The time,quality, and quantity of training allowed for new cashier key boards.

Date: Feb 19, 2014

The time,quality, and quantity of training allowed for new cashier key boards.

Kenny Powers · Senior Member

Welcome to Kroger

Date: Feb 20, 2014

after I read "quality" I just started to laugh.

Date: Feb 20, 2014

most of my cashiers don't even know they're coming. they have questions but all i can do is show them a picture.

we have the new key labels and instructions on installing the software and that's about it.

Going 4011 · Guru

Yup, made a post about it two weeks ago, same thing happened as with your store

krogerforum.activeboard.com/t56627298/great-idea-keyboard-edition/

Date: Feb 20, 2014

This is really ridiculous. Kroger is doing this so all keyboards are the same across the enterprise. Another ****ing program rolled out to keep some worthless pos in the general office feel like they did some work.

this keyboard has major major major changes. If its not broke don't fix it.

Date: Feb 20, 2014

my store got the new keyboards other day. we did not know that we were getting them. I guess I should say cashiers did not know probably front office knew. about drove cashiers batty that day. we would tell customers please be patience with us we have new keyboards and we are trying to learn where all the buttons are. my hand kept going automatic to the enter and total button and those buttons are on the opposite side of the keyboard from the old keyboard. why did they take the deptment keys away like produce, bakery etc.? the old keyboard was set up better than this. if a coupon did not scan you have to type in like 6 or 7 numbers to a deptment? really Kroger? by the way I hope somebody tells Kroger that the new way for coupons does not work. this was thought up by people in corporate that has never worked right in a store at all. these people in corporate needs to actually work in a store before they try to change something!!!!!!!!!!!!!!.if it is not broke do not fix it!!!!!!!!!!.

Date: Feb 20, 2014

Plenty of people in corporate have worked in a store before... before key retailing. ;)

Going 4011 · Guru

Anonymous wrote:
my store got the new keyboards other day. we did not know that we were getting them. I guess I should say cashiers did not know probably front office knew. about drove cashiers batty that day. we would tell customers please be patience with us we have new keyboards and we are trying to learn where all the buttons are. my hand kept going automatic to the enter and total button and those buttons are on the opposite side of the keyboard from the old keyboard. why did they take the deptment keys away like produce, bakery etc.? the old keyboard was set up better than this. if a coupon did not scan you have to type in like 6 or 7 numbers to a deptment? really Kroger? by the way I hope somebody tells Kroger that the new way for coupons does not work. this was thought up by people in corporate that has never worked right in a store at all. these people in corporate needs to actually work in a store before they try to change something!!!!!!!!!!!!!!.if it is not broke do not fix it!!!!!!!!!!.

From what I was told, the first part was deliberate. They didn't want people to "key ring" (i.e. put their own prices when a price wasn't known or an item wasn't ringing up) because it was leading to abuse.

For coupons, we've been told to do loyalty refunds if they don't scan (6809).

And yes we also got lots of problems with people mixing Enter, Total, and Clear, especially with scanning produce, and with checks. Delightful.

Date: Feb 22, 2014

Going 4011 wrote:
From what I was told, the first part was deliberate. They didn't want people to "key ring" (i.e. put their own prices when a price wasn't known or an item wasn't ringing up) because it was leading to abuse.
For coupons, we've been told to do loyalty refunds if they don't scan (6809).
And yes we also got lots of problems with people mixing Enter, Total, and Clear, especially with scanning produce, and with checks. Delightful.

You can still do these things. You just need to know the PLU for dept. i don't know if it's different in your division but in mine the best practices training guide say do the same kind of thing we used to with vendor coupon, price & the dept key.

now it's coupon, price, override & dept code. i can't imagine why you'd do 6809 for coupons. if it's one of the infamous kroger mailer coupons that won't scan, there's other codes you can use as listed on the produce roller.

Date: Feb 26, 2014

hahaha we rolled these out and no one knew anything. zero training or reference they just appeared in the dark of night. we all hate it.

Date: Mar 13, 2014

where i work we are suppose to get 15 min before our shift to practice/train

Date: Mar 13, 2014

The new keyboards are dumb. Everyone's ring/tender fell to an abyss.

techelite · Guru

Got notice today that we are getting the key changes too. Yippee. Everything is moving around on the keyboard. They are removing keys we use and adding ones for functions that don't work. Plus, we will have to schedule the acct person that morning at least 1-2 hours early to fix the buttons on our 21 registers and run the update file in ACE.

Date: Mar 18, 2014

I work for Ralphs (Kroger's Southern California divison) for us the new keyboards caused us to mess up when entering numbers, our old keyboards had the numbers laid out like on a phone (123 at the top 789 at the bottom) with these new keyboards the numbers are laid out like on a calculator or computer (123 at the bottom 789 at the top) so when entering quantities many of us including myself will accidentally ring up an item as "7 -> Qty key" instead of "1-> Qty key". Its so frustraing .