When e-Schedule was implemented around four months back at the store I'm at, the CSM was told by the people that came out to the store to train him on and others on using the software that he and others could extend shifts when necessary. It was often times necessary because after e-Schedule was implemented, shifts such as ones for self-scan, customer service and even floor supervisor shifts were shortened. What worked decently before no longer worked because the front end was left with less coverage throughout the day. In order to try and meet Que-Vision compliance and ensure that employees got the breaks they had coming to them, shifts were extended, and even after extending shifts, surge help was still being called more than they should. Once January 1st hit though, hours are no longer allowed to be extended or added for any department. This has led to problems throughout the store, not just on the front end, to the point where the co-managers are disgusted by what they are being given to run the store adequately. Last night, it was so bad that all three surge checkers had to be on registers, plus three members of management for an extended period of time. Surge help is starting to be told by the CSM that they can't go back to their departments because it's too busy on the front and there aren't enough scheduled checkers to handle 1 + 1 compliance. If we were still allowed to extend shifts, the situation wouldn't be as bad as it is now. Just when I and others thought it couldn't get worse, it did, and I'm just wondering if this is something corporate is implementing at all stores in order to pocket even more money in the form of big bonuses or is it because the holidays have just recently ended and stores have to "give back" the extra hours they used? If this is permanent, then I guess my job and everyone else's just got a lot harder and more aggravating.
-- Edited by GenesisOne on Tuesday 7th of January 2014 01:47:30 PM
Not if youre at my kro where people quit one day and expect employees who have the shift before theirs to take the overtime, even if it happens to be the same person on multiple days and then have other coworkers quit as a result... i would quit and screw them even further if this wasnt paying for my classes
I guess then corporate might as well set our store's phone number to speed dial because management is going to be on a conference call with them on a daily basis now. Corporate had better get used to seeing less than a 75% compliance from the front end on a daily basis because even with surge help on registers and supervisors, it's just too busy to do any better.
our store is almost always compliant with quevision, its all the managers care about
The CSM at your store then must simply do a better job writing the schedule. Other stores in the surrounding area get far fewer dips and have a much better Que-Vision compliance score, so I assume it primarily has to do with the person writing the schedule. Although, my understanding is the computer writes most of the schedule itself and the CSM then goes in and tweaks it here and there based on that particular store's needs, so it's still somewhat of a mystery to me why often times the only way the front end "Lanes Open" and "Action Now" numbers match is if a floor supervisor is on a register as well as surge help. If other stores can do it, I don't see why the store I'm at sometimes gets ten or more dips a day (on a weekday) even when surge help is getting called sometimes every ten minutes and supervisors spend a majority of their time on registers.
GenesisOne wrote:Although, my understanding is the computer writes most of the schedule itself and the CSM then goes in and tweaks it here and there based on that particular store's needs
This is correct.
GenesisOne wrote:Other stores in the surrounding area get far fewer dips and have a much better Que-Vision compliance score, so I assume it primarily has to do with the person writing the schedule.
Not necessarily true.
While the schedule writer does have some responsibility to make sure the schedule is written well, and sometimes floor supervisors don't do their job as well as they can, the majority of the differences between stores which do well with 1+1 and those that don't come down to very-store-specific traffic patterns, both in-store and in the surrounding communities. I can vouch for this from personal experience being a floor supervisor at more than one store. My last store had little/no problem making queue regularly and occasionally ended the week with >95% compliance. However my current store (with at least 50% higher FE hours) hasn't made 90% a single time in the 9 months I've been here, and we only make the 85% goal about every other week.
Let's make a loophole then. After a standard 8 hour shift, if we want to extend, let's just start a new shift. But seriously extending shifts is sometimes necessary on the FE if we have too many call-ins. If 16 hours are given back to us because 4 baggers call in, I think we have the funds to let a couple cashiers stay an extra 2 hours. "But they're on a higher payscale!" No they're making an extra 15 to 50 cents at best considering they're all HS/college students with minimal seniority. My gosh you'd think the same ACSM counting the tills would be able to make this simple calculation.
