I work at a store in Indiana and I have been there as a bagger/ courtesy clerk for 7 months now. There is almost a completely new set of baggers since I first started. Almost a month ago, one of the assistant floor managers asked me if I wanted to be cashier and I gladly said yes. I understood that it would take a while because he said there was a few people that were ahead of me to be trained. He said he would ask our main floor manager. But here's the thing. A couple months after I started, she said that she was sitting in the parking lot and claimed to see me in the window standing at an empty lane while a customer was bagging their own groceries. She confronted me about it, and not wanting to be written up for subordination (which she would probably have done) I agreed with her and said I would do better, knowing very well it was false and she maybe got me confused with someone else or something. But here we are months later and he asked her if I could get trained and she said no just because she didn't think I'd proven myself yet. All of the other about 5 or 6 assistant floor managers think I'm one of the best baggers there, but she just won't budge, so one bad apple is ruining my progress and it makes me feel like this just turned into a dead end. I've done plenty to prove myself including having great customer service, never being late, picking up a lot of empty shifts, and not getting fired like a lot of other people. Out of the 4 i was hired with, one was fired, one was put in freezer, and the other was made cashier within the first month and then put into janitorial because of poor customer service. I feel I do an exemplary job and want to be put into cashier but I don't know what to do about my floor manager. They've also brought on a lot of new hires besides training current employees that were already in line. What should I do?! Sorry for the long story.
One unfortunate thing about floor supervisors is that a lot of them are in it for the power and nothing else. That said, at least in my store, floor supervisors have absolutely no power over who gets put in the cashier system. That's up to the department head. And unfortunately, department heads are all different too. At the first store I worked courtesy clerk, I was given cashier numbers less than a month after I started. I worked for about four months there, quit, and then started working at a different store. In the new store, it took me over two months to get cashier numbers, even though I already had prior training and experience.
As much as it sucks, being put on cashier, or really getting any sort of promotion/change to your working conditions is largely up to the department head's personal opinion of you, which may or may not be based on your work ethic/experience. They could just plain not like you for some reason or another, and there's nothing you can really do about it.
