Yeah, "high five" is the buzz word we have for our customer survey which produces the OSAT. It is "high five" because if it isn't five, it counts as a zero. "We don't want the customer to like us, we want them to love us!" The OSAT "target" is 80% of customers giving those fives. Realistically most stores numbers are much much lower, and in my division getting a 65 is commendable.

Edit: Our store is small, but really we only get one to two people to actually do the survey a week.

That little jingle is actually part of a new program where every associate in the store is to drop whatever they are doing and check to see if there are any customers nearby enough to talk to, and go ask how they are and if they need help.

However, this is generally not followed. The helpful clerks are helpful, the unhelpful don't care, and most everyone is perpetually under the gun such that unauthorized overtime is a normal part of the week.