You're a nice guy and all, but damn, quit relying on a single grocery clerk (me) to be one of your courtesy clerks when your squad of 6+ courtesy clerks are just too damn slow.
Normally I wouldn't have mind, but after hearing you say "Oh man, I didn't know you were here! If I did I would've been calling you up front constantly to help!", that just hardened my resolve to avoid being detected by you.
I have five hours to get eight hours' worth of work done. I want to keep my job. Please leave me alone.
I know how you feel. We use to have a front end supervisor who had a penchant for calling ME up front. DESPITE having PLENTY of help to call. I have a large load to put out ton the floor, and I DO NOT need to be called every 10 minutes. Honestly, how the hell do i do my job they want me to do, if they keep calling me?
Ive tried talking to management, and they look at me like a desecrated their mother's grave or something.
It really seems like they're just calling me constantly. No matter what department I work in (I've worked in Produce/Nutrition, Dairy, Grocery), it's always my name that gets called first. >.>
And just tonight, me being called up set me back an hour. And I still didn't get everything I needed done since I was the only one running dairy (where I was assigned for the day).
Start keeping track of when and how long you are called up front each shift. Have whomever does time and attendance or payroll charge those hours to your store's front end.
Start keeping track of when and how long you are called up front each shift. Have whomever does time and attendance or payroll charge those hours to your store's front end.
In some stores this won't work...no matter how hard you try.
if you can, go to the timeclock and just move your hours. if you use the blue fingerprint scanner like my store, you press the gray button that says move, put your #, then finger. then arrow through the departments and select cashier and press green. this will move your hours to front end. then when youre done ringing, go back and move yourself back to your dept. thats if you have time of course, generally they call you and want you IMMEDIATELY
I've started prioritizing. I go up front and if its not insanely busy, then I feel they do not need me. I go back to doing my work. ONLY and ONLY if I feel they need me, will I go up to help.
Start keeping track of when and how long you are called up front each shift. Have whomever does time and attendance or payroll charge those hours to your store's front end.
In some stores this won't work...no matter how hard you try.
The point is not to stop them from calling you. The floor supervisors generally don't care about hours or who pays for the labor. The point is just to help your dept's % effective since you probably have to stay late to finish your work and those extra hours count against the dept's total. I am an ACSM at a store with problems maintaining quevision scores (we haven't made our score for the week in the ~6 months I've been here) often mostly because we don't use relief help adequately. However if we did call other dept's enough, I'd be charging hours to FE left and right because I'm fully aware it isn't fair to just replace our labor with theirs.
4hourrush wrote:
store815, shouldn't they be calling produce, gm, etc BEFORE floral? Floral is a service department isn't it?
We call floral all the time. I'm pretty sure most stores do. I believe the only things officially left out are deli/bakery (except starbucks), meat/seafood, and RX.
Floral is not a service dept. service deparments have to wait on customers to get goods behind glass that needs to be sliced or packaged that the customer cannot do. So, if no one is in that department customer service will suffer.
