you will get it.


 Thanks for the encouragement. I need it!



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I doubt they would fire you. Just do your best and if you need help ask! I tell this to all new cashiers but just keep at it. if you need to take notes get a small notebook and do it. do whatever you can to improve yourself.

Stay strong and don't give up~

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Would you like fries with th... I mean, your milk in a bag?

Anonymous

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I'm a front end floor supervisor.  Relax.  You're new.  Focus on your keeping your till correct and ask for a copy of produce codes to learn.  Learn the ones you see most often.  Knowing your codes will raise your ELMS score.  

Always ask questions, don't just guess.  That's why there's supervisors on the floor. 

Find a supervisor you like and ask whatever comes to mind.  We like new people who are curious about their job.  It shows they're engaged and interested.  We'll look at you more favorably and help you out.

Even with my experience, I'm still asking questions and learning things.



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Okay, last night I had a customer congratulate me for being the slowest clerk ever. I told him that I'm new and he said , "Well, it shows." I didn't even get angry because I'm sure he's right. I wish I could practice but not with actual customers! I'm so afraid of making mistakes it slows me down.

Thanks for all the comments. They really help.

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Anonymous wrote:

I'm a front end floor supervisor.  Relax.  You're new.  Focus on your keeping your till correct and ask for a copy of produce codes to learn.  Learn the ones you see most often.  Knowing your codes will raise your ELMS score.  

Always ask questions, don't just guess.  That's why there's supervisors on the floor. 

Find a supervisor you like and ask whatever comes to mind.  We like new people who are curious about their job.  It shows they're engaged and interested.  We'll look at you more favorably and help you out.

Even with my experience, I'm still asking questions and learning things.


 That's a great idea to get a copy of the codes. I'd be more than happy to learn them at home. 

I always hesitate to call on supervisors because I'm afraid they'll get impatient with me and think I'm stupid. Also, sometimes they're hard to find. I'll definitely take your advice though and ask them more often.

Thanks!



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Anonymous

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Most people are understanding; not everyone is.  I've been told I'm too slow, too stupid, don't know my job and even too fast.



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Anonymous wrote:

Most people are understanding; not everyone is.  I've been told I'm too slow, too stupid, don't know my job and even too fast.


no That sucks.



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Anonymous

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As long as you put forth some effort and appear to learn, you'll be fine.

When I first started, I was absolutely horrified by how little anybody cared and or actually worked.

But here's the truth: cashiering for Kroger is a no skills minimum wage part time only dead end McJob suitable only for kids and burnouts.

The very fact that you're able to express your fears in well capitalized English through an electronic medium tells me that you'll do fine.

Produce isn't bad.  Take walks through produce when you are out of uniform.  Familiarize yourself with it.  The PLU numbers should be on the produce tags.  Make your own lists if you are worried about it.  Ask other cashiers how they remember them.  There's all kinds of stupid tricks.



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