Frito Lay worker grabs a box on the top not knowing there was a case of salsa on top. The salsa fall's hits them in the face and then fall's on the floor. I believe the worker was slightly injured. She called her boss at Frito Lay and reported it. This was a loss for Kroger for that case. Also whoever stacked the case on top may get into trouble. They pull the carts off the truck. So it was someone at the Frito Lay warehouse.
Frito Lay worker grabs a box on the top not knowing there was a case of salsa on top. The salsa fall's hits them in the face and then fall's on the floor. I believe the worker was slightly injured. She called her boss at Frito Lay and reported it. This was a loss for Kroger for that case. Also whoever stacked the case on top may get into trouble. They pull the carts off the truck. So it was someone at the Frito Lay warehouse.
They should have wrote out a credit for those items with your dsd clerk. It was their fault and Kroger is not responsible for DSD items.
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Would you like fries with th... I mean, your milk in a bag?
Damage happens. The goal is to keep it to a minimum.
I parked a peyton pallet one time then went to get another pallet off the truck. When I came back to the staging area, the pallet that I had just parked fell over. Sauces and cans on top of plastic baggie type items. Only broke two cases of hot sauce. The real money waster was stopping to pick everything up so I could finish unloading the truck.
A coworker was cutting the plastic off the 24 pks of kroger water. Must have been his first time. He sliced every single case on that side going down with the cutter!! He was standing there trying to plug the leaks like Hoover dam.
Currently, we have baggers(new?) putting go backs on the backstock carts. Just setting them down. Ticks me off.. Too bad most stockers don't move things around to get a good foundation. They just set backstock however and walk away. Well, the baggers should just put the go backs on the ground and stomp on them and then put them in damages. More product gets ruined when the backstock cart falls over than if the baggers just damaged the go backs in the first place.
Things break all the time. The only time where I see it truly matter though is the clean up. You don't want anyone to get hurt, so, safety procedures must be followed. If they aren't, THAT'S what might really piss off management.
According to the training video every store breaks $5 billion worth of product every day.
You had to have misheard that. The company as a whole may lose that much in a day, but not one store. I doubt if a store even has that much inventory. I know when our store lost power and all perishable items had to be thrown out (meat, dairy, frozen, etc.) the total loss was only around $300,000.
Every retail store has a budget to write these losses off as operating over head expenses. It's not until you get into the thousands of dollars of shrink that things truly hit the red.
If I had a dollar for every time I heard a crash down the wine aisle, I'd be a millionaire. That being said, are we talking about damages after the skids are unloaded, or before they even arrive at the store? I've seen some trucks that make my head spin! It makes me wonder how much gets damaged in transit vs. what gets damaged in the store, and then, in the store, how much is damaged by employees (razor cuts, glass breakage, pallet mishaps) vs. customer accidents (knocking over a display, dropping a bottle, etc.) on average...Those would be interesting figures. And let's not even start with merchandisers and vendors (aka the pop guys, beer merchandisers, etc.) who are in too much of a hurry...Anyone know how THAT all breaks down?
