I have been working at Kroger for about 3 months and the other day this kid walks to my register and somehow manages to take the $100 bill he payed me with plus his change. The video shows me giving him back the bill - for some reason, they keep telling me that's how they operate by confusing one - and now I have been suspended until the investigation is over. I'm supposed to call my union rep on Monday and talk to him. What should I expect? Will this be a legal matter even though I was scammed and reported it as soon as I realized it (about 5 minutes later) I understand it is my fault as the bill was in my hand and the guy didn't snatch it or grabbed it from the register but what are the repercussions? I would appreciate any info you could give me. I am really stressed/scared about this and also mad at myself for being taken advantage of...
Don't worry and stress yourself out over this; if they make it a big deal, they will do that for you amply. You're out of probation so they most likely can't fire you outright for it, and I don't believe they can dock your pay for the money, but they can certainly write you up for it. I'm not sure how they can go straight to suspension, but the union will straighten that out. I wouldn't think your job is in danger, especially if you've been a model employee up until now, but I can't say for sure.
Thanks. The incident happened yesterday and I don't really care about them docking my pay or anything like that, I'll probably quit after it's all over... they don't pay me enough to deal with this bull****. I've worked at retail stores before and never been this stressed out about something. It's just I wonder how it affects my work record and I'm just pretty mad at myself for falling for a scam... now i feel everybody in the store knows about it and judges me "yeah there goes da idiot dat got scammed" or "he's such an easy target what a jerk" stuff like that. but thank you
Thanks. The incident happened yesterday and I don't really care about them docking my pay or anything like that, I'll probably quit after it's all over... they don't pay me enough to deal with this bull****. I've worked at retail stores before and never been this stressed out about something. It's just I wonder how it affects my work record and I'm just pretty mad at myself for falling for a scam... now i feel everybody in the store knows about it and judges me "yeah there goes da idiot dat got scammed" or "he's such an easy target what a jerk" stuff like that. but thank you
Don't feel bad about losing less that $100. A store in my division just lost over $12,000 at once because the person at the desk sent a western union transaction for someone who called in and told them they were with the company and needed them to send a test transaction. The idiot did it, even though they have told us dozens of times that those are ALWAYS fraudulent callers.
Hopefully it's the old fool me once shame on you, twice shame on me. I think next time you will know. As for the money being gone Kroger can afford it. Remember when Kroger locked out its workers but chose to illegally hire some back under different names. Management got caught and had to pay a 100 million dollar fine to the government and I'm sure none of them got "wrote up".
I feel they do not train you properly - at least where I am at - to deal with scammers. For example I didn't know about quick change scams - when they tell you they have the change when the register is already opened - they need to properly train cashiers so these scams can be avoided or properly detected. It just pisses me off how they just make you do about 8 hours of training modules on a computer. A couple minutes with another cashier and that's it, they throw you to figure it out and get mad when your ELMS score or whatever is not up to expectations. Or something like this situation happens.
one of the supervisors on your front end should be in charge of elms/ring tender. i tell my cashiers to focus on their money first, give the change the register says. if you make a mistake like put in 50 instead of 5, ask for help, etc.
when i get a new cashier i tell them to focus on their money first. elms next. elms is heavy dependent on knowing your produce codes so i help them there. and obviously as they go i try to coach on things not being done right or that could make them quicker like not bagging as they go except on express.
