What's Kroger's policy on tips given by customers? I've looked through all of the stuff I've signed when I was hired before but found nothing regarding tips.
I've turned down money from a dollar bill to two 20-dollar bills because I don't want to be in trouble.
One customer said that other employees accept her tips the first time around, but I still insist on not accepting unless I have a good knowledge of policy. I'd ask management but I don't want to come off as some greedy little punk who will try to "exploit" the system.
in local 400 it's grounds for termination. It you are offered a tip politely tell the customer that either "that's not necessary" or "you don't have to" they will either say "i know" and hand you the money or get in their car and drive away.
If asked by management simply respond "they forced it onto me"
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Would you like fries with th... I mean, your milk in a bag?
in local 400 it's grounds for termination. It you are offered a tip politely tell the customer that either "that's not necessary" or "you don't have to" they will either say "i know" and hand you the money or get in their car and drive away.
If asked by management simply respond "they forced it onto me"
Quality advice. Also, apparently in some divisions, the policy is worded that employees just cannot "solicit" tips, not that they cannot accept them at all.
Where I work, anyone can accept a tip if the customer wants to give one. The only rules in regards to tips is you can't ask for one (obviously) and you can't make it look like you expect one upon doing something for a customer. This likely varies from area to area, so I would ask. If you don't want to ask a member of management, ask your CSM. You really should ask because you're missing out on money in your pocket if your store allows it.
In our store, the bakery closes at 8 and the deli closes at 10, but they're connected. Anyway some lady once came around at 9 and wanted someone to write on her cake. None of us could do it, we didn't work in the bakery and none of us had good handwriting. She kept offering us tips in increasing incriminates and then finally she offered us $40! Then we were fighting over who got to do it. So anyway another girl ended up doing it and she was like "are you sure, it's going to look terrible.." the lady didn't care. So she wrote on the cake and it looked horrible. When it was over, the lady balled up some money and "accidentally" dropped the money on the floor behind something, so that it would look like the girl was just picking up trash if the camera happened to see it.
Really, for that kind of money, the lady could have bought some icing and written on the cake herself. I don't know how much a thing of icing is but it's probably around $2? Cheaper than $40, that's for sure.
Since I was just reading the handbook today regarding another issue, I did come across the gratuity section. In our division under no circumstances should any gratuity be accepted.
Store managers receive free merchandise, gift cards, coupons, tickets to sporting events, promotional items, etc. from vendors on a regular basis, in exchange for more or prime display space so, I say enjoy your tips!
Yep. As as far as i'm concerned, if a customer wants to give you a tip take it...i do. It means the customer is happy with the service you provided for them.
Actually, LP should have nothing to do with whether one takes tips or not... its not any of LP'S business as its not a theft issue. They need to worry about REAL problems such as shoplifting, and employee theft.
If a customer offers a tip, say no. If a customer insists on giving a tip, say your not allows. If a customers tells you your taking a tip, you did your part and don't want to upset the customer. Believe me, if a customer gives an associate a tip or give and they get fired for it, I would believe the customer would light up the STR MGR and every ear inbetween.
So anyway another girl ended up doing it and she was like "are you sure, it's going to look terrible.." the lady didn't care. So she wrote on the cake and it looked horrible. When it was over, the lady balled up some money and "accidentally" dropped the money on the floor behind something, so that it would look like the girl was just picking up trash if the camera happened to see it. 
