From what I've seen it's simply A/B = C (earned ring tender time divided by actual ring time) = efficiency and nothing more. But the CCG sheet shows sign on, inactive hours like it's indicated in the score somehow. Does anyone know if it's true? I've seen posters say signing off and securing after orders helps with efficiency. I only sign off when quevision is showing absurd numbers like 1.5x over 1x (like 8 open registers and 5 action now) , but not being in an order doesn't count vs actual time tendering so I'm wondering why any of that should even matter?
I typically get 110-120% efficiency each week and I'm on a register A LOT so I'm not seeing how this would matter much to me and my CSM is getting rather annoyed that I even sign off period even if quevision is okay so if it does nothing I'll probably just stop but need some clarification, thanks in advance.
Both of the last 2 posters have the right idea. Signing off unless you are leaving the register is wasted effort, and neither helps nor hurts elms or 1+1 at all.
Both of the last 2 posters have the right idea. Signing off unless you are leaving the register is wasted effort, and neither helps nor hurts elms or 1+1 at all.
Okay good to know, also what do you mean by leaving? A lot of times I'm asked to just stay on during break to help quevision, this doesn't effect efficiency then is what you're saying?
I constantly do 'No Sale/Sign Off' to keep the baggers from opening the drawer.
Wow you might have other issues at your store if you have courtesy clerks have knowledge of opening your register. I mean yah it's a no brainer, 2 button deal but still unless they stepped down none of my stores baggers know how..
-- Edited by Operations133 on Sunday 19th of January 2014 11:44:22 PM
I constantly do 'No Sale/Sign Off' to keep the baggers from opening the drawer.
Wow you might have other issues at your store if you have courtesy clerks have knowledge of opening your register. I mean yah it's a no brainer, 2 button deal but still unless they stepped down none of my stores baggers know how..
-- Edited by Operations133 on Sunday 19th of January 2014 11:44:22 PM
In my store probably 1/2 of the people bagging either stepped down, are combo clerks, or have been demoted back to bagging. Anyone demoted back to bagging should've just been fired anyway since they are often inches from the cash drawer, but what the hell do I know? I'm just a simple employee that has some common sense. God forbid I go 4 days without changing my password. I feel like I work with a bunch of 12-year-olds. No offense to 12-year-olds.
Okay good to know, also what do you mean by leaving? A lot of times I'm asked to just stay on during break to help quevision, this doesn't effect efficiency then is what you're saying?
Are you talking about staying signed on and specifically not signing off when you go to break so that the numbers on the monitor keep matched? Because if that is what your floor supervisors have cashiers do because they think it will keep them in queue, you need to stop that s#!t now. Let me be very clear: signing registers on/off just to make the "lanes open" and "action now" numbers match without actually putting cashiers in those lanes to help with checking does absolutely nothing to affect your 1+1 scores, so it is nothing but a waste of time.
If that's not what you're saying, the above is still true.
I constantly do 'No Sale/Sign Off' to keep the baggers from opening the drawer.
Wow you might have other issues at your store if you have courtesy clerks have knowledge of opening your register. I mean yah it's a no brainer, 2 button deal but still unless they stepped down none of my stores baggers know how..
-- Edited by Operations133 on Sunday 19th of January 2014 11:44:22 PM
In my store probably 1/2 of the people bagging either stepped down, are combo clerks, or have been demoted back to bagging. Anyone demoted back to bagging should've just been fired anyway since they are often inches from the cash drawer, but what the hell do I know? I'm just a simple employee that has some common sense. God forbid I go 4 days without changing my password. I feel like I work with a bunch of 12-year-olds. No offense to 12-year-olds.
Dang lol wow your store does have issues then, I feel bad for the new cashiers with all them know-it-all's bagging for them telling em they're doing it wrong and apparently trying to open their register lol. Well, least they're not new and know how to do their jobs..if they even feel like doing them. I know those types, because I was one to step down from cashiering to bag again..
Okay good to know, also what do you mean by leaving? A lot of times I'm asked to just stay on during break to help quevision, this doesn't effect efficiency then is what you're saying?
Are you talking about staying signed on and specifically not signing off when you go to break so that the numbers on the monitor keep matched? Because if that is what your floor supervisors have cashiers do because they think it will keep them in queue, you need to stop that s#!t now. Let me be very clear: signing registers on/off just to make the "lanes open" and "action now" numbers match without actually putting cashiers in those lanes to help with checking does absolutely nothing to affect your 1+1 scores, so it is nothing but a waste of time.
If that's not what you're saying, the above is still true.
Reaaaally? Wow. And yes that's what I'm talking about, not actually being there but staying signed on to help them with their numbers. They're saying we're pretty close to top in our division for compliance/quevision so they're going on a rampage to stay that way even just signing random cashier numbers no one uses to keep from dipping. They say it does help with their numbers, guess they're all doing it wrong.
But they also say it's annoying because they forget who's on that register and an easy way to check is if our name is on the monitor. So that part I get and agree with. Either way though this is why it's important for us to pull members so we can be contributing to 1+1 but is there some other form of measurement for compliance that they're wanting always more than Action Now? Because they're quite obsessed with it atm, even more obsessed than I am with CCG efficiency which is bad lol.
But either way if they're right or wrong just comply and not try to sign off because it has nothing to do with our efficiency?
-- Edited by Operations133 on Monday 20th of January 2014 12:32:03 AM
you need to watch out for secured registers because if you're signed on and secured and a customer or coworker is loitering under the sensors it'll count as a dip. in terms of how it effects hours... the goal is to match manned and required cashier hours. if you're over then they think you should be doing breaks, go backs, sending people home, etc. also signing in just to match the number of registered called for but not actually taking customers doesn't mean anything. the system will figure that out when it does its final analysis for the quevision report the following day. you're not fooling it.
yeah it's not helping. you're 1+1 compliance is based on the heat sensor's stop watch. you can see the numbers from the manager's dashboard and watch lanes go red as they near the two minute wait time. that can be OK if you're over performing on other lanes it'll balance out and you won't drop below 80%.
i'm not sure if suspending an order makes a difference, other than to ring/tender, unless you suspend and sign out i doubt it does anything for quevision. i can't remember.
we have problems built into our schedule writing by a lazy writer, faster cashiers should be scheduled so they can take the express and primary lanes but that isn't always so.
you can see the numbers from the manager's dashboard and watch lanes go red as they near the two minute wait time. that can be OK if you're over performing on other lanes it'll balance out and you won't drop below 80%.
Well be careful thinking that way because that is not necessarily true either. Think about it this way: if you have 90% of your customers go through the lane 1 and it stays out of queue the whole time, and the other 10% go through lane 2 and it stays in queue the whole time, your score won't be a 50% for that half hour, it'll be only 10%.
Remember that your score is based on how many customers are at 1+1 or better, NOT how many lanes are at 1+1 or better.
Reaaaally? Wow. And yes that's what I'm talking about, not actually being there but staying signed on to help them with their numbers. They're saying we're pretty close to top in our division for compliance/quevision so they're going on a rampage to stay that way even just signing random cashier numbers no one uses to keep from dipping. They say it does help with their numbers, guess they're all doing it wrong.
But they also say it's annoying because they forget who's on that register.
But either way if they're right or wrong just comply and not try to sign off because it has nothing to do with our efficiency?
If they're complaining about having to sign so many people on and keep track, if they were smart, they'd just sign the same cashier on to multiple lanes, which you can do with a override.
They don't know me and won't believe that they're wasting time or effort just because I say so, but they can prove it to themselves. Have them pick a day, any day, and sign every lane in with whatever random cashier they are using and only sign them off if an actual cashier needs to sign in. Based on their ideas, they would expect to end the day with a 100% score. But they won't. Not even close. Also, if there is still any question, they can just ask their district FE coordinator who will set them straight.
Reaaaally? Wow. And yes that's what I'm talking about, not actually being there but staying signed on to help them with their numbers. They're saying we're pretty close to top in our division for compliance/quevision so they're going on a rampage to stay that way even just signing random cashier numbers no one uses to keep from dipping. They say it does help with their numbers, guess they're all doing it wrong.
But they also say it's annoying because they forget who's on that register.
But either way if they're right or wrong just comply and not try to sign off because it has nothing to do with our efficiency?
If they're complaining about having to sign so many people on and keep track, if they were smart, they'd just sign the same cashier on to multiple lanes, which you can do with a override.
They don't know me and won't believe that they're wasting time or effort just because I say so, but they can prove it to themselves. Have them pick a day, any day, and sign every lane in with whatever random cashier they are using and only sign them off if an actual cashier needs to sign in. Based on their ideas, they would expect to end the day with a 100% score. But they won't. Not even close. Also, if there is still any question, they can just ask their district FE coordinator who will set them straight.
Yes that's what some of the assistants do sign random cashier numbers. Okay so then in conclusion if I am not taking any customers it DOES NOT matter if I'm signed in secured or signed off, it won't effect compliance or ELMS at all because compliance is based on 1+1 and 0 is 0 and efficiency is always earned tender divided by actual tender and has nothing to do with sign off or sign on time?
Reaaaally? Wow. And yes that's what I'm talking about, not actually being there but staying signed on to help them with their numbers. They're saying we're pretty close to top in our division for compliance/quevision so they're going on a rampage to stay that way even just signing random cashier numbers no one uses to keep from dipping. They say it does help with their numbers, guess they're all doing it wrong.
But they also say it's annoying because they forget who's on that register.
But either way if they're right or wrong just comply and not try to sign off because it has nothing to do with our efficiency?
If they're complaining about having to sign so many people on and keep track, if they were smart, they'd just sign the same cashier on to multiple lanes, which you can do with a override.
They don't know me and won't believe that they're wasting time or effort just because I say so, but they can prove it to themselves. Have them pick a day, any day, and sign every lane in with whatever random cashier they are using and only sign them off if an actual cashier needs to sign in. Based on their ideas, they would expect to end the day with a 100% score. But they won't. Not even close. Also, if there is still any question, they can just ask their district FE coordinator who will set them straight.
Yes that's what some of the assistants do sign random cashier numbers. Okay so then in conclusion if I am not taking any customers it DOES NOT matter if I'm signed in secured or signed off, it won't effect compliance or ELMS at all because compliance is based on 1+1 and 0 is 0 and efficiency is always earned tender divided by actual tender and has nothing to do with sign off or sign on time?
100% correct! The store I came from has the same mindset yours does, so I have a special place in my heart for dispelling that myth. Feel free to spread the gospel in your store as well.
100% correct! The store I came from has the same mindset yours does, so I have a special place in my heart for dispelling that myth. Feel free to spread the gospel in your store as well.
Will do thank you! Now they're simply giving the excuse that 'it just looks good / keeps us out of trouble', so I guess some knew. Kinda similar to our no sale 96 numbers..mainly just for show and not indicative of earned tender vs actual tender.
Although I must ask since I got the productivity standards from you, do you happen to know how much coupons effect ELMS? Because I got 2 back to back extreme couponers who took my IPM from 29 down to 24 and tender .61 up to .98! They probably had a combined of about 200 coupons..a lot needed to be doubled, price override (manual), voided..it was a mess. Probably 10-15 minutes per transaction. I got a few key flicks in there which is good but just curious cuz it took forever and now I think I'll drop a ton on ELMS for the week since I do not work that much this week but I thought the same with WIC too and it's actually the opposite. Was just curious if you knew for sure.
-- Edited by Operations133 on Wednesday 22nd of January 2014 02:15:54 AM
Don't worry about it. ELMS understands coupons and WIC take a while.
What I was thinking but I am still curious how much it adds. WIC is absurdly high, I am even starting to WANT them more now because of how absurdly high tender it gives. Coupons though; I'm hoping it's not a bare minimum item scan (1.5 seconds) because that would tank it..even 2.75 would be helpful. Either way I know there's no way I was anywhere near 100% efficient for those orders, not like I get extreme couponers every day though.
Don't worry about it. ELMS understands coupons and WIC take a while.
What I was thinking but I am still curious how much it adds. WIC is absurdly high, I am even starting to WANT them more now because of how absurdly high tender it gives. Coupons though; I'm hoping it's not a bare minimum item scan (1.5 seconds) because that would tank it..even 2.75 would be helpful. Either way I know there's no way I was anywhere near 100% efficient for those orders, not like I get extreme couponers every day though.
Well there doesn't appear to be a separate standard for coupons, but you still get the ~1.5 sec for scanning the coupon, plus ~2.6 sec if you key in a price, PLUS ~71.1 SEC IF YOU HAVE TO GET A MGR OVERRIDE.
Don't worry about it. ELMS understands coupons and WIC take a while.
What I was thinking but I am still curious how much it adds. WIC is absurdly high, I am even starting to WANT them more now because of how absurdly high tender it gives. Coupons though; I'm hoping it's not a bare minimum item scan (1.5 seconds) because that would tank it..even 2.75 would be helpful. Either way I know there's no way I was anywhere near 100% efficient for those orders, not like I get extreme couponers every day though.
Well there doesn't appear to be a separate standard for coupons, but you still get the ~1.5 sec for scanning the coupon, plus ~2.6 sec if you key in a price, PLUS ~71.1 SEC IF YOU HAVE TO GET A MGR OVERRIDE.
Mgr override gives over a MINUTE? No wonder I'm killing the charts. I need help all the damn time.
Don't worry about it. ELMS understands coupons and WIC take a while.
What I was thinking but I am still curious how much it adds. WIC is absurdly high, I am even starting to WANT them more now because of how absurdly high tender it gives. Coupons though; I'm hoping it's not a bare minimum item scan (1.5 seconds) because that would tank it..even 2.75 would be helpful. Either way I know there's no way I was anywhere near 100% efficient for those orders, not like I get extreme couponers every day though.
Well there doesn't appear to be a separate standard for coupons, but you still get the ~1.5 sec for scanning the coupon, plus ~2.6 sec if you key in a price, PLUS ~71.1 SEC IF YOU HAVE TO GET A MGR OVERRIDE.
Mgr override gives over a MINUTE? No wonder I'm killing the charts. I need help all the damn time.
Nah unfortunately the majority of them were just manual price overrides. Lots of key ins..lots of reason codes lots of (O) operator override. Few key flicks here and there but not enough to make up for the gigantic time spent in the transaction and yah I abuse key all the time when they're near lol. I think I once had a manager void off 06 cents for a banana I couldn't get off rofl. But yah it's the highest earned tender by far, provided you can get one in a minute which ELMS knows is hard to do so that's why they put so much time on it. One of em caught on though and started asking me to do manual void offs :(
-- Edited by Operations133 on Thursday 23rd of January 2014 12:52:32 PM
